Customer Ratings & Reviews
- Model:
- RF29BB8600APAA
- SKU:
- 6493490
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
Refrigirator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I registered my product at samsung.com but still i didn't received any email about panels, so frustrating, even delivery not smooth.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Maddy,
We apologize and understand that your email for the fridge panel is not yet addressed.
We want to communicate with you further. Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, give them this number (1144907150) to help our team pull up your information.
Have a great day.
^Charles
DO NOT BUY!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally had refrigerator for 1 yr and 2 month and neither fridge or freezer work. You figure a fridge would last longer than a yr. And of course manufacture warranty is only for 1 yr. What a joke. Save your money and buy a different brand. Unless you don’t mind not having a refrigerator for days until a technician gets back with you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your frustrations with the fridge are valid. Allow us to extend our assistance.
It would be awesome if you could tell us more about the refrigerator so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147001128, to help our team pull up your information.
Have a great day!
^Chrystel
Never took delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We attempted to purchase this refrigerator, paid for it, coordinated delivery, removed old refrigerator and then Best Buy cancelled their delivery and said soonest available was two weeks from originally scheduled date. So we went to Jetsons a local business was, purchased the same item and had it in two days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertU,
Thank you very much for your observation of our retailer. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Incomplete
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is fine. We are still waiting for the panel’s to arrive
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to follow up on the status of your panel.
Have a great day.
-John
Samsung fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uneven doors and dented. I will definitely not buy at Best Buy again no apology or anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello YajairaG,
To better assist you with the refrigerator you received, which has an uneven door and dents, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Bad, terrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had fridge for 3.5 weeks. Fridge wont cool below 46 degrees. I troubleshooted on phone w Samsung. Have to wait for repairman to schedule visit. Why would i want a fridge repaired that failed in less than a month!? Fridge full of food is spoiled. Thanksgiving is ruined. Thank you Samsung and Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kurt, we aim to make using your fridge hassle-free. Let us help you.
We suggest referring to the resources below to address your fridge's performance. Please click the link and hyperlinks and watch the instructional video for tips.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147760951, to help our team pull up your information when you message us.
Have a great day.
-John
Even better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and more spacious than we realized. Cools down fast and stays colder than our previous whirlpool. The two different ice sizes are appreciated and we like that it can store a lot more ice than other refrigerators.
I would recommend this to a friendBespoke pain-point: Ongoing ice maker issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For this to be such a beautiful refrigerator the ongoing mechanical issues particularly with the I e maker had forced me to send the fridge back after 2-3 weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung for your refrigeration needs, Mellie. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
WOW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They couldn’t help Getting panels From Samsung, Total tech was NO help
I would recommend this to a friendBrand response from Samsung
Posted .We're thrilled to assist with obtaining the panels you need for your Samsung refrigerator, BillF!
Below is a link to our website. Check the panels and the colors available that are compatible with your Samsung refrigerator.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Bespoke+Panels
You may also visit samsungparts.com to check the available refrigerator panels.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145689652) to help our team pull up your information when you message us.
Thank you!
-Angelica
Worse experience ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was ordered in October 12 and scheduled to be delivered and installed on October 28. When ut arrived, new in the box, it was damaged. We were given a number to call to get another replacement. It took two days for this process and we were assured we would get our new refrigerator delivered and installed on November 4. It didn't come and when I called to check on the status, the rep was nice and informed me that an installation was now scheduled for November 11, but the refrigerator was not scheduled for delivery until November 25th. How stupid is that. Needless to say I am very upset. This is the worst experience I've ever had with anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not exactly as good as I thought and maybe could have gotten a lesser one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for your insight about the Samsung refrigerator. We appreciate all observation that helps us understand how to improve our products.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144939906.
^Rainly
Bad product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frig didn't work properly from the beginning. Then our replacement was badly damaged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We strive to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for further assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to report that their replacement unit arrived damaged.
Have a great day.
-John
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like freezer drawer feels cheap will not last long. Hard to push the ice drawer back to dig in the freezer for food. Returning to get a side by side
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your review about your experience with your Samsung refrigerator's drawer.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Will update
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will update after 3 months. But as of right now I'm excited about this fridge. Which is why I picked it.
I would recommend this to a friendNot great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not dropped on time, they dropped almost 2 weeks and the fridge was cracked and we needed to wait one week more for get the new one. And the costumer’s service in the phone is horrible.
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check for updates regarding your replacement.
Have a great day.
-Ernest-
Leak right after installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge started leaking 2 hours after being installed. I checked the hose on the back and it was dry. I opened up the center drawer and it was full of water which was leaking onto the floor. I believe it’s leaking from the filter. The fridge was delivered on Tuesday, but I have to wait until Saturday before a technician can come check it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GabrielG,
Your efforts to deal with this matter are greatly appreciated. We want to speak directly to follow up on your service request.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146646249, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung Bespoke refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator but the “drawer” that hold the ice sometimes doesn’t reposition itself after you get something from the bottom of the freezer.
I would recommend this to a friendDelivery driver is wrong
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to get this product as deliver is not made any attempts to contact me I am thinking of returning and going elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
No
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We already have a problem. It’s leaking water into the middle drawer. Best Buy ordered a part. It was incorrect. Still leaking…
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have the best experience possible with your fridge, TravisF!
We will show you what steps to take to find the cause of the leaks and hopefully keep them from happening again through these links:
https://youtu.be/uU6XADBosVo
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145216483) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Lied to about color matching panels.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I could get Black Stainless panels to match my kitchen. It would be no problem. I have waited almost two months and still don't have a ship date. It does not match my kitchen and looks out of place. Do not believe them when they tell you you can customize this to match your kitchen. I cannot get any help resolving this. I would not if bought it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel