Customer Ratings & Reviews
- Model:
- RF29BB890012AA
- SKU:
- 6553162
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub's spacious interior, smart features, and sleek design. They particularly appreciate the Family Hub, which offers entertainment and organizational tools, as well as the dual ice maker and water pitcher. While some customers wished for a larger screen and received missing parts, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Love it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator! Spacious, convenient and looks great.
I would recommend this to a friendSamsung Bespoke
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left door of the refrigerator doesn't close properly
I would recommend this to a friendNo panel refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this refrigerator for a month and still do not have the panels promised. Samsung now tells me that the scheduled delivery date of May 19 (over two months from now) will not be met with no indication when they will send the panels. Do not buy this refrigerator unless you like the no panel, "industrial" look.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Fridge did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was broken and we now have to wait for a replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand how you may be feeling. We want to speak with you directly to provide better support for replacing your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146084131) to help our team pull up your information when you message us.
Have a great day.
-John
kind of ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like it is just does not have enough capacity but over all ok
I would recommend this to a friendBrand response from Samsung
Posted .Hi LuisA,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Can't be fixed; not Samsung's problem?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the refrigerator is very nice. We debated getting the Family Hub, and decided it was worth the extra money for the whole family to add to the instacart list right in the kitchen. Unfortunately, the instacart app doesn't work. A tech came to my house and Samsung support told him it probably couldn't be fixed. I called Customer Care and they said it was a problem with the app not the refrigerator. Instacart said it wasn't the app, since it works on every other Samsung device in the house. The refrigerator in the store has the same problem if you take it out of demo mode. The review is based on the poor customer support for such an expensive product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment regarding the app that does not work, TeresaR. Let us help.
We suggest checking the link below for information on what to do when some Family Hub apps do not work.
Only some apps on Family Hub work:
https://www.samsung.com/us/support/troubleshooting/TSG01001820/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146901784) to help our team pull up your information when you message us.
Thank you.
-Angelica
Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the shelves had more space and ways to configure them.
No, I would not recommend this to a friendSamsung refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased a fridge from best buy and it arrived with a crack on the inner panel of the fridge itself. I got in contact with samsung and also best buy and was told it wont be taken care of and neither will a replacement or repair be issued.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Panels missing for the fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panels were hard to get and weren’t shipped by bestbuy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at 888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
DON'T BUY THIS REFRIGERATOR OR ANYTHING SAMSUNG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 2 months old and stopped working. They sent out a 3rd party company for diagnostics and they said it needs a new compressor. Excuse me but its not even 2 months old. The refrigerator was still functional at the time and now today the refrigerator isnt working and samsung thinks its cool to just not have a functional refrigerator to supply food for my family.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator that stopped working within 2 months of owning it. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147357798) to help our team pull up your information when you message us.
Thank you.
-Ricardo
No panels for refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this refrigerator without panels. Was told panels would only take a week or so to arrive. Had to return the refrigerator for one with panels. Panels through Samsung are not available....2.5 months and still waiting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Wifi issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always an issue with the wifi connecting. Troubleshooting never works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kevin, we understand how frustrating this can be if you cannot connect to the WIFI on your fridge. Allow us to help.
We recommend checking the resources below to help you connect to the WIFI. Please follow the step-by-step guide.
Refrigerator won't connect to the internet
https://www.samsung.com/us/support/troubleshooting/TSG01001816/#refrigerator-won-t-connect-to-wi-fi
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148035189) to help our team pull up your information.
Have a great day.
^Camille
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the tv mirroring Geek squad doesn’t know how to fix
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy all of the features available with your fridge, JaneK!
This refrigerator can connect only with the Samsung Smart TV 6400 series or higher models released since 2015. To connect your TV, it must be a Samsung Smart TV from one of the following model ranges:
https://www.samsung.com/us/support/answer/ANS00049765/
After checking if it's compatible, here's the link to assist you in connecting your TV to your Family Hub refrigerator:
https://www.youtube.com/watch?v=UILsbxhCZvs
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145216784) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Never again will i use best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experience has been the worst in my life! All having to do with delivery. I will use lowes from here on out! Save yourself the headache and goe with lowes they price match!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to hear about your experience purchasing one of the refrigerators.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Samsung Bespoke Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, i celebrated my 1 year anniversary of my Samsung Bespoke refrigerator. It does not cool anymore, lost over 600 dollars in food and couldn't get a geek squad tech to determine the issue. Now i am trying to get Samsung to tell me when someone can look at this fridgerator. Big disappointment with Best Buy and Samsung. So far a loss an no rewards.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We are aware of the significance of having a functional fridge at home. We'd love to have this taken care of.
Here are steps to take if your is not cooling anymore. Please click the link and hyperlinks and watch the instructional video for tips.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147479444, to help our team pull up your information when you message us.
Have a great day.
-John
Complaint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give any reviews as Best Buy delivery team failed to deliver this item not just once but for four consecutive times. Every time I called the Best Buy Management gave poor response and I had to cancel the order which was paid in full. It’s such a shame that local Best Buy sales personnel had no control over it once the sales is done. Everything has to go through by Best Buy corporate and that too customer paid the full amount had to follow through. Pathetic
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, GnanavelM.
Thank you for choosing Samsung for your fridge needs. We're saddened that you did not receive the product and had it canceled, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
To help you with your experience with Best Buy, please get in touch with the Best Buy Customer Service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Stay away from Samsung fridges
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooling completely failed after 1 year. Service replaced the entire sealed system and that failed within a few weeks. Now scheduling my 4th service visit and just hoping to get my money back. Do you research on Samsung fridges. 70% of all fridge problems are with Samsung. If you have want your fridge to keep your food cold, look for another manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .This would also frustrate me if this happens to my refrigerator, and we'd love to help you with this, EricS.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
For added reference, I have shared this link to help with the refrigerator's cooling diagnosis. It also contains a YouTube video recommended for watching and hyperlinks, such as "Leveling the refrigerator" and "Recommended temperatures."
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us as soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146583036, to help our team pull up your information.
Have a great day!
^Chrystel
Family Hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dual ice types. In door water pitcher is so convenient. Ring account displays on the screen. So much more. Of course I have Total Tech
I would recommend this to a friendConnection issjes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of connection issues with the fridge. The microwave has no problems. This is the only appliance that does give us issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenniferD,
We strive to assist you anytime. We would like to know more details on what is happening with your connection to the fridge so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146684170) to help our team pull up your information when you message us.
Have a great day.
-John
Add more masurements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no information about open doors width. It takes around 4 extra inches from the displayed mas width with closed doors
I would recommend this to a friendBrand response from Samsung
Posted .Making sure you have the right measurements before ordering an appliance is really important, JulioC. Let's get the necessary information to ensure you have the exact refrigerator dimensions.
The link below will show you the dimensions of the Full Depth Refrigerator and Counter Depth refrigerator with the doors open.
Full Depth:
https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/2102022/WillitFit_RF23BB8600_V2.pdf
Counter Depth:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdfs/2102022/WillitFit_RF29BB8200_V2.pdf
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146472637) to help our team pull up your information when you message us.
Have a great day.
-Ernest-