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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1959 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 1,959 reviews
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Bespoke

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Samsung Refrigerator! Lots of room in both the refrigerator and freezer Add glass panels and I love them very easy to install. Also, lots of ice.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Samsung bespoke

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I was looking for,like ice makers, like clean lines and really like Center door

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying the spaciousness of the refrigerator as well as the two types of ice that it produces.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! I love the two different ice buckets.. the fridge is super spacious! Freezer is nice and cold!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super roomy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s has the most amazing spaces available! Great for families with children. Endless snack space!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glass face fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful spacious refrigerator! Couldn’t be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    Great Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. The beverage center is great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best purchase ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge, has lots of room and easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, excellent equipment , working excellent

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    No Complaints

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room. Pitcher is so convenient. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 4 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the beverage center! A little louder than I expected but not too bad.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Ice-maker Sucks!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful fridge with lots of space and a modern design with an ice-maker that after two moths its stiBest Buy warranty not working. I am glad that i got the Best Buy warranty. They have replaced about 10 parts and its still down. It seems this is an issue multiple owners have experienced. I still look forward to enjoy a working product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We know that a working ice maker is one of the crucial parts of a refrigerator, Luis. Let us assist.

      Below are the links for the ice maker that is not working. Click the bullet point of the exact experience you're having with the ice maker to troubleshoot it on the first link and watch the entire video of the second link.

      Ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      Ice maker is not working properly:
      https://www.youtube.com/watch?v=rArwTN_yhCc

      Lastly, the video link below has information about maintaining the ice maker, which we recommend checking too. You may watch the entirety of the video.

      How to maintain the ice maker in your Samsung refrigerator:
      https://www.youtube.com/watch?v=EsbHtpc1ak4

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146331518) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 3 out of 5 stars

    company doesn’t care

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my fridge … the process to receive was horrendous- i had been a long time customer of best buy, but this will be my last purchase. after many delays and partial deliveries/ i received my refrigerator in march - it was ordered in november. one scheduled verified delivery date left me with no refrigerator for my family of five and resulted in many daily purchases and take out order for nearly a month. no recourse given. insultingly offered a hundred dollar gift card. really? this was a 2500$ item. paid for in november and cost me a days work and over 1600& in food items. no one willing to give the address or number for their CEO - I decided she was most likely going to be no help if the employees can’t reach her. so they’ve lost a great customer and i know they probably don’t care- but another business will. bye bye less then best buy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We want you to have a better experience than this. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    its great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great, it works great and so far it is great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    review.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far, good. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Niche

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one recently, and loved how customizable it was given the different colored panels. And the pitcher as well as all the different compartments. Do not regret it one bit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Refrigerator!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator. Delivery went smoothly and the delivery persons were great! Whole process from purchase to delivery was great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    when changing filter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    changed filter and then there was a leak all night. called samsung help line and they are sending someone out to look at it. 6 months old

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sofar so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sofar so good. love the water setup room for everthing÷

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hejek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge great service!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend