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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 97 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers consistently note the appealing color and overall appearance of the Bespoke 3-Door French Door Refrigerator panel, highlighting how it enhances the refrigerator's look. The ease of cleaning and installation are also appreciated. However, some customers have mentioned issues with fingerprints on the panel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 97 reviews
  • Pros mentioned:
    Appearance, Ease of cleaning

    Rated 5 out of 5 stars

    Bespoke panel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product very easy to clean and maintain, plus it looks amazing. Love that it can easily changed or updated at any time.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Looks great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Panels look great! Love the color, really brightens up the navy. Such a different look.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    This looks wonderful

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Stainless-steel look for Samsung. They do it well. I am looking forward to trying out other colors. We want to try the dark metal next.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Bespoke panels

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and material, wanted something different and don’t regret it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitted perfectly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fitted great and it was an upgrade to our refrigerator. Highly recommended.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the refrigerator since July and still only have one door panel. Store keeps telling us that the door panels come broken from manufactor.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Cons mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    Samsung won me over

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the refrigerator 7 months, and so far it has been great. It is a large fridge with tons of storage space. I love the refill pitcher feature which allows me to add flavors, ie lemons, cucumbers, raspberries etc. I like that the ice is in the freezer area where it belongs. It has two sizes of ice which is great for different drinks. The reason I give it a 4 out of 5 is that I still struggle with no handles to open the fridge and I leave a lot of fingerprints on it, so it has to be cleaned routinely.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Lowe's dropped the ball!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought the fridge at Lowe's and ordered the black charcoal panels for the doors. They shipped the wrong color and could not send the correct color. It's beautiful. I love the mirrored reflections.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Installation

    Rated 5 out of 5 stars

    Worth Every Penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived as promised and easy to instal. Made my fridge look amazing

    I would recommend this to a friend
  • Pros mentioned:
    Ease of cleaning

    Rated 5 out of 5 stars

    Bespoke Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this unit the inside water dispenser is so practical and easy to use. The interior is roomy for a counter depth refrigerator/freezer. The sleekness of the exterior doors make this unit comparable for any home. Love this unit! So quiet and also easy to clean. Would recommend this to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of cleaning, Installation

    Rated 5 out of 5 stars

    Stainless steel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Love the stainless steel look. Easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of cleaning

    Rated 5 out of 5 stars

    Very cool but do it yourself

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided i liked the stainless look that it comes with by the time they finally delivered these. So i just keot the white one to use at christmas lol. Also juat order the suction cup tool from amazon and do it yourself. Way easier than scheduking 5 appointments to have it done. Its what i ended up doing it was easy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife loves theses panels. easy to install and a lot easer to clean then the stainless panels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    refrigerator panels

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very valuable customer to best buy. I'm very happy every time I shop from best buy and also very professional customer service they have.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Installation

    Rated 2 out of 5 stars

    Looks good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item looks great! Delivery was delayed way too long! Still waiting on third panel! Couple months late with no update! If you actually get the item install is easy and looks good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Color
    Cons mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    Charcoal Glass Door

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Charcoal black is very beautiful. The only negative to picking this color is it shows fingerprints and needs to be cleaned a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Wonderful color

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design and very easy to attach to the bespoke fridge. I did not even need the installation package. Color is as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of cleaning

    Rated 5 out of 5 stars

    Message center anyone?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why write a review for a door? This panel is an amazing whiteboard, that's why! The white panel we selected is perfect, and yes we use is as a whiteboard to draw on, create shopping lists, and leave messages. It cleans easily, and everyone ca add comments! Its great!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Installation

    Rated 5 out of 5 stars

    Love the color morning glass!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this color! The glass also has a nice sleek look. Love that these panels are just snap-ons and can be changed easily.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of cleaning

    Rated 5 out of 5 stars

    Panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design and the change of colors with the panels, easy to clean its perfect it just took a while to get it

    I would recommend this to a friend
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