Customer Ratings & Reviews
- Model:
- RF29BB890012AA
- SKU:
- 6553162
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub's spacious interior, smart features, and sleek design. They particularly appreciate the Family Hub, which offers entertainment and organizational tools, as well as the dual ice maker and water pitcher. While some customers wished for a larger screen and received missing parts, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Let's see how long this one last. Last one compressor died right as warranty expires.
I would recommend this to a friendHuge n smart n excellent choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best addition to home. Inside and outside the look n finishing is awesome. Best design so far
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is a good but customer service bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this matter, please contact the Samsung customer service department for us to be able to rectify your experience.
If any assistance is needed, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145427766) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
- Trisha -
Good but need additional information
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pls be aware that panels are sold separately. Could have been better if we had an option to choose the panels while buying the main item itself.
I would recommend this to a friendBespoke Family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the colors that are selected and I like the fact that I can change the panels.
I would recommend this to a friendI love it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best fridge ever, i live the color i got it in orange and black.
I would recommend this to a friendBest fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best fridge. All my family coming like very much..
I would recommend this to a friendFrig Level Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love all the cool features. I'm discovering new things everyday.
I would recommend this to a friendGreat fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good item to purchase it has a lot of cool features lots of space
I would recommend this to a friendSmall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small inside. Not enough room for taller items. Door space limited. It is pretty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Marcos.
Let us help you maximize the space in your refrigerator.
Please use the tips at this link to organize your fridge and keep your food fresh.
https://www.samsung.com/us/support/answer/ANS00084845/
You may also visit this link to learn more details on how to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145804518) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator. It matches w my kitchen surroundings.
I would recommend this to a friendMadly in Love!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest fridge ever…Luv so many things about it!!!
I would recommend this to a friendTerrible Fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this fridge. We had it less than 2 weeks and it stopped cooling. Everything in it wenr bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how inconvenient it is to deal with a refrigerator not cooling correctly. Let us assist.
Below is a link to help you diagnose if your fridge stopped cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147242316) to help our team pull up your information.
Have a great day.
^Camille
Nightmare
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was a nightmare. I am living in my house without a fridge for 5 days now.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to hear about your experience with the refrigerator delivery.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Delivery never showed up TWICE!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is not related to the refrigerator. I cannot review yet because it has yet to be delivered after 2 confirmed delivery appointments. No one has been able to assist or provide answers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We want you to have a better experience than that. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on the delivery schedule of your order.
Have a great day.
-John
fridge stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fridge gave out on me 6 weeks after purchasing. I called Samsung and apparently its a common problem with this fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kristian,
We understand your disappointment with your refrigerator that stopped working after 6 weeks of owning it. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147358051) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not a lot of ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it but it makes very little ice during the day
I would recommend this to a friendMissing part
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought this item then I realized one of the cabinets inside was missing, but I like the fridge so I kept it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We're glad you like the fridge.
Should you need support with the new unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has lied to me at every stage of this purchase and i am stull waiting for delivery
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Dont buy, will never come.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never came in. Had to cancel my order. Couldn't get customer service to help me. Stop overseas customer service. They can not help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about their experience with their purchase that never came in and the retailer's customer service.
Have a great day.
-John