Customer Ratings & Reviews

We weren’t going to buy a Samsung fridge to replace our previous Samsung because we had the notorious freezer problem with that one—and it’s why we needed a replacement. But the salesman said they had been redesigned and fixed that issue. This fridge was nice and had everything we wanted and since it was supposedly improved, we bought it. Almost 3 months to the day that it was delivered it died. And it died the day of my dad’s open-heart surgery. We had just stocked up because my dad was coming to my house to recuperate post-op. Before surgery, he brought his perishables so they wouldn’t rot in his fridge. This was on 8/22. First thing the next morning, I called BestBuy because I had their Total Protection Plan. Unfortunately, they said it was under manufacture’s warranty so I had to call Samsung. Samsung had me repeat many of the troubleshooting tasks I had already done and finally put in a ticket for repair around 3 pm on Friday, 8/23, with the promise that I would hear from repair services within 24 to 48 hours. We limped through the weekend with a cooler and a dorm fridge (thank goodness we had it) but never heard from a repairer. I tried calling the repair company on Monday but couldn’t get an answer. Looked up their local address only to discover they operated out of a local storage company’s storage unit! Fed up, I angrily tweeted at Samsung and BestBuy. I heard from Best Buy within 30 minutes. (That’s amazing because I’m nobody on Twitter and have few followers.) Samsung took a couple of hours to reach out to me, only to say that I’d hear from a repair company soon. They promised to come out on Thursday (a week after the fridge died). We agreed to that and when the (really nice) repairer came out, he quickly discovered the issue involved super-expensive parts that Samsung doesn’t allow them to keep in stock. As a result, we would have to wait 3-5 days for repair. This was on 8/29 before the holiday weekend. BestBuy had said there were options so I followed up to see what they were at that point. They agreed to replace our fridge with a comparable one for free with the caveat that if I picked a more expensive one, I might have to pay the difference. The best news was that it didn’t need to be a Samsung. The one I picked that was closest in features and size but it cost several hundred dollars more. BestBuy covered the difference to make up for the inconvenience and lost groceries. Samsung called last Friday and said they will fix my fridge next week on 9/10. I was so happy to tell them I’ll NEVER buy a Samsung fridge again. And I’m so grateful to BestBuy for making this right. That’s some great service recovery right there. My new LG fridge should be here today (9/5) and I’m so excited. Thanks BestBuy!

Great fridge! Lots of space and convenient access. Soft freeze drawer is an amazing feature and works great.

It's very spacious the fridge and the drawers easy to organize full space for all.!!!

Love this fridge. Looks Great in my kitchen and has lots of room. Easy access drawer works great for snacks.

Very nice fridge. It has enough room for fruits and vegetables. I like how consistent the temperature is. No noice. And i like the pitcher feature.

Very pleased with our bespoke refrigerator. The water pitcher in the beverage center is very convenient. I like the dual size ice cubes.

We love the size and it’s beautiful everything is organized

Love love LOVE our new refrigerator! I initially felt like the refillable water jug would be redundant. But I throughly enjoy the endless supply of lemon water!

This fridge is divine. Same size as my previous but has so much better use of space, and freezer is just easier as drawers. Love it

Love this refrigerator so much, lots of room inside as well as in the freezer

I have viewing the item for almost 2 years and Memorial i made an awesome purchase from BB. I'm still waiting for the arrival on pens and needles!

This was the best gift ever I ever received, it’s so beautiful fancy and bigger.

Great fridge looks very nice has worked great 1 year in

Thought my we would love this refrigerator, and we do, just not this one that arrived all scratched up in places that would be absolutely visible. However, Best Buy made good and provided us with an alternate fridge which we are very happy with. WAY TO GO BEST BUY!!! PLEASE NOTE: the scores underneath are for the replacement refrigerator:-)

Beautiful fridge, modern and functional. A statement piece.

I love this fridge! However, the clear wrap it came in was a bit difficult to take off in the small areas, we still have part of it on because we probably have to take off the doors to get to it better. Other than that, love it

Best refrigerator. Love it. Roomy and easy access. Beautiful!

Perfect fit to our kitchen. The 2-sizes of ice cubes seemed like a gimmick until I found how easy it is now to fill water bottles with the ice bites.

Awesome Service and Product I recently had the pleasure of using this service, and I must say, it exceeded my expectations in every way. From the moment I engaged with their team, I was met with professionalism and a genuine desire to help. The product itself is top-notch, showcasing excellent craftsmanship and attention to detail.

I have had no issues and works great. The beverage center is definitely a convenient feature.