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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 761 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the overall performance and elegant design of the BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. The cleverly concealed water dispenser, excellent capacity, and cool features are also well-received. Some customers have noted connectivity issues and concerns about the finish and its tendency to show fingerprints.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 761 reviews
  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Big and gorgeous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it !! pretty very spacious , it has everything you need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Space & Smart Technology

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has so much space in it in all aspects kepps food and drinks at the right temperature and the technology inside is incredible lobe warching T.V. and surfing the web, looking up recipes for new creations in the kitchen! 10 out of 10 Must Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Lots of storage! Very stylish! Very clear picture!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LoVe this fridge!!!! The technology and convenience of having it all at my finger tips is awesome! The storage space is unmatched in my opinion!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont get help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought Samsung refrigerator since 6month ago they delivered yesterday. Every part is missing. I went best buy and call Samsung department no one help me out .. I need some help any one knew. Spent 10k for Samsung packs.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than just a refrigerator. I am enjoying every bit of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new refrigerator. I love the notifications I get on my TV and on my phone it’s the refrigerator door is open if someone comes to the door on my ring cam it’s great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ADHD friendly

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for an ADHD household can leave the interior camera on the screen. The ability to keep the fridge neat compared to older top freezer refrigerators is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    food network & fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is amazing and links to my security system, tv and calendars... never thought my fridge can prep my stove and tell me my clothes are ready to be taken out of the dryer. Synchrony!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! I love the sleek look and the optional settings for the middle drawer. Also love that the water is hidden and there is access to drinks from the beverage center. Two types of ice is great, with still plenty of space in the bottom freezer drawer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big and really easy to use, beautiful product I love the esthetic and looks great for you kitchen

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bespoke Samsung fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge, but communication regarding delivery and help in getting answers was relatively difficult. Took a few weeks longer to get in than originally quoted.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand where you're coming from. To better assist you this, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.

      Have a great day!

      Chrystel Samsung

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! It is spacious and looks clean and I love the Control Panel and the two different sizes of ice. It has some great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! Only con for me is the screen looks like a cheap tablet. Not as vibrant as if it was a Galaxy Tab.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elegant and spacious. Easy to link and operate the front cover.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this refrigerator however i had to have it replaced once already because the computer system shut down so tje refrigerator would not work. Now im having a provlem with the indoor picture. Im not sure i will by samsung again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The refrigerator is awesome. The delivery and installation was excellent. The guys knew their measurements and got everything done in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup both the water line and the smart home features. Intuitive app within the hub. Beverage drawer is a must have for any fridge! Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it bought on sale!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Has Alexa built in Convenient water dispensers and the ice maker produces 2.ice sizes..cool pic features as well. Does well. Would buy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung Lack of Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had my refrigerator for about 6 months. It was time to change the filter. I changed it before I went to bed. I got up in the morning and found that half of my first floor was flooded. The beverage drawer was warm and full of water and the freezer was also warm. It took me 8 hours to clean up all the water in the house and in the refrigerator. The water went into my son's library and ruined some of his books. Best Buy said I had to go thru Samsung to repairs. Not happy about that. I did a search on the Fridge and found that this is a known problem. When Samsung came out, they said that maybe it was the rings on the filter that were not aligned correctly but never got a clear answer. But the unit still had water leakage in my beverage tray. So a 2nd technician came out and I did not understand what he said but it has not dripped since. A claim was put in for the damage and just got an email from Samsung saying they will not honor the claim as I did not use a Samsung filter (FALSE, it was a Samsung filter not a generic one) and that they found nothing wrong with the fridge. So the "small" claim that I have is denied. I will never purchase another Samsung anything again. Silly Samsung. For a small $100 claim they will loose my business as I will not purchase anything from a company that does not stand by their products. Silly Samsung, that is thousands of dollars in future revenue they will loose from me and I will make sure that everyone knows they will not stand behind their products. they know full well, this is not an isolated case, this is a known problem with the fridge.

    No, I would not recommend this to a friend