Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $3,699.99
The comparable value price is $4,499.99

Customer reviews

Rating 4.5 out of 5 stars with 234 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
90%would recommend to a friend

Customers are saying

Customers are impressed with the Bespoke refrigerator's overall performance and its attractive design, making it a stylish addition to any kitchen. The convenient water dispenser and the spacious capacity are also highly appreciated features. Additionally, users enjoy the smart features, finding the integration of Alexa and Spotify particularly useful.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 234 reviews
  • Rated 5 out of 5 stars

    Great fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, space for everything, love the small fridge that can convert

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, New model looks great works awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Design looks good and screens connecting really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible refrigerator. I’m amazed by all the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing fridge

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product!!!! Love the fridge so much. Very intelligent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Me gusta

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im so happy with this I recommend for those who like the technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is very cool and we love the screen display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Fridge

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with purchase, it works great!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery problems

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We placed a large order for our new home—delivery and installation included. On delivery day, they showed up, dumped the product at our front door like they couldn’t care less, and left without installing anything. Absolutely pathetic customer service. They gave me every excuse in the book—“it won’t fit,” “we don’t want to risk it”—but in the end, I got sick of the back-and-forth. After wasting 30 minutes arguing, I managed to bring everything inside MYSELF. So don’t tell me it wouldn’t fit. That’s a flat-out lie. What makes it worse? I went through one of their so-called “experts” to place the order. And now? They’ve ghosted me—no replies to calls, no response to emails. I’ve used Best Buy for years, both personally and for my business, but this was the final straw. I’m done. I’ll never use Best Buy again. I hope others don’t waste their time and energy like I did. Save yourself the frustration.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day!

      Chrystel Samsung

  • Rated 5 out of 5 stars

    Fridge delivery

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge working well and delivery guys did a good job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tracking refund check

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give a zero I would. I have yet to receive my refund on my refrigerator. It is a $3,000 check that has been more than 5 to 7 days after it was resubmitted a second time by Mo at the Best Buy in the Forum San Antonio. My frustration with this company is the inability to speak with a live person to resolve my issue by tracking the check that was supposed to be issued to me. I would never purchase anything from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DonnaK,

      To better address this matter about your refund process, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 3 out of 5 stars

    Bespoke fridge

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, but the fact that it broke on the first day, I didn't like it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Back ordered

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like an awesome fridge, but it has not been delivered yet!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for choosing Samsung for your appliance needs.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up about your order status. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and the delivery was on time and installation was good

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your excellent experience with your refrigerator's delivery and installation, ApurvaJ. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Amazing product!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product.. features are amazing and very functional. They thought about everything on this. Love the beverage section for easy access and the look and feel is gorgeous.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Ricardo Samsung

  • Rated 1 out of 5 stars

    Not installed properly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was Incomplete installation. My refrigerator is shaking when the door is closed.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi PradeepN,

      We understand how you feel regarding the installation of your refrigerator. Let us help you.

      We recommend checking the link below to help with your refrigerator. Please watch the video included.

      How to level your Samsung refrigerator
      https://www.samsung.com/us/support/answer/ANS10006921/

      To better address your feedback about the installation of your unit, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150652326) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 1 out of 5 stars

    Poor replacement ser

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My refrigerator is damage since day 1 it does not cool so it can be use. I ask for replacement and it is delay at this time im still without refrigerator. Waiting for replacement June 12

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this concern, don't hesitate to get in touch with our Best Buy customer service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
      Have a great day.

      ^Rodel Samsung

  • Rated 2 out of 5 stars

    White cafe

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model did not work for me. Its a nice color if you have white appliances.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible dont buy

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will is the truck driver, rude scratch my ftont door , start speakinv spanish so we couldn’t understand them, horrible costumer service.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand how you feel about your overall purchasing and delivery experience.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Defective upon delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one received was broke still waiting for the second one… Who knows when that will be

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with the delivery or logistics of this Samsung refrigerator model, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      Leo Samsung