Customer Ratings & Reviews

It’s the nicest fridge i see and very easy to use z

Very good and very useful and bigger than what i thought,

Thank you for the best service and the best team of Best Buy .

Very nice refrigerator. Has a lot of space. Easy to navigate..

Great product. Fun for kids, better for wife. Would recommend!

The access door to the water dispenser can be. difficult to open, sometimes. That door should be touch activated, also. The rest of the refrigerator is great. Overwhelmed by the extra space.

Exelent customer service.I recomend this fridge 100%

Easy to set up and customize! The way it detects what is inside isn’t perfect but is still super helpful

This is an awesome Fridge for the family, it is a large capacity and we can fit everything. I love it!!

The speakers stoped working had to trouble shoot for them to work again

I absolutely love this fridge!!!!!!!! Am highly recommend it for big sized families.

The kids love the family hub! I love the Beverage Center with built-in AutoFill Water Pitcher.

The fridge is stacked with cool features. The dual ice makers are awesome. It's a beautiful fridge and I want it to work so bad. I have the fridge set to 34°. Using multiple sensors and fridge thermometers I noticed the inside temperature constantly fluctuates all the way up to 47°. The freezer portions and flex zones work great. It's just the fridge portion that can't stay reliably on set temperature. Replaced the first fridge but the replacement does the same thing.

Samsung has been an absolute nightmare to deal with. I received a defective refrigerator on August 20, and instead of standing behind their product, Samsung has spent over a month giving me the runaround. Since mid-December, I’ve been bounced between customer service reps, “repairs” that never fix the issue, and vague “next steps” that go nowhere. Their ‘callbacks’ and ‘next steps’ are just stall tactics—48-hour waits that magically fall on Fridays, followed by scripted calls that solve nothing. For over a month, I’ve been stuck in limbo. No proper repair, no replacement, and no accountability. Every interaction feels like a stall tactic rather than an attempt to resolve the problem; wasting my time and testing my patience. It’s incredibly frustrating to pay for a major appliance only to be treated like an inconvenience when it doesn’t work as advertised. Samsung’s customer service is disorganized, unresponsive, and completely indifferent to the time and stress they’ve caused. This experience has destroyed any trust I had in the brand. If you’re considering a Samsung appliance, be warned: once they have your money, getting real help is an uphill battle.

This really looks like a 2025 refrigerator. It's pretty "smart" and has a lot of funky gimmicks. Functionally, it's great so far! The only downsides are slow ice making, and opening the beverage door could be a hit or miss.

We have not gotten it yet but we had the earlier model we got open box and it worked good but the freezer didnt work right so they are switching it out for us next month.. hopefully the next one has no problems

So far it’s great! Especially like the ai inside for when I’m at the store and need to know if I have something already. It showed me what was in my fridge.

Let me start with the refrigerator is really cool, we enjoy all the features that come with this brand. My biggest problem is that when we purchased it the advertisement shows several options for customized colored panels, which I really wanted, but that was not the case. All the colors have been discontinued we were never told that that was and issue. I'm not happy, I feel the advertising was misleading.

Absolutely love this refrigerator! I had my eye on the original stainless steel one without the family hub. But being able to upload your own photos, as well as using Amazon and ring among other apps is amazing!

Had to Google to set up home could be easier. TV stopped working after two days did tech support. Had to turn off and turned back on to reset working again so far.