Customer Ratings & Reviews

I recently purchased a refrigerator from Best Buy, and I am writing to express my exceptional satisfaction with the delivery and installation service. The entire process was remarkably smooth and efficient, exceeding my expectations in several key areas. The removal of my old refrigerator was handled swiftly and professionally. This was a significant benefit, saving me considerable time and effort. The delivery team demonstrated impressive resourcefulness in overcoming a logistical challenge. The initial access point proved difficult, but their team expertly adapted, utilizing my sliding glass door to successfully deliver the appliance. Throughout the process, their professionalism and courteous demeanor were exemplary. The refrigerator arrived undamaged, a testament to their careful handling. Installation was completed in a remarkably short timeframe – just fifteen minutes. The seamless integration with my Samsung SmartThings account (which I highly recommend to all users) unlocked a range of valuable features and significantly enhanced the overall user experience. The refrigerator's intuitive interface and advanced technological capabilities are truly exceptional, contributing to a superior culinary experience. The Samsung Bespoke refrigerator offers a compelling combination of spacious storage, innovative technology, and user-friendly design. Its internal cameras, accessible via a touchscreen display or mobile app, allow for convenient inventory management, including a food list with expiration date tracking, facilitating efficient grocery shopping and minimizing food waste. The crisp, cold water and ice dispenser, featuring a self-cleaning filter and dual ice-making capabilities, provides refreshing hydration. The flexible middle compartment offers customizable temperature settings and storage options for wine, deli items, and cheese. The spacious freezer boasts ample storage, a dedicated ice scoop holder, and a separate ice storage layer. Smart home integration with Alexa and Ring allows for convenient monitoring of security cameras and doorbell notifications directly on the refrigerator's screen. The dual-opening left door enhances accessibility and storage optimization. The cleverly concealed water dispenser has proven leak-free in initial use. Beyond basic functionality, the refrigerator offers voice-activated recipe searches, YouTube video access, and even Samsung TV functionality. A dual-alert system, utilizing both audible and visual cues (flashing lights), ensures that open doors are promptly noticed, benefiting users with varying levels of hearing or vision. The Samsung Bespoke refrigerator offers a range of features designed with families in mind, making it a particularly suitable choice for households with children. Its design and functionality contribute to a safe and user-friendly experience. We highly recommend considering this model for its exceptional child-friendly attributes. In summary, I wholeheartedly commend Best Buy's delivery and installation services. The efficiency, professionalism, and commitment to customer satisfaction were truly outstanding. I would not hesitate to recommend Best Buy to others based on this positive experience.

I absolutely love this fridge. The French h door design with the family hub and Alexa has been a game changer for our family. We have more than enough space fridge and freezer wise the extra middle drawer is amazing I can actually organize my fridge and make it functional for us. The beverage center saves so much time and space in the fridge for our actual food and leftover. The color fits perfectly in our space and it has lowered our electric bill since getting rid of our old fridge. I would recommend this fridge as a next purchase for someone looking to upgrade to a fridge that has plenty of space and function. The picture included is me in absolute amazement that I am watching the news on the fridge!

I love my smart fridge, very spacious and the feature to look inside through the camera is clutch. Would definitely recommend, if yo are looking for a refrigerator that is sleek and spacious then this is the one. Did I mention the water from the beverage station is so CRISP, like the alps.10/10

Love the new updated family hub Bespoke by Samsung, though our household's favorite part is hands down the beverage center, and updated icemaker!!!!!! Thank you Samsung and Best Buy for setting us up w an AWESOME appliance! Its GREATLY appreciated!

easy fast deliver, would recommend to any one buying the item

Very comfortable and spacious, very useful features, very pleased with the purchase.

Love this refrigerator its amazing. Its the best the appliances i bought in years.

Did not receive this Samsung. They brought a small dinted noisy Kitchen Aid. No one seems to know where the one I bought is. They are working on it. We did buy the floor model Sam. sung. I think we got a dinted Kitchen Aid refrigerator. Fu bar. I hope to get this corrected soon.

Excellent product,beautiful and easy to operate. I love the digital experience and my kids gets to watch youtube on it. Spacious and i love the ice tray.

We had our older model break down on us. We recently made a trip to bestbuy and seen the Bespoke and knew that was the one. I let my wife shop around at other places before realizing that there was no other like this one. Very happy with our purchase! This refrigerator is the newest and hottest item out! My wife gets all of her recipes on it, we keep our schedule, upload family photos! The ice maker is amazing and so is the beverage center! Great investment! The wifes happy, kids are happy and so am i!

My last fridge was very similar to this and the freezer went out after 8 years vs fixing we decided to opt into a new one and this one is much more spacious, sleek looking, and just amazing upgrade with the ice machine

I am very pleased with this refrigerator. Its model is very innovative and elegant. The space inside is perfect. I love the truth is that Samsung is always with the best technology and design. Definitely the best.

I love the looks of the refrigerator, we bought it also because of the reviews. I am super happy with the refrigerator, we love the beverage drawer, where we store also cold cuts and stuff, the auto refill carafe is awesome you always get cold water. And lastly the whole digital screen with camera to see inside, integration with Alexa and more. extremely happy with this purchase.

We like it but the freezer didnt work right, this was an open box.. But they are changing it out for us next month. LOVE the beverage part

Works perfect we were really happy with the refrigerator. The icemaker is fantastic.

Amazing fridge, highly recommend the bespoke series.

We love our new Bespoke refrigerator. We have plenty of space and love the intelligence that comes with it. If anyone is considering a new refrigerator purchase, you should think about buying a Samsung Bespoke.

It has been 2 months we have this amazing fridge. It has very good space and the pantry tray has good and sturdy design. Metal cooling keeps the fridge cool with less electricity consumption. However it is having trouble connecting to wifi. It drops from wifi and then just shows “wrong password” error. Of course i checked my internet password and multiple wifi connection but same issue. Disappointed with such programmatical error in a high end fridge!

Love this fridge. Very nice in person and goes with many colors.

Excellent condition and more than expected pretty and Modern