Customer Ratings & Reviews
- Model:
- RF29BB8600APAA
- SKU:
- 6493490
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery company was awesome. Polite and very professional
I would recommend this to a friendLook great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant wait for this to finally come. Looking forward to it!
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator... Goes well with my home decor.
I would recommend this to a friendWe like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge, great customer service and delivery.
I would recommend this to a friendNone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love our refrigerator, just waiting for our panels
I would recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. A bit pricey. Happy with my purchase.
I would recommend this to a friendCompressor gone bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this fridge for a week and we currently have a compressor problem. We will be getting a new one, but it’s unacceptable for a brand new fridge to have compressor problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for using our refrigerator for your appliance needs, DannyA82. We would appreciate it if you could share your experience with us
It would be awesome if you could give us a few more details about your unit to see how we can assist in the best way.
Here is the warranty for your compressor:
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only. Please see the link for details.
https://www.samsung.com/us/support/service/warranty/RF29BB8600QLAA
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145082711) to help our team pull up your information.
Have a great day.
^Camille
Horrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged and it was horrible dealing with Best Buy to resolve they problem of sending me a damaged appliance
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand it can be frustrating to receive your new fridge damaged. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to learn more about this experience with this transaction and discuss options for replacing your unit.
Have a great day.
-John
Best buy charges a lot for stupid features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge seems very small on the inside. I feel like I paid an extra $500 just for the option to adjust the temp by phone which i didn't even know was a feature let alone care about. Thw same refridgerator without that feature is $500 less than what we paid through best buy. So i was not happy about that at all.
No, I would not recommend this to a friendHorrendous in every way!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our experience in purchasing and getting this delivered was horrendous. The delivery was over two months late, then it didn’t fit. We finally had to pay for a 3rd party contractor to make it fit. After all that the controls don’t work…Never ever buy an appliance from Best Buy!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ear Valued Best Buy Client,
Thank you for informing us of your overall experience with the delivery of your Samsung refrigerator.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Not worth buying
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months one of the doors stopped staying in position when opened. Closes on it’s own, making it difficult to get things out of the fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about the fridge door is understandable. Let's have this rectified, Arthur.
Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening.
Kindly check out the link below for further instructions on leveling the fridge. Also, please watch the YouTube video for instructions under "Level the refrigerator."
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146501343, to help our team pull up your information.
Have a great day!
^Chrystel
Not very happy with it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the refrigerator every night. It shuts off between 2 and 4 o'clock in the morning popping the breaker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Mikef.
A link is provided below for your convenience, as we want you to enjoy your refrigerator.
Please visit the link below to get your refrigerator back in working condition by checking a few things around your home, like the circuit breaker.
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145776698) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Be warned
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't make it 2 years without a major issue that ruined hundreds of dollars of food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what transpires with the refrigerator and would like to assist as soon as possible, SergioT.
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Horrible serve, damaged refrigerator delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a refrigerator with dents. I’ve been calling everyone and no one has helped. Never again will I purchase anything from this store! I give it 0/5 stars
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting to receive whole product. The delivery team damaged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment about what occurred with the refrigerator.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need further assistance with the product. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung bespoke refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the refrigerator a month ago and got the refrigerator after a month and that too without the panels . The refrigerator is sitting in my kitchen just like a metal box with no panels .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Geeta.
Thank you for bringing this to our attention. I see you have some concerns with the Bespoke 29 cu. ft 4-Door French Door Refrigerator with Beverage Center not having the panels. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Looking into the information you've provided, the fridge that was ordered is a custom panel-ready fridge, but the panels need to be ordered separately.
You can contact our BestBuy Customer Service department at (888) 237-8289. available 24 hours a day to order the panels or use the link below to order.
Bespoke Panels
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Bespoke+Panels
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144607134
Have a great day.
^Charles
Ice drawer keeps freezing shut.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice draw keeps freezing shut. Do not like this configuration. Like both mini and full cubs. Which the ice was auto fill cup and not needing a scoop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Serving our customers with quality products is our top priority, SamW. Let's get your ice maker working at its optimal performance.
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. Please check this link for details.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
There are a few factors that can cause an ice maker to not work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required. Please check this link for details.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145568187) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Delivery date fiasco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got delivered. They kept pushing my date back and I end up canceling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello QuentinS,
We understand that you overall purchasing experience can be disappointing.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.
Thank you.
-Angelica
Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker stopped working after 3 months. Would not recommend Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that owning a refrigerator with a non-working ice maker can be disappointing, JoseS. We're here to help.
Here are the resources to help with the ice maker that is not functioning correctly. Click the bullet point of the same experience you're having with the ice maker to troubleshoot it on the first link and watch the full video of the second link.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146829897) to help our team pull up your information when you message us.
Thank you.
-Angelica
Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went bad after 18 months. Doesn’t hold proper temp
No, I would not recommend this to a friendBrand response from Samsung
Posted .Making sure your fridge is cold enough to preserve food is important, MatthewjR. Let's get the information you need to ensure your refrigerator is cooling properly.
You can learn more by clicking the link below and checking the hyperlinks and the video embedded; kindly select the scenario that best fits your situation to get the best guide on how to quickly and easily fix the cooling issue with the refrigerator.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146990935) to help our team pull up your information when you message us.
Have a great day.
-Ernest-