Customer Ratings & Reviews
- Model:
- RF30BB6200AP/AA
- SKU:
- 6493511
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Samsung BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator's spacious interior, water pitcher, and overall design. Many customers mentioned that the refrigerator has plenty of storage space, with some specifically mentioning the spacious freezer section. The water pitcher feature was also well-received, with customers appreciating its convenience and the fact that it eliminates the need to buy bottled water. The refrigerator's sleek and modern design was also praised, with customers describing it as "beautiful" and "ultra modern." However, some customers did experience issues with the refrigerator's cooling system, with a few reporting that it stopped cooling completely after a short period of time. Others mentioned problems with the doors not closing properly and the stainless steel finish picking up fingerprints easily.
This summary was generated by AI based on customer reviews.
Great service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up went well. The techs did a great job. Recommend this fridge.
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge does what its supposed to. I do enjoy the fridge
I would recommend this to a friendBest one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, this really is something special. I am enjoying it
I would recommend this to a friendVery good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best for the price and looks very good in my kitchen
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my fridge and I got free panels with my purchase.
I would recommend this to a friendFridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All went good still trying it out.delivery guys were great.
I would recommend this to a friendBespoke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one but this one doesn’t have water center
No, I would not recommend this to a friendGreat Install Team
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Fridge, Great Install Team .
I would recommend this to a friendHome Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best service and best refrigerator I would say
I would recommend this to a friendYes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent………………………::::::………………………………………………………………. Xx
I would recommend this to a friendDo not Recommend... Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for 5 weeks then slowly stopped cooling! Still waiting on warranty service for 2 weeks now.... Be regret in buying this refrigerator! I wish I could get a refund and buy a different brand. Do not buy unless you only want cold food for a little while.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand what you're dealing with and would love to help you with this, RobertN.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
We recommend following the troubleshooting guide below to rectify the fridge's cooling efficiency. Also, kindly watch the YouTube video and click on the embedded links for additional help.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146907089, to help our team pull up your information.
Have a great day!
^Chrystel
SAME YOUR MONEY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Samsung Bespoke French Door Refrigerator on March 1st, 2023 and it was delivered 03/08/2023. The refrigerator stopped cooling on 10/16/2023, less than 1 year after purchase. I contacted Samsung and they dispatch a technician to come out an assess the issue. The technician arrived onsite 10/18/2023 @ 8PM and determined we had a bad compressor. He stated he would be in contact with us when the part came in and come back out to install. We waited over a week (12 days) for him to come back out and install the part. On 10/30/2023 the new compressor was installed by a Samsung Technician. We let the refrigerator run and cool off for 24 hours as the technician told us. We contacted Samsung AGAIN on 11/01/2023 to report our ice machine was not working and we never had an issue before now. On 11/04/2023 the refrigerator STOPPED COOLING AGAIN and my groceries are ruin, yet AGAIN! 2 sets of groceries ruined due to a horrible appliance! This is ridiculous. Samsung has refused to refund me my money or replace the refrigerator. I will NEVER buy another Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .I can't imagine the experiences you went through due to the fridge's condition. Let's get this resolved right away, CodyB.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To rectify the refrigerator from not cooling, we highly recommend going through the link below for its diagnosis. Kindly watch the video and click on the embedded links, such as "Leveling the refrigerator" and "Recommended temperature," for more details.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146494425, to help our team pull up your information.
Have a great day!
^Chrystel
Cooling issue after 2 months of purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this refrigerator in November. 2 months later it completely stopped cooling. Samsung sent someone out to fix it. Great it works! It is July and it is again not cooling. I've called Samsung they scheduled someone to come out, but they never showed the ticket was closed. I had to keep calling Samsung due to tech but coming out. It is finally the middle of August and someone comes out diagnosed the issues was a leak in the line. I had to wait another week for the parts to come in and now today the tech comes out and states that it is not repairable. Now I'm on the phone arguing with Samsung to get a refund. Customer service is horrible!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HeidiV,
We know that your overall experience with the refrigerator can be disappointing.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Capacity
Great Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge! I love the auto fill water pitcher and the ice machine. Plenty of space in both fridge and freezer.
I would recommend this to a friend Delivered with dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered with multiple dents in the doors. Delivery guy noted it I called Best Buy left messages no one ever called me back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
First One DOA; Second One Failed at 15 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator in December 2023. It didn’t work at all when it was delivered and installed. It took a week to get it replaced with a new one. In March 2025, the freezer stopped working. Three months past the one-year warranty. We got the 3 year geek squad warranty but I think this is my last Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important a reliable fridge is in your household, JohnN. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided a link below to help you identify why the freezer is not cooling and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148637448) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Buyer beware of lack luster service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is nice but Best Buy customer service is horrible!!!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Doesn't work, customer service poor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge brand new, it does not work. Nothing gets cold. I have gone through 2 weeks of phone calls and have gotten no where. samsung is supposed to be sending me a new one. Best buy did nothing to help me. In the mean time I bought a whole set to be a couple months without a fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you anytime, MaddisonH. We want to speak with you directly to offer support, follow up on the replacement unit, and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1148650538, to help our team pull up your information when you message us.
Have a great day.
-John
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was good and like the fact we can change out pannels
I would recommend this to a friendBrand response from Samsung
Posted .Hello TheYungRuby,
Thank you very much for your observation about your frifge. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
- Pros mentioned:Water dispenser
Samsung Bespoke 30 cu. Ft refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and roomy, I like the double ice maker and the water pitcher is a nice option.
I would recommend this to a friend