Customer Ratings & Reviews
- Model:
- OBX RF30BB6200AP
- SKU:
- 6586695
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
to a friend
SAME YOUR MONEY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Samsung Bespoke French Door Refrigerator on March 1st, 2023 and it was delivered 03/08/2023. The refrigerator stopped cooling on 10/16/2023, less than 1 year after purchase. I contacted Samsung and they dispatch a technician to come out an assess the issue. The technician arrived onsite 10/18/2023 @ 8PM and determined we had a bad compressor. He stated he would be in contact with us when the part came in and come back out to install. We waited over a week (12 days) for him to come back out and install the part. On 10/30/2023 the new compressor was installed by a Samsung Technician. We let the refrigerator run and cool off for 24 hours as the technician told us. We contacted Samsung AGAIN on 11/01/2023 to report our ice machine was not working and we never had an issue before now. On 11/04/2023 the refrigerator STOPPED COOLING AGAIN and my groceries are ruin, yet AGAIN! 2 sets of groceries ruined due to a horrible appliance! This is ridiculous. Samsung has refused to refund me my money or replace the refrigerator. I will NEVER buy another Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .I can't imagine the experiences you went through due to the fridge's condition. Let's get this resolved right away, CodyB.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To rectify the refrigerator from not cooling, we highly recommend going through the link below for its diagnosis. Kindly watch the video and click on the embedded links, such as "Leveling the refrigerator" and "Recommended temperature," for more details.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146494425, to help our team pull up your information.
Have a great day!
^Chrystel
Do not Recommend... Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for 5 weeks then slowly stopped cooling! Still waiting on warranty service for 2 weeks now.... Be regret in buying this refrigerator! I wish I could get a refund and buy a different brand. Do not buy unless you only want cold food for a little while.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand what you're dealing with and would love to help you with this, RobertN.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
We recommend following the troubleshooting guide below to rectify the fridge's cooling efficiency. Also, kindly watch the YouTube video and click on the embedded links for additional help.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146907089, to help our team pull up your information.
Have a great day!
^Chrystel
Great Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge! I love the auto fill water pitcher and the ice machine. Plenty of space in both fridge and freezer.
I would recommend this to a friendCooling issue after 2 months of purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this refrigerator in November. 2 months later it completely stopped cooling. Samsung sent someone out to fix it. Great it works! It is July and it is again not cooling. I've called Samsung they scheduled someone to come out, but they never showed the ticket was closed. I had to keep calling Samsung due to tech but coming out. It is finally the middle of August and someone comes out diagnosed the issues was a leak in the line. I had to wait another week for the parts to come in and now today the tech comes out and states that it is not repairable. Now I'm on the phone arguing with Samsung to get a refund. Customer service is horrible!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HeidiV,
We know that your overall experience with the refrigerator can be disappointing.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Delivered with dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered with multiple dents in the doors. Delivery guy noted it I called Best Buy left messages no one ever called me back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
First One DOA; Second One Failed at 15 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator in December 2023. It didn’t work at all when it was delivered and installed. It took a week to get it replaced with a new one. In March 2025, the freezer stopped working. Three months past the one-year warranty. We got the 3 year geek squad warranty but I think this is my last Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important a reliable fridge is in your household, JohnN. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided a link below to help you identify why the freezer is not cooling and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148637448) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Buyer beware of lack luster service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is nice but Best Buy customer service is horrible!!!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung Bespoke 30 cu. Ft refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and roomy, I like the double ice maker and the water pitcher is a nice option.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was good and like the fact we can change out pannels
I would recommend this to a friendBrand response from Samsung
Posted .Hello TheYungRuby,
Thank you very much for your observation about your frifge. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Modern Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great modern refrigerator with lots of space in the fridge and freezer.
I would recommend this to a friendDoesn't work, customer service poor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge brand new, it does not work. Nothing gets cold. I have gone through 2 weeks of phone calls and have gotten no where. samsung is supposed to be sending me a new one. Best buy did nothing to help me. In the mean time I bought a whole set to be a couple months without a fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you anytime, MaddisonH. We want to speak with you directly to offer support, follow up on the replacement unit, and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1148650538, to help our team pull up your information when you message us.
Have a great day.
-John
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the new refrigerator! It is beautiful and s spacious.
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so Good. Nice Fridge. Great style Favorite brand!!
I would recommend this to a friendExcellent price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and beautiful rifregarator .very quiet.Excellent
I would recommend this to a friendVery, very pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First the refrigerator is beautiful. Second it is quality item. Everything is sturdy, quite, easy to open - ice maker and water pitcher operates flawlessly. Last the design of the 30 cubic ft makes it huge, there is room for everything and so well organized in shelving, drawers customization of those as well. Very, very pleased
I would recommend this to a friendLet down by big corporate, no surprise there.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator is great, the delivery people broke my fence and best buy is giving me radio silence. Sad that a large company like best buy doesn't just do the right thing. If I had it to do over I would but the same refrigerator from someone else.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
Extremely nice capacity and look but poor quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look wise great, but not a product to be proud of as per my personnel experience. Got first freeze stopped cooling and ice making in 3-4 days. Then Best buy fulfilled their commitment by replacing malfunctioning freeze, but this time, it came with lose tray and the left door squeaks, every time you open and close, either it was a Demo product supplied on second time or Its Samsung Quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Allow us to assist you with your fridge, VikasC. We want to ensure that you use the refrigerator to its full potential!
When it comes to your refrigerator's doors, there are several ways to ensure that they are always functioning and looking their very best! Learn more from these details.
You may watch this youtube video about "Care for your Samsung refrigerator doors":
https://www.youtube.com/watch?v=ZaguMbi4pzA
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
The link below is the user manual for your fridge model. Turn the page 28 (Caution bullet #3 and Leveling the refrigerator) for your reference:
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
Understanding the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145347460, to help our team pull up your information.
Have a great day!
^Chrystel
Fridge is questionable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not fingerprint proof the shelf was broken and the water pitcher overflows and no one bows why but the geek squad has been on it the whole time trying to figure it out so that part is awesome
No, I would not recommend this to a friendBrand response from Samsung
Posted .A refrigerator operating the way it should feels incredible, LisaD. We'll gladly help!
The AutoFill water pitcher will stop filling if it detects a leak and will make the icon on the panel blink until the issue is resolved. In most models, this can be fixed by removing the pitcher, allowing the compartment to drain, and then drying it down.
Leaks from the Autofill water pitcher:
https://www.samsung.com/us/support/troubleshooting/TSG01206863/
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
We've also included some tips for keeping your refrigerator clean throughout the year. If you need to replace bins, shelves, or drawers after removing them, we also have information to help with that.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
You may also check page 48 of the user manual for more information on preventing the water pitcher from spilling over or leaking.
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145700191) to help our team pull up your information when you message us.
Thank you!
-Angelica
huh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great
I would recommend this to a friendMore tha I bargained for
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the Bespoke is a bulky, beautifully designed refrigerator freezer. Unfortunately, the only thing that worked well in my unit were the lights and water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BerniceB,
We would love the opportunity to help you with your refrigerator and determine how we can ensure it will work.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146085314 to help our team pull up your information when you message us.
Have a great day.
^Aloe