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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1959 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,959 reviews
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great Fidge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge with a ton of fun features. We have had multiple other fridges and this one has the space/ice production/and other items that put it above the rest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge had a small issue when the ice and water pitcher didnt work but once we exchanged it was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    aweseome refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, and great service they deliver right to my house and installed it for us, so far product is running great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in total in love with this refrigerator. Is Spacious, and I can keep all the groceries organized for the "I can't find it" crew in my house. Now I have Zero to none food going bad since is at everyone's eye level. No regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought almost a month ago. Love it. It’s spacious and so sleek. Love the separate beverage door and ice dispensers with two different sizes. So far it’s working great for our family. No handles helps with the fingerprints as well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stylish, Yes. Functional Without Handles? Not So.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this refrigerator for about a month and are returning it. While it’s sleek and modern, several usability issues make it impractical for daily use. Handles The lack of handles was our biggest issue. Both my husband and I instinctively reach for where handles should be, leaving fingerprints across the front despite the “fingerprint-resistant” finish. After a month, it still felt unnatural. Water Station Door The water station door isn’t intuitive. Without a handle, finding where to press or pull each time feels clumsy. What should be a simple motion becomes a small but constant frustration. Water Station Space The water station takes up a large portion of the left door’s interior. If you store a lot of condiments or ingredients, you’ll lose valuable space. The built-in pitcher is convenient, but the trade-off in usable storage isn’t worth it. Freezer Door Again, no handle. We didn’t realize how much we relied on a good grip until this design. It looks clean but feels awkward every time. Freezer Drawers Inside the freezer, the two-tier drawer system isn’t smooth. The top drawer for ice and smaller items blocks access to the lower section, so you end up fumbling around to reach what you need. Visually, it’s a beautiful appliance, but day-to-day function matters more. For us, the design choices sacrificed practicality for aesthetics, and that made it a return.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Ronnienichol,

      Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your experience with the refrigerator.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Thank you.

      -Angelica Samsung

  • Rated 3 out of 5 stars

    Good Fridge at a Not Great Store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the fridge itself is great, Best Buy's delivery service was anything but. The first fridge arrived with significant dents and an improperly installed door. Trying to get through to customer service to replace it was a labyrinthian nightmare. When a replacement did arrive, it also had a dent in it and I settled for a gift card to deal with it. If you like this fridge (and you should), buy it somewhere else.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    Samsung Refrigerator Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had it a month and so far it works great and we love the built in beverage center! The only issue so far is that the top freezer shelf frosts over more than I would expect. It's something I'll keep an eye on to see if it gets worse.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Stop scrolling...buy this one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best Refrigerator we have ever owned. Space is way better! Ice is a game changer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was easy install and has great features. Works very well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge. Super happy with this purchase. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bespoke fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero issues since the installation and everything works as advertised. Very easy cleanup and definitely less fingerprints than previous fridge. Wife loves the beverage center.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I would marry this fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was SO worth moving our entire kitchen 3 feet for this refrigerator! Pretty sure I'm in love!

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 3 out of 5 stars

    Not a fan of the ice maker

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great, spacious fridge with a nice middle drawer for veggies. The drawer is also great for easy access to snacks for little ones that can’t reach into the fridge. My only complaints are the water filter is awkward and when I changed mine, it leaks for a bit then stops and the ice maker. The ice maker is located in the freezer drawer which needs to be pulled open to access. There’s a weird cover over it and another drawer for the scoop. It’s cumbersome and silly. I’d prefer it be located in the beverage center, which is great by the way. The only odd thing about the beverage center is that the water isn’t cooled except in the pitcher (which is limited). Great fridge with customizable doors. It connects to an app so you know if the doors are left open.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We are glad to receive your honest feedback about the design of the Samsung refrigerator. Let us help you with the water filter.

      Please see the link below about the steps to properly install the water filter. Kindly watch the video and click the embedded words inside the article.
      https://www.samsung.com/us/support/answer/ANS00060149/

      In addition to the link above, you can check the link below if the refrigerator's water filter is leaking.
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146600666, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 4 out of 5 stars

    Small freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge part is huge and you can keep your fridge super organized I love it for that reason. I am struggling with the freezer size. The dual ice machines take up half the freezer half of it should be removable in my option it’s great for parties but who needs that much ice in a daily basis. Not to mention when you open and close the freezer the stack of ice your not able to keep up with slides over the back and onto the base of the freezer and you have to figure out a way to push it all out . Otherwise it’s a great fridge

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    Love love love ❤️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my new fridge! Would have given a 5 star rating except my battle with finger prints is annoying. You can choose different color panels however to cure the print battle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is a fantastic purchase. There is an immense amount of storage, and well laid out organizational setup.

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and all the little features! I especially love not having handles sticking out and hitting my wall lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gp

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The super elegant color and with an excellent size to store food

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love this purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the extra space we now have, especially in the freezer and the "4th" door. The beverage center is awesome and we use the infused water in the pitcher all of the time. The style of no handles allows for a much bigger fridge without jutting out into the kitchen too far.

    I would recommend this to a friend