Customer Ratings & Reviews
- Model:
- RF29BB8600QLAA
- SKU:
- 6493491
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
Samsung Bespoke refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator but the “drawer” that hold the ice sometimes doesn’t reposition itself after you get something from the bottom of the freezer.
I would recommend this to a friendDelivery driver is wrong
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to get this product as deliver is not made any attempts to contact me I am thinking of returning and going elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
No
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We already have a problem. It’s leaking water into the middle drawer. Best Buy ordered a part. It was incorrect. Still leaking…
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have the best experience possible with your fridge, TravisF!
We will show you what steps to take to find the cause of the leaks and hopefully keep them from happening again through these links:
https://youtu.be/uU6XADBosVo
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145216483) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Lied to about color matching panels.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I could get Black Stainless panels to match my kitchen. It would be no problem. I have waited almost two months and still don't have a ship date. It does not match my kitchen and looks out of place. Do not believe them when they tell you you can customize this to match your kitchen. I cannot get any help resolving this. I would not if bought it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery company was awesome. Polite and very professional
I would recommend this to a friendLook great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant wait for this to finally come. Looking forward to it!
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator... Goes well with my home decor.
I would recommend this to a friendWe like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge, great customer service and delivery.
I would recommend this to a friendNone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love our refrigerator, just waiting for our panels
I would recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. A bit pricey. Happy with my purchase.
I would recommend this to a friendCompressor gone bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this fridge for a week and we currently have a compressor problem. We will be getting a new one, but it’s unacceptable for a brand new fridge to have compressor problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for using our refrigerator for your appliance needs, DannyA82. We would appreciate it if you could share your experience with us
It would be awesome if you could give us a few more details about your unit to see how we can assist in the best way.
Here is the warranty for your compressor:
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only. Please see the link for details.
https://www.samsung.com/us/support/service/warranty/RF29BB8600QLAA
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145082711) to help our team pull up your information.
Have a great day.
^Camille
Horrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged and it was horrible dealing with Best Buy to resolve they problem of sending me a damaged appliance
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand it can be frustrating to receive your new fridge damaged. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to learn more about this experience with this transaction and discuss options for replacing your unit.
Have a great day.
-John
Best buy charges a lot for stupid features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge seems very small on the inside. I feel like I paid an extra $500 just for the option to adjust the temp by phone which i didn't even know was a feature let alone care about. Thw same refridgerator without that feature is $500 less than what we paid through best buy. So i was not happy about that at all.
No, I would not recommend this to a friendHorrendous in every way!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our experience in purchasing and getting this delivered was horrendous. The delivery was over two months late, then it didn’t fit. We finally had to pay for a 3rd party contractor to make it fit. After all that the controls don’t work…Never ever buy an appliance from Best Buy!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ear Valued Best Buy Client,
Thank you for informing us of your overall experience with the delivery of your Samsung refrigerator.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Not worth buying
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months one of the doors stopped staying in position when opened. Closes on it’s own, making it difficult to get things out of the fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about the fridge door is understandable. Let's have this rectified, Arthur.
Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening.
Kindly check out the link below for further instructions on leveling the fridge. Also, please watch the YouTube video for instructions under "Level the refrigerator."
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146501343, to help our team pull up your information.
Have a great day!
^Chrystel
Not very happy with it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the refrigerator every night. It shuts off between 2 and 4 o'clock in the morning popping the breaker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Mikef.
A link is provided below for your convenience, as we want you to enjoy your refrigerator.
Please visit the link below to get your refrigerator back in working condition by checking a few things around your home, like the circuit breaker.
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145776698) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Pros mentioned:Ice production
A Great Refrigerator!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent refrigerator! It is so spacious and I really love the lights inside the refrigerator. My wife loves the auto pitcher refill. And the ice maker is great! The two different types of ice is always full and ready. We've only had the refrigerator for about a month, but we have had no issues or complaints! We are both very pleased with this choice! We both highly recommend this refrigerator!
I would recommend this to a friend Be warned
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't make it 2 years without a major issue that ruined hundreds of dollars of food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what transpires with the refrigerator and would like to assist as soon as possible, SergioT.
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Horrible serve, damaged refrigerator delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a refrigerator with dents. I’ve been calling everyone and no one has helped. Never again will I purchase anything from this store! I give it 0/5 stars
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting to receive whole product. The delivery team damaged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment about what occurred with the refrigerator.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need further assistance with the product. They can answer your question or transfer you to your local store.
Thank you.
-Angelica