Customer Ratings & Reviews
- Model:
- RF29BB890012AA
- SKU:
- 6553162
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub's spacious interior, smart features, and sleek design. They particularly appreciate the Family Hub, which offers entertainment and organizational tools, as well as the dual ice maker and water pitcher. While some customers wished for a larger screen and received missing parts, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Satisfied Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love all the bells and whistles that comes with this refrigerator! Love the beverage center and the fact the water filter is right up front and easily accessible.
I would recommend this to a friendJust bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought it, but it is a very beautiful fridge, it is big love the tv screen you can even watch live TV.
I would recommend this to a friendAwsome fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it last march and everything world great except the water bottle dispenser messes up at time
I would recommend this to a friendGreat fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly Self filling water pitcher works great product so far could not be happier
I would recommend this to a friendGreat product and service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to my house. The service from the store and shipment gread
I would recommend this to a friendUltra Frig.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a lot of space.. very attractive.. modern. I’m still getting used to this appliance.
I would recommend this to a friendLove it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. So much space and just want we needed would recommend to anyone
I would recommend this to a friendCabrera's
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product, excellent technology, love the storage space.
I would recommend this to a friendHome appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliances and customer service! Best electronics at Best Buy
I would recommend this to a friendAmazing.....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's like having a computer with the built-in food shelf… LOL
I would recommend this to a friendNew Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. It keeps my food fresh. I love the Alexa.
I would recommend this to a friendA refrigerator coming from the future
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. The next generation of refrigerators
I would recommend this to a friendStraight Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do your research before purchasing Samsung Refrigerators. They are not reliable and there’s literally thousands of complaints regarding their ice makers and faulty design. After our ice maker failed, we found out that there was actually a civil suit against the company for their ice makers. They have very poor customer service. I wouldn’t ever recommend this brand. I’ve read LG has higher rated appliances. Just do your own research and don’t be fooled by the gimmicky smart screens, multi colored doors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, DwayneW.
Thank you for sharing your input about our refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
KNOWN DEFECT - DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was purchased brand new a little over a year ago as part of a kitchen remodel, but it has only been in use for about 4 months. BIG PROBLEM - internal water leak. This fridge will leak water slowly until it fill the basin underneath the left side vegetable drawer. Then it eventually "waterfalls" into the freezer directly below, and eventually cascade onto and across my brand new hard wood floors. When I wake up early morning to brew coffee, I will step into a huge puddle in front of the fridge. It then takes 2-3 full size towels to mop up the water front the floor and underneath the vegetable drawer. This type of water leak, according to google, is a known defect with these refrigerators. Will Samsung come to repair? Sure, but you must pre-pay approximately $500 just to get them to show up. Be warned - do not buy this fridge, it is a huge waste of money. I miss my old Frigidaire refrigerator...
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how this experience affected you. Let's take care of this, Paul.
We recommend browsing this link to help determine which steps to take when water leaks occur. Click on the corresponding bullet points that closely relate to your water leak experience. Learn more from the YouTube videos and hyperlinks.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147582630, to help our team pull up your information.
Have a great day!
^Chrystel
Cannot connect to smart home for full functionalit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t connect to my smart home and I lose a lot of the functionality of it. Supposedly it’s because my internet is WPA3 and the fridge only supports WPA2. My Samsung tv, microwave all connect with no problems. It’s frustrating. I probably would have purchased the one without the tablet had I known
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important it can be to have your fridge connected to the SmartThings app for you to maximize its features, MbarakW. We're ready to help you.
This guide will help you connect your fridge to the SmartThings app. Hover your mouse over the hyperlinks, and If the problem persists after completing the recommended steps, click "NO, I NEED MORE HELP" for further assistance.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/#check-for-updates-and-add-your-device
Only some apps on Family Hub work:
https://www.samsung.com/us/support/troubleshooting/TSG01001820/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146623856, to help our team pull up your information when you message us.
Have a great day.
-John
Icemaker doesnt work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always problems witu the ice maker i woulent buy it again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lexie!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 29 cu. ft. Bespoke 4-Door French Door Refrigerator with Family Hub™ - Matte black steel. I sincerely apologize for the inconvenience if the ice maker is not working on your Samsung Refrigerator. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RF29BB89008MAA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years Labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144674975
Have a great day.
Melardo