Customer Ratings & Reviews
- Model:
- RF29A9675AP/AA
- SKU:
- 6451233
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the BESPOKE refrigerator's spacious interior, customizable panels, and convenient beverage center. The flex zone and ample storage also receive positive feedback. While some customers mention the ice maker being a bit slow, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Delivery bad Fridge Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came damaged needed to exchange and wont get the new one for 3 weeks. Door covering to be shipped separately. The fridge itself is as advertised. Great
I would recommend this to a friend- Pros mentioned:Customizable panels, Spacious
Does NOT produce "Sonic" Ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the functionality and spaciousness of the fridge. Installing the panels was a bit tedious, so I don't anticipate changing them for a very long while. But if you're the person who needs to change our décor frequently, this will be for you. I removed one star because this fridge was promoted and reviewed elsewhere for producing "Sonic" ice. That was the ONLY reason I bought such a pricey refrigerator. I can tell you it is NOT Sonic ice. I think it is terrible that people were promoting the ice-making function as making Sonic ice. So if you are considering this fridge because this is the only refrigerator that claims to do that, you will be disappointed. It produces small ice cubes, but it is not the soft, chewable ice that it claims to be. If that was the reason you were considering this fridge, I suggest you purchase a less expensive fridge and buy the tabletop "Sonic" ice maker. I would rather have done that and saved a lot more money. But if the ice-maker is not why you are exploring this fridge, you will love it for everything else.
I would recommend this to a friend Nice layout and flexibility, BUT!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice and large, easy access to all the food. Unfortunately, we used it only 4 months, then it failed. Had to throw out all our food. Scheduling service now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Spectraman42,
Thank you for sharing your feedback. Your satisfaction is our top priority and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF29A9675MT/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144686497
Thank you for choosing Samsung. Have a great day.
-Trisha-
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough spaces to use upper part ,lower part is ok
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. I see you have some concerns with the Bespoke 29 cu. ft. 4-Door Flex French Door Refrigerator with WiFi and Customizable Panel Colors. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need. You probably don't think about it that much, but where you place food in the fridge can affect how long the food lasts. Use these tips to organize your fridge and keep your food fresh.
Tips for an organized Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00084845/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF29A9675MT/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144730246
Have a great day.
^Charles
- Pros mentioned:Spacious
Go for it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gorgeous, functional. Could not be happier with this fridge. It’s eye catching, and I also love the beverage station with the self-filling pitcher and dispenser. Capacity is bigger than any side by side or top/bottom I have owned. Everyone that comes over comments on how beautiful it is! Also got it on sale for less than I would have paid for a higher end stainless.
I would recommend this to a friend Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are really enjoying this refrigerator, we added some lazy Susan inserts on the shelves to utilize the space even more.
I would recommend this to a friend- Pros mentioned:Spacious
Best refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks so beautiful, I love the inside and outside.
I would recommend this to a friend - Cons mentioned:Delivery delay
Good Luck - customer service non existent..worse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered panels on October 19, 2023. Received several texts to reschedule delivery in November. No delivery slots available - tried as recently as today (January 11, 2024). Requested help using chat. Got "Michael" who asked if I could wait 2-3 mins to look up my order. 20 mins later came back and said the phone number did not match. After 30 mins, came back and told me to call the Geek Squad after 24 hours. Absolutely unbelievable!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Warranty of the Samsun Bespoke is worthless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is great as long as it's working. Anything goes wrong and you are forced into a Samsung Care+ fiasco. It's near impossible to get service even with their best warranty offering. New samsung bespoke with care+. Failed at 4 months. To even SHOW UP it took Samsung techs TWO WEEKS. Then they didn't bother to even test it, said you need parts but they are back ordered. You lose. Their own tech said we were foolish to buy a Samsung fridge, even this top of the line model. Samsung is not setup for anywhere near decent service on anything but phones and tv's. Avoid. This.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing what you went through saddens us. Please allow us to extend our assistance, MichealH.
We would love to speak to you directly to gather more information about your fridge for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146535312, to help our team pull up your information.
Have a great day!
^Chrystel
Not Bespoke!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This simply is NOT bespoke because you CANNOT replace the panels! They are NOT available ANYWHERE! You are stuck with Sky Blue!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SusanS,
We would love to help you change your panels as this Samsung Bespoke refrigerator model can do so.
I have shared a Samsung link below that has access to different Bespoke panel finishes that you may choose from.
https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=bespoke%20panels
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145106362 to help our team pull up your information.
Leo