Customer Ratings & Reviews
- Model:
- RF29DB990012AA
- |
- SKU:
- 6571684
Customer reviews
Rating 4.5 out of 5 stars with 234 reviews
(234 customer reviews)Rating by feature
- Storage Capacity4.8
Rating 4.8 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Bespoke refrigerator's overall performance and its attractive design, making it a stylish addition to any kitchen. The convenient water dispenser and the spacious capacity are also highly appreciated features. Additionally, users enjoy the smart features, finding the integration of Alexa and Spotify particularly useful.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, space for everything, love the small fridge that can convert
This review is from Samsung - Bespoke 29 Cu. Ft. 4-Door Flex French Door Smart Refrigerator with AI Family Hub+ - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Fabulous
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, New model looks great works awesome
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Design looks good and screens connecting really good
This review is from Samsung - Bespoke 29 Cu. Ft. 4-Door Flex French Door Smart Refrigerator with AI Family Hub+ - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Smart refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible refrigerator. I’m amazed by all the features
This review is from Samsung - Bespoke 29 Cu. Ft. 4-Door Flex French Door Smart Refrigerator with AI Family Hub+ - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Amazing fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product!!!! Love the fridge so much. Very intelligent.
This review is from Samsung - Bespoke 29 Cu. Ft. 4-Door Flex French Door Smart Refrigerator with AI Family Hub+ - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Me gusta
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so happy with this I recommend for those who like the technology
This review is from Samsung - Bespoke 29 Cu. Ft. 4-Door Flex French Door Smart Refrigerator with AI Family Hub+ - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is very cool and we love the screen display
I would recommend this to a friendRated 5 out of 5 stars
Samsung Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with purchase, it works great!!!!
This review is from Samsung - Bespoke 29 Cu. Ft. 4-Door Flex French Door Smart Refrigerator with AI Family Hub+ - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Delivery problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We placed a large order for our new home—delivery and installation included. On delivery day, they showed up, dumped the product at our front door like they couldn’t care less, and left without installing anything. Absolutely pathetic customer service. They gave me every excuse in the book—“it won’t fit,” “we don’t want to risk it”—but in the end, I got sick of the back-and-forth. After wasting 30 minutes arguing, I managed to bring everything inside MYSELF. So don’t tell me it wouldn’t fit. That’s a flat-out lie. What makes it worse? I went through one of their so-called “experts” to place the order. And now? They’ve ghosted me—no replies to calls, no response to emails. I’ve used Best Buy for years, both personally and for my business, but this was the final straw. I’m done. I’ll never use Best Buy again. I hope others don’t waste their time and energy like I did. Save yourself the frustration.
This review is from Samsung - Bespoke 29 Cu. Ft. 4-Door Flex French Door Smart Refrigerator with AI Family Hub+ - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Rated 5 out of 5 stars
Fridge delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge working well and delivery guys did a good job.
I would recommend this to a friendRated 1 out of 5 stars
Tracking refund check
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give a zero I would. I have yet to receive my refund on my refrigerator. It is a $3,000 check that has been more than 5 to 7 days after it was resubmitted a second time by Mo at the Best Buy in the Forum San Antonio. My frustration with this company is the inability to speak with a live person to resolve my issue by tracking the check that was supposed to be issued to me. I would never purchase anything from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DonnaK,
To better address this matter about your refund process, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Rated 3 out of 5 stars
Bespoke fridge
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product, but the fact that it broke on the first day, I didn't like it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PlatonP,
We want to inquire more about what transpires with the refrigerator and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Rated 3 out of 5 stars
Back ordered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like an awesome fridge, but it has not been delivered yet!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for choosing Samsung for your appliance needs.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up about your order status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Rated 3 out of 5 stars
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and the delivery was on time and installation was good
This review is from Samsung - Bespoke 29 Cu. Ft. 4-Door Flex French Door Smart Refrigerator with AI Family Hub+ - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate your excellent experience with your refrigerator's delivery and installation, ApurvaJ. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Rated 1 out of 5 stars
Amazing product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product.. features are amazing and very functional. They thought about everything on this. Love the beverage section for easy access and the look and feel is gorgeous.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Rated 1 out of 5 stars
Not installed properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was Incomplete installation. My refrigerator is shaking when the door is closed.
I would recommend this to a friendBrand response from Samsung
Posted .Hi PradeepN,
We understand how you feel regarding the installation of your refrigerator. Let us help you.
We recommend checking the link below to help with your refrigerator. Please watch the video included.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10006921/
To better address your feedback about the installation of your unit, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150652326) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Rated 1 out of 5 stars
Poor replacement ser
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator is damage since day 1 it does not cool so it can be use. I ask for replacement and it is delay at this time im still without refrigerator. Waiting for replacement June 12
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this concern, don't hesitate to get in touch with our Best Buy customer service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Rodel
Rated 2 out of 5 stars
White cafe
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model did not work for me. Its a nice color if you have white appliances.
I would recommend this to a friendBrand response from Samsung
Posted .Hi SherryD,
We are here to assist you anytime. We want to know more details on where our products fell short of your expectations so we can improve our products in the future.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147141958, to help our team pull up your information when you message us.
Have a great day.
-John
Rated 1 out of 5 stars
Horrible dont buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will is the truck driver, rude scratch my ftont door , start speakinv spanish so we couldn’t understand them, horrible costumer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about your overall purchasing and delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Rated 1 out of 5 stars
Defective upon delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one received was broke still waiting for the second one… Who knows when that will be
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the delivery or logistics of this Samsung refrigerator model, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo









































