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Customer Ratings & Reviews

$794.00
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Customer reviews

Rating 4.6 out of 5 stars with 103 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-104 of 104 reviews
  • Rated 5 out of 5 stars

    Sleek and quiet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and s9 far does what its supposed to. The extension went high enough wothout need for added extension. Love everything connected in Smart Things

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Still havent received

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this range hood along with a samsung range and dishwasher on 12/21/23 3 months later and still haven’t received the range hood. Bestbuy has told me to reschedule 3 times now. Earliest day for delivery is now 5/20/24. Now im stuck without a range hood in my newly remodeled kitchen. This is the last time I’ll be purchasing from best buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We want you to have a better experience than this. To better assist you, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.

      Have a great day!

      Chrystel Samsung

  • Rated 1 out of 5 stars

    Best buy canceled my order

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this in November. Was told in December it would be delivered by January 27. February was told that the delivery date was pending. Received 246 email over next two weeks, being told it was out of stock. The person on the phone told me they would let me know when it was shipped to the store and I could pick it up. Received an email stating that the order was canceled and they would process a refund and if i still wanted it i would have to pre order it again and wait like 3-4 months to get in. It matchiles my stove. Not sure what to do cause it wont allow me to order it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      This isn't the experience we want you to have. To better assist you with this, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day!

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    will take 8+ months to receive this item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you order this item, you won't be getting it for at least 8 months! We purchased it in December 2023, and the delivery date has already been rescheduled 8 times. We still have not gotten it yet, and we won't receive the product until July.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand what you are going through with your wall mount hood's delayed fulfillment. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about its fulfillment and other options.

      Have a great day.

      -John Samsung