Customer Ratings & Reviews
- Model:
- RF29DB990012AA
- SKU:
- 6571684
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Bespoke refrigerator's overall performance and its attractive design, making it a stylish addition to any kitchen. The convenient water dispenser and the spacious capacity are also highly appreciated features. Additionally, users enjoy the smart features, finding the integration of Alexa and Spotify particularly useful.
This summary was generated by AI based on customer reviews.
Do NOT buy Samsung refrigerators!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this refrigerator. We loved the hub and all the features but the ice maker is extremely small and has broken 3 times in the 3+ years we have owned the unit. One replaced under warranty, one we paid for and now at 14 months and out of warranty it is broken again. Samsung will not stand behind the unit. Google the refrigerator there are numerous people who have the same issue and many other issues. You think for the money they charge they would stand behind the unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that it can be disappointing to have an ice maker that always fails, JeffH. We want to find out what is happening with your ice maker and discuss options for fixing it.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147663763, to help our team pull up your information when you message us.
Have a great day.
-John
Overpriced! Poor quality!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this flex family hub fridge about 5 years ago and now the freezer section has stopped working. It actually stopped working for few months now. We paid 3k for this fridge and it couldn't even give 5 good years. $3000.00 appliance should not crap out in 5 years. And not to mention the icemaker keeps freezing up. That actually started happening a year after we got the fridge. I would not recommend this or any other Samsung fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a fully functional refrigerator. Let us help.
Here is a link to the user manual; kindly go to page 85 for troubleshooting steps for your freezer that is not cooling.
User manual.
https://downloadcenter.samsung.com/content/UM/202504/20250411114557838/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_250403.pdf
Please select the appropriate step and click the embedded text in this link to troubleshoot your ice maker that keeps freezing up.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150193072) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Piece of crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this unit is a piece of crap, it is nice to look at but the features are not reliable. I haven't had this for 2 years, and I've called the technician about 5 times already. I bought cheaper appliances previously and had no issues with them. Please do not waste your hard-earned money like I did. I wish someone warned me about this before i purchased it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MelissaH,
We understand how you feel regarding this fridge. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149524178), to help our team pull up your information.
Have a great day!
^Rodel
DO NOT BUY SAMSUNG Appliances!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG REFRIGERATORS! Ours completely broke after only 6 years and the repair would have cost over $1000. The Samsung customer service was the worst I have experienced and they are partnered with scammers (repair services sending unknown links to send money before coming out). BEWARE!!!
No, I would not recommend this to a friendIcemaker didn’t work - bought 3 times
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker came broken and didn’t work. Molded inside. Replacement was sent and came broken with auto door opener motor broken. Doors wede misaligned. Geek squad could not fix and recommended to send it back. So we await refrigerator number 3 which won’t be here until July 31st. Folks at store have been veey nice and helpful. It has been very stressful and my food went bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened by the condition of the first two refrigerators that were delivered to you. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or take you to your local store to follow up and see if they can expedite the replacement fridge.
Have a great day.
-John
DO NOT BUY SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG! They do not back their products, I purchased a fridge and it broke two years in, they fixed it then and now it is broken for the same thing 3 years later. They will do nothing to help us. So if you don't want 1000.00 of Food waisted I suggest buying a different product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire more about what transpires with the refrigerator and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica