Customer Ratings & Reviews

Owned it for a week so far, so far, whole family likes it What we like: - Lots of space - Cameras to look inside - Connectivity with mobile and built-in tablet, especially calendar option to share activities - The beverage center with pitcher and the ice (on a bottom, that gives more room on top) - Freshness tracking, through Family hub What we need to get use to: - No handles - Food planning (Personalized recipes) options and updating food in the fridge What we think needs to improve: - Black glass, you can see fingerprints and need to wipe it out all the time, especially on Family Hub screen - Ice production is slow and not filling whole bucket - Middle drawer (FlexZone), when set on freezer, does not fully (hard) freeze food, still good, but not what we expected (food on the back freezes better than in front)

I recently purchased a refrigerator from Best Buy, and I am writing to express my exceptional satisfaction with the delivery and installation service. The entire process was remarkably smooth and efficient, exceeding my expectations in several key areas. The removal of my old refrigerator was handled swiftly and professionally. This was a significant benefit, saving me considerable time and effort. The delivery team demonstrated impressive resourcefulness in overcoming a logistical challenge. The initial access point proved difficult, but their team expertly adapted, utilizing my sliding glass door to successfully deliver the appliance. Throughout the process, their professionalism and courteous demeanor were exemplary. The refrigerator arrived undamaged, a testament to their careful handling. Installation was completed in a remarkably short timeframe – just fifteen minutes. The seamless integration with my Samsung SmartThings account (which I highly recommend to all users) unlocked a range of valuable features and significantly enhanced the overall user experience. The refrigerator's intuitive interface and advanced technological capabilities are truly exceptional, contributing to a superior culinary experience. The Samsung Bespoke refrigerator offers a compelling combination of spacious storage, innovative technology, and user-friendly design. Its internal cameras, accessible via a touchscreen display or mobile app, allow for convenient inventory management, including a food list with expiration date tracking, facilitating efficient grocery shopping and minimizing food waste. The crisp, cold water and ice dispenser, featuring a self-cleaning filter and dual ice-making capabilities, provides refreshing hydration. The flexible middle compartment offers customizable temperature settings and storage options for wine, deli items, and cheese. The spacious freezer boasts ample storage, a dedicated ice scoop holder, and a separate ice storage layer. Smart home integration with Alexa and Ring allows for convenient monitoring of security cameras and doorbell notifications directly on the refrigerator's screen. The dual-opening left door enhances accessibility and storage optimization. The cleverly concealed water dispenser has proven leak-free in initial use. Beyond basic functionality, the refrigerator offers voice-activated recipe searches, YouTube video access, and even Samsung TV functionality. A dual-alert system, utilizing both audible and visual cues (flashing lights), ensures that open doors are promptly noticed, benefiting users with varying levels of hearing or vision. The Samsung Bespoke refrigerator offers a range of features designed with families in mind, making it a particularly suitable choice for households with children. Its design and functionality contribute to a safe and user-friendly experience. We highly recommend considering this model for its exceptional child-friendly attributes. In summary, I wholeheartedly commend Best Buy's delivery and installation services. The efficiency, professionalism, and commitment to customer satisfaction were truly outstanding. I would not hesitate to recommend Best Buy to others based on this positive experience.

Spacious love the family hub the kids love being able to hangout in the kitchen eat and watch their favorite shows . The beverage center is great and hidden . The ice maker with 2 sizes of ice is also a plus . The refrigerator looks sleek and love the look of it !!

I purchased this fridge a little over a month ago and it’s proven to be spacious and has some surprising uses. I have the family hub with the beverage center. It took me some time to understand some of the apps, but now I’m better versed in using the apps to adjust fridge settings. One feature that I really like is watching the weather channel on the hub screen during breakfast. The ice maker takes a day or two to produce a full tub of ice but afterwards, it keeps up. Overall the fridge is sleek and has several novel uses. I’ll update my review if anything changes.

WOW!!! I had been eyeing the complete bespoke package for almost a year and finally made the purchase. I love the modern, sleek details each reveals. The fridge is awesome! It is very roomy and meets all my needs and more. It was a great addition to my now modern kitchen!!!!

Best fridge I’ve ever owned so far! It’s got so much space and really well designed to create the most space for a well organized fridge! And I love the ice it makes and the storage for my ice packs.

BEST investment that I’ve made by buying this fridge. It is so spacious within all 3 compartments, and I love how organized my fridge is now. Love all the apps that come with the fridge as well and that I can hear music and watch tv while I’m cooking. Totally recommend this fridge to anyone who’s looking for lots of space.

What an awesome refrigerator. Have had it a few weeks and glad we decided on the larger size. Tons of space. And the family hub we are finding new ways to use every day.

Beautiful refrigerator and all of the nice features. I love the family hub and ice maker with two types of ice.

Its very spacious love the multiple storage, but just recently my ice maker isnt working properly its not making as much ice as when i first bought it and also isnt make small ice cubes only large ones.

We LOVE this fridge! It’s spacious (don’t get counter depth!), sleek and fits our needs! and we’ve been having a ton of fun writing notes to each other using the touch screen. 10/10 stars

Love how beautiful it looks and how big it is on the inside. There are only limited apps available, but hopefully more will be supported with future system updates.

It is truly the best refrigerator I have ever had, it is spacious, it is truly beautiful, it is the best

I love this fridge! It has a separate water and ice which i love! This fridge is beautiful on the outside and very organized on the inside! Looks great in the kitchen!

Amazing look , very spacious! Highly recommend……..

The refrigerator looks beautiful in the home, I like it so much

This fridge is pretty amazing! There is a lot of room in there. The drink "drawer" is pretty nice. The freezer bottom is spacious. We love the ice maker and water port...it keeps the ice drawers full and the water pitcher full as well! The Family Hub has some pretty cool options (music...yes, it has speakers, pictures, electronic shopping lists, apps, etc.) Glad we made this purchase!

Great refrigerator, with many excellent features such as ice maker, spacious frezzer, filtered water dispenser, screen for your house apps and refrigerator reminders. Definitely would recommend it. Only down side fridge door need to clean fingerprints.

Excellent product,beautiful and easy to operate. I love the digital experience and my kids gets to watch youtube on it. Spacious and i love the ice tray.

This is the fridge of my dreams. I like that the water is inside the door like a water station and came with a water jar that filled by itself. It is very spacious, I am surprised that i have still space after filled with all my stuff. It is very easy for me to maintain it clean because the doors are like glass style. I like the small drawers for snacks, jam and cheese. We love the family hub and the camera inside is a plus.