Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Winter Sale Deal
Your price for this item is $3,499.99
The comparable value price is $4,229.99

Customer reviews

Rating 4.5 out of 5 stars with 212 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 212 reviews
  • Rated 5 out of 5 stars

    Great Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, automatic door open is a nice feature though I wish it opened out further. On screen tablet makes cooking from recipes quick and easy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY - Mine broke within 4 months

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge if it works. However, beware as our fridge gave out within 3-4 months and non-repairable. Working with Samsung warranty has been a NIGHTMARE. Purchased this on July 9th. Finally received my fridge on August 8th. Fridge decided to quit working slowly throughout the course of November. Initially, the freezer stopped cooling by mid November then the refrigerator gave out completely by 11/29/25. Called one repair company via the Samsung warranty. They took 1.5 weeks to arrive but ultimately could not fix the issue. Then ended up getting a second service company who showed up within 3 days (thanks to a cancellation and they also could not fix the fridge). It is 12/19/25 today and I have been without a working freezer for over a month and without a working fridge for ~3 weeks at this point. At this pace I'll be shocked if I have a replacement fridge by January. So much for Happy Holidays. Still no working fridge. Also, lets not forget the medications and food items in my fridge that went bad as well. STAY AWAY!!!! Not worth the cool tech features. Should have stuck with my GE

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Mofas85, we understand your frustration if, after numerous service technician visits, your fridge remains unrepaired. We want to speak to you directly to provide support and see what options we can offer to fix your fridge.

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number (1151646230) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Love it would 10/10 recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my fridge, love the news on their and the ice tray and how it has visual of inside 10/10 recomend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must buy if you want an AI fridge

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product with all the new tech and AI features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is great, the plastic wrapping is very hard to remove

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This fridge does it all

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement on the original family hub. The family is loving their new fridge. Keeps us fully informed, the news, entertainment and security hub while we are in the kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gray fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good quality and it will last longer with features on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a good refrigerator Samsung i would get an others..one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great AI fridge

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model has all the technology needed. I am able to use my calendar and get my grocery list and watch the news.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item more then i expected to enjoy. Storage is more than needed but glad to have for future use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good space

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator my kids are in love with it too and a big space

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung is not delivering what we pay for.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door in door is faulty, not working from very first day, so I am very upset and not happy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Best Buy clients,

      To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Owner

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart refrigerator I recommend 100% the best I put on my garage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My dream fridge!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s beautiful with so many helpful features! From Alexa to inventory management

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not your Dad’s ice box!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leave it to Samsung to come up with a refrigerator that is WiFi compatible that can handle many different applications..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can fit a lot in this fridge. Love the middle compartment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beapoke

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design and the computer design. Awesome upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    General manager

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guilmo is very nice ( general manager) he was amazig and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to make a review yet, I don’t get my fridge until the 28th.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased this and we are loving it my daughter loves to use the drawing feature 10/10

    I would recommend this to a friend