Customer Ratings & Reviews
- Model:
- RF29BB8900AWAA
- SKU:
- 6493512
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance and elegant design of the BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. The cleverly concealed water dispenser, excellent capacity, and cool features are also well-received. Some customers have noted connectivity issues and concerns about the finish and its tendency to show fingerprints.
This summary was generated by AI based on customer reviews.
Need help
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive this Samsung. They brought a small dinted noisy Kitchen Aid. No one seems to know where the one I bought is. They are working on it. We did buy the floor model Sam. sung. I think we got a dinted Kitchen Aid refrigerator. Fu bar. I hope to get this corrected soon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Really nice however, HUB not really just friendly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble with the ice tray filling up,so i had to call twice for support. Not a great start to a 3k refrigerator. We hope to get it resolved sooner than later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the frustration you feel with your ice maker. We are here to help.
Below is a link to help diagnose the issue with your ice maker. Please select the option that matches your current ice maker issue. Kindly click the embedded word if prompted by one and watch the video if one is included.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147205495) to help our team pull up your information.
Have a great day.
^Camille
Good Fridge, Poor Installation Pros.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is actually pretty good. Though it does have a few odd quirks that others have pointed out like the fact that it doesn't always recognize the right food that is put in (especially if you eat a lot of ethnic or unusual items). This review is more about the best buy installers who left gouges in my front door and scratches on the wood floor. I really was not impressed with the lack of care shown by the Best Buy pros. That hasn't been my usual experience with them and was really disappointing.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289available 24 hours a day for feedback regarding the delivery/install team
Reference Number: 1144775348
Have a great day.
^Charles
Wifi issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always an issue with the wifi connecting. Troubleshooting never works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kevin, we understand how frustrating this can be if you cannot connect to the WIFI on your fridge. Allow us to help.
We recommend checking the resources below to help you connect to the WIFI. Please follow the step-by-step guide.
Refrigerator won't connect to the internet
https://www.samsung.com/us/support/troubleshooting/TSG01001816/#refrigerator-won-t-connect-to-wi-fi
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148035189) to help our team pull up your information.
Have a great day.
^Camille
Connection issjes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of connection issues with the fridge. The microwave has no problems. This is the only appliance that does give us issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenniferD,
We strive to assist you anytime. We would like to know more details on what is happening with your connection to the fridge so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146684170) to help our team pull up your information when you message us.
Have a great day.
-John
Add more masurements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no information about open doors width. It takes around 4 extra inches from the displayed mas width with closed doors
I would recommend this to a friendBrand response from Samsung
Posted .Making sure you have the right measurements before ordering an appliance is really important, JulioC. Let's get the necessary information to ensure you have the exact refrigerator dimensions.
The link below will show you the dimensions of the Full Depth Refrigerator and Counter Depth refrigerator with the doors open.
Full Depth:
https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/2102022/WillitFit_RF23BB8600_V2.pdf
Counter Depth:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdfs/2102022/WillitFit_RF29BB8200_V2.pdf
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146472637) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small inside. Not enough room for taller items. Door space limited. It is pretty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Marcos.
Let us help you maximize the space in your refrigerator.
Please use the tips at this link to organize your fridge and keep your food fresh.
https://www.samsung.com/us/support/answer/ANS00084845/
You may also visit this link to learn more details on how to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145804518) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Cannot connect to smart home for full functionalit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t connect to my smart home and I lose a lot of the functionality of it. Supposedly it’s because my internet is WPA3 and the fridge only supports WPA2. My Samsung tv, microwave all connect with no problems. It’s frustrating. I probably would have purchased the one without the tablet had I known
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important it can be to have your fridge connected to the SmartThings app for you to maximize its features, MbarakW. We're ready to help you.
This guide will help you connect your fridge to the SmartThings app. Hover your mouse over the hyperlinks, and If the problem persists after completing the recommended steps, click "NO, I NEED MORE HELP" for further assistance.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/#check-for-updates-and-add-your-device
Only some apps on Family Hub work:
https://www.samsung.com/us/support/troubleshooting/TSG01001820/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146623856, to help our team pull up your information when you message us.
Have a great day.
-John