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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1959 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,959 reviews
  • Rated 5 out of 5 stars

    Best refrigerator

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, best refrigerator we have had! Gives us the space we need with our big household!

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Fridge qualities

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my fridge , has so much space and I like the action I have with the flex zone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fridge, perfect space for big families, super functional and also saves space the additional door for water and ice

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator a lot of storage like that is has different functions

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very spacious and it looks great. Its really worth it because you can now have ice and the cold water everytime you need it.

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    Samsung-Bespoke

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is spacious and has been good so far. Beverage center is great with cold water available at all times

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. It has a clean elegant appearance and is also very spacious.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Tired of Buying Ice - Let's Get a Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator, with great features and very happy with the ice production.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it now! Lol.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge!!! The customizing opportunities with the panel colors can make them so unique! Perfect size and fancy amenities. So happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    In love with this Frig!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this frig. Water in door is so convenient!!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Who wants cold lemonade?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of a kind for a refrigerator! + out the box price, love it!!!! Spacious and modern. Energy efficient. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this fridge . Its beautiful so far I like it. I will continue to let you know how it is.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has many options and i love the design. Perfect for my needs and the beverage station is A1!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy a Samsung refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We weren’t going to buy a Samsung fridge to replace our previous Samsung because we had the notorious freezer problem with that one—and it’s why we needed a replacement. But the salesman said they had been redesigned and fixed that issue. This fridge was nice and had everything we wanted and since it was supposedly improved, we bought it. Almost 3 months to the day that it was delivered it died. And it died the day of my dad’s open-heart surgery. We had just stocked up because my dad was coming to my house to recuperate post-op. Before surgery, he brought his perishables so they wouldn’t rot in his fridge. This was on 8/22. First thing the next morning, I called BestBuy because I had their Total Protection Plan. Unfortunately, they said it was under manufacture’s warranty so I had to call Samsung. Samsung had me repeat many of the troubleshooting tasks I had already done and finally put in a ticket for repair around 3 pm on Friday, 8/23, with the promise that I would hear from repair services within 24 to 48 hours. We limped through the weekend with a cooler and a dorm fridge (thank goodness we had it) but never heard from a repairer. I tried calling the repair company on Monday but couldn’t get an answer. Looked up their local address only to discover they operated out of a local storage company’s storage unit! Fed up, I angrily tweeted at Samsung and BestBuy. I heard from Best Buy within 30 minutes. (That’s amazing because I’m nobody on Twitter and have few followers.) Samsung took a couple of hours to reach out to me, only to say that I’d hear from a repair company soon. They promised to come out on Thursday (a week after the fridge died). We agreed to that and when the (really nice) repairer came out, he quickly discovered the issue involved super-expensive parts that Samsung doesn’t allow them to keep in stock. As a result, we would have to wait 3-5 days for repair. This was on 8/29 before the holiday weekend. BestBuy had said there were options so I followed up to see what they were at that point. They agreed to replace our fridge with a comparable one for free with the caveat that if I picked a more expensive one, I might have to pay the difference. The best news was that it didn’t need to be a Samsung. The one I picked that was closest in features and size but it cost several hundred dollars more. BestBuy covered the difference to make up for the inconvenience and lost groceries. Samsung called last Friday and said they will fix my fridge next week on 9/10. I was so happy to tell them I’ll NEVER buy a Samsung fridge again. And I’m so grateful to BestBuy for making this right. That’s some great service recovery right there. My new LG fridge should be here today (9/5) and I’m so excited. Thanks BestBuy!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Andrea M,

      We appreciate you sharing your sentiments about the overall experience you had with your Samsung refrigerator. We are saddened that you no longer have the product.

      We would love the opportunity to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      ^Rainly Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    I’m in love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge super classy everyone That comes over complements on my new fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service & Good Products

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Samsung products and the godd Service from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    Love the features

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the beverage center, we use the pitcher all time. The small ice cubes are great and the large capacity for ice is handy. We never used to have enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the size and it’s beautiful everything is organized

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very spacious the fridge and the drawers easy to organize full space for all.!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase Lots of room Love be the two types of ice it makes

    I would recommend this to a friend