Customer Ratings & Reviews
- Model:
- RF29BB8900AWAA
- SKU:
- 6493512
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance and elegant design of the BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. The cleverly concealed water dispenser, excellent capacity, and cool features are also well-received. Some customers have noted connectivity issues and concerns about the finish and its tendency to show fingerprints.
This summary was generated by AI based on customer reviews.
Mr williams. Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is leaking need someone to pickup and was given an appointment for appliance with leak unsatisfactory very very unhappy customer
No, I would not recommend this to a friendBrand response from Samsung
Posted .DarrylW, we understand how you feel dealing with the leaks from your fridge. Let us assist.
Below is a link to help you diagnose the leak from your fridge. Please choose from the options provided the one that matches the issue you have. Kindly click on the embedded word and watch the video if one prompts.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147840986) to help our team pull up your information.
Have a great day.
^Camille
Good Fridge, Poor Installation Pros.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is actually pretty good. Though it does have a few odd quirks that others have pointed out like the fact that it doesn't always recognize the right food that is put in (especially if you eat a lot of ethnic or unusual items). This review is more about the best buy installers who left gouges in my front door and scratches on the wood floor. I really was not impressed with the lack of care shown by the Best Buy pros. That hasn't been my usual experience with them and was really disappointing.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289available 24 hours a day for feedback regarding the delivery/install team
Reference Number: 1144775348
Have a great day.
^Charles
Works amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Aesthetically pleasing, works amazing has great storage.
I would recommend this to a friend- Pros mentioned:Spacious
Recommended
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious, elegant looks, water pitcher with diffuser is a plus.
I would recommend this to a friend - Pros mentioned:Spacious
Love it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator! Spacious, convenient and looks great.
I would recommend this to a friend Samsung Bespoke
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left door of the refrigerator doesn't close properly
I would recommend this to a friend- Cons mentioned:Missing parts
No panel refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this refrigerator for a month and still do not have the panels promised. Samsung now tells me that the scheduled delivery date of May 19 (over two months from now) will not be met with no indication when they will send the panels. Do not buy this refrigerator unless you like the no panel, "industrial" look.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Fridge did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was broken and we now have to wait for a replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand how you may be feeling. We want to speak with you directly to provide better support for replacing your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146084131) to help our team pull up your information when you message us.
Have a great day.
-John
kind of ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like it is just does not have enough capacity but over all ok
I would recommend this to a friendBrand response from Samsung
Posted .Hi LuisA,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the shelves had more space and ways to configure them.
No, I would not recommend this to a friendCan't be fixed; not Samsung's problem?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the refrigerator is very nice. We debated getting the Family Hub, and decided it was worth the extra money for the whole family to add to the instacart list right in the kitchen. Unfortunately, the instacart app doesn't work. A tech came to my house and Samsung support told him it probably couldn't be fixed. I called Customer Care and they said it was a problem with the app not the refrigerator. Instacart said it wasn't the app, since it works on every other Samsung device in the house. The refrigerator in the store has the same problem if you take it out of demo mode. The review is based on the poor customer support for such an expensive product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment regarding the app that does not work, TeresaR. Let us help.
We suggest checking the link below for information on what to do when some Family Hub apps do not work.
Only some apps on Family Hub work:
https://www.samsung.com/us/support/troubleshooting/TSG01001820/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146901784) to help our team pull up your information when you message us.
Thank you.
-Angelica
Panels missing for the fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panels were hard to get and weren’t shipped by bestbuy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at 888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
- Cons mentioned:Missing parts
No panels for refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this refrigerator without panels. Was told panels would only take a week or so to arrive. Had to return the refrigerator for one with panels. Panels through Samsung are not available....2.5 months and still waiting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Samsung refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased a fridge from best buy and it arrived with a crack on the inner panel of the fridge itself. I got in contact with samsung and also best buy and was told it wont be taken care of and neither will a replacement or repair be issued.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
DON'T BUY THIS REFRIGERATOR OR ANYTHING SAMSUNG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 2 months old and stopped working. They sent out a 3rd party company for diagnostics and they said it needs a new compressor. Excuse me but its not even 2 months old. The refrigerator was still functional at the time and now today the refrigerator isnt working and samsung thinks its cool to just not have a functional refrigerator to supply food for my family.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator that stopped working within 2 months of owning it. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147357798) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the tv mirroring Geek squad doesn’t know how to fix
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy all of the features available with your fridge, JaneK!
This refrigerator can connect only with the Samsung Smart TV 6400 series or higher models released since 2015. To connect your TV, it must be a Samsung Smart TV from one of the following model ranges:
https://www.samsung.com/us/support/answer/ANS00049765/
After checking if it's compatible, here's the link to assist you in connecting your TV to your Family Hub refrigerator:
https://www.youtube.com/watch?v=UILsbxhCZvs
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145216784) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Wifi issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always an issue with the wifi connecting. Troubleshooting never works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kevin, we understand how frustrating this can be if you cannot connect to the WIFI on your fridge. Allow us to help.
We recommend checking the resources below to help you connect to the WIFI. Please follow the step-by-step guide.
Refrigerator won't connect to the internet
https://www.samsung.com/us/support/troubleshooting/TSG01001816/#refrigerator-won-t-connect-to-wi-fi
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148035189) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Delivery
Never again will i use best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experience has been the worst in my life! All having to do with delivery. I will use lowes from here on out! Save yourself the headache and goe with lowes they price match!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to hear about your experience purchasing one of the refrigerators.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Samsung Bespoke Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, i celebrated my 1 year anniversary of my Samsung Bespoke refrigerator. It does not cool anymore, lost over 600 dollars in food and couldn't get a geek squad tech to determine the issue. Now i am trying to get Samsung to tell me when someone can look at this fridgerator. Big disappointment with Best Buy and Samsung. So far a loss an no rewards.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We are aware of the significance of having a functional fridge at home. We'd love to have this taken care of.
Here are steps to take if your is not cooling anymore. Please click the link and hyperlinks and watch the instructional video for tips.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147479444, to help our team pull up your information when you message us.
Have a great day.
-John
Complaint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give any reviews as Best Buy delivery team failed to deliver this item not just once but for four consecutive times. Every time I called the Best Buy Management gave poor response and I had to cancel the order which was paid in full. It’s such a shame that local Best Buy sales personnel had no control over it once the sales is done. Everything has to go through by Best Buy corporate and that too customer paid the full amount had to follow through. Pathetic
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, GnanavelM.
Thank you for choosing Samsung for your fridge needs. We're saddened that you did not receive the product and had it canceled, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
To help you with your experience with Best Buy, please get in touch with the Best Buy Customer Service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille