Customer Ratings & Reviews
- Model:
- RF29BB8600APAA
- SKU:
- 6493490
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
Samsung - Bespoke 29 cu. ft 4-Door French Door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, great fridge. Love the pitcher in the door.
I would recommend this to a friendUnsure….yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the whole concept but already have issues with ice.
I would recommend this to a friendDid not last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator lasted 22 months - the compressor went out and the refrigerant was not holding pressure after the tech replaced the compressor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mindy,
We can't imagine what you are going through right now with your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151398536) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Overall performance
Samsung Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Many options to use from the flex drawer to the beverage center. I have really enjoyed this fridge!
I would recommend this to a friend Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. It is very easy to use and the drawers and ice maker are well placed and efficient.
I would recommend this to a friend- Pros mentioned:Ice production
MEL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really a neat fridge. Enjoying the options, small and large ice cubes, easy use of space with French doors.
I would recommend this to a friend Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an amazing refrigerator, it has so much space and the extra drawer is used for my kids snacks
I would recommend this to a friendIce maker is not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this fridge 3 weeks ago and the ice maker stop making ice.the very first day it took so long to start making ice then it was very slow it work for few days and sudenly it did not do any more ice.poor quality ice maker
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jose,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker stopped making ice.
To help you with this, I will provide you with a link that indicates an article about ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check the available ice maker repair service.
Here's a link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144660913
Thank you for choosing Samsung, and have a great day!
^Rainly
Shelves height problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like the height of the rows you only have 1 option. And i cannot fit any drinks upright if not at the doors.
I would recommend this to a friendBrand response from Samsung
Posted .IsabelleP, we understand how you feel about the height of the shelves. Allow us to help you with this.
Here is a link for tips and tricks on organizing your fridge. Please click on every option available.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
- Pros mentioned:Overall performance
Fridge review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really enjoy the new fridge works great. We love the space inside
I would recommend this to a friend - Pros mentioned:Overall performance
Bespoke
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent model colours look great very efficient and giod looking
I would recommend this to a friend - Pros mentioned:Design
Look great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great have yet to see how well it performs will update later
I would recommend this to a friend Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get size just wish the freezer would be bigger but love the other features it has
I would recommend this to a friendBrand response from Samsung
Posted .Hi JulioL,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Always the freezer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer keeps frosting I keep fixing it to where it should be but still does not work
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to deal with a freezer that keeps frosting, MaryannN. Let us help.
Here is a link to troubleshooting steps when frost forms in the refrigerator.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146846053) to help our team pull up your information when you message us.
Thank you.
-Angelica
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator only thing is water that is dispensed is kind of warm.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bees,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator water dispenser dispensing warm water. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF29BB8600QLAA/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144529457
Thank you for choosing Samsung. Have a great day.
-Trisha-
Bad experience + Misleading product description
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The title said Custom Panel Ready -> very misleading since the fridge came with no panels. You would have to buy your panels separately... First delivery guys said they cannot bring the fridge in because my front door was not wide enough and I have to pull the door trims out. I told them they can, but they still refuse to bring it in. HOWEVER, the second team did it in a flash..... Other than that, the fridge works well. Food is still with around 90F ambient. Just the experience that ruined the product...
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144765107
^Rainly
Total Trash!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of crap. I bought this 10 months ago, its been out for weeks and has a 2 year warranty and Samsung hires a company out of Memphis called US Appliances to repair their items and they NEVER show up. They make appts and I take off work and money lost. 3 times now, 3 weeks no fridge, and they dont care nor do they have a clue if whats going on. Samsung cant reach the repair company and neither can we.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bruce,
We understand how hard it is to not have a working refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292313) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Bad refrigerator.Installer broke my water shut off
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First Samsung refrigerator was bad and wouldn't cool. I asked for a replacement. The second Samsung refrigerator worked right at first. It started not cooling correctly. I set the temperature to 34 degrees. I have to unplug it from the wall and reset it before it starts cooling again. The installer broke my water shut off handle. It just spins around and won't shut the water off. That is going to be an expensive plumbing bill just to get that replaced according to my plumber.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
We can feel the frustration you have with this fridge. We are here to assist you.
We recommend checking the resources below for steps to take when the fridge is not cooling. Please watch the video and kindly click on the embedded words for more details.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148090336), and it will help our team pull up your information.
^Rodel
"Extra" delivery fee?? Really?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store employee ringing us out never mentioned "extra" delivery fees. Fridge was delivered while son waited. When they got here they said the doors needed to come off to fit and we dudnt pay the "extra" for that. So the delivery guys dumped it in the garage and left. Its still there! Honestly, I'm disgusted and will never buy another appliance from you. Extra delivery fee??? Still have no fridge setup 3 weeks later. Dont buy from them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not a reliable refrig
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new refrig keeps shutting off! Best Buy is replacing it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille