Customer Ratings & Reviews
- Model:
- OBX RF30BB6200AP
- SKU:
- 6586695
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
to a friend
Samsung fridge non working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went well as far as purchase and install, but the refrigerator did not work. Everything’s nice on the fridge and well designed I would love it if it works but ever since my purchase till this day I have no fridge. I’ve been in contact with Samsung trying to work something out but I don’t feel like Best Buy should have sold a non working product and waste a customers time and money. Depending on the outcome with Samsung this fridge might be returned do to me holding on to a broken fridge for 2 months.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JacobM,
We want to learn more about what transpires with your Samsung refrigerator and wish to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Samsung Bespoke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice design, the dual ice machine is a great idea, however both machines are real slow in replenishing ice. I had Samsung care on the phone to solve the issue to no avail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SamsungFridgerator,
Thank you for sharing your experience with us about our Samsung - Bespoke 30 cu. ft 3-Door French Door Refrigerator with AutoFill Water Pitcher - Stainless steel. We apologize for not meeting your expectations about our product, especially the issue with the ice maker. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on your issue.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Warranty Coverage
https://www.samsung.com/us/support/service/warranty/RF30BB6200QLAA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144753963
Thank you for choosing Samsung. Have a great day.
^^Ross
It a joke product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year of use, it will be ready for getting issues on everything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alex, we understand the importance of a reliable fridge at home. We want to speak to you directly and get more information about your fridge for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150433698) to help our team pull up your information.
Have a great day.
^Camille
Okay fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with dents on the side. Make sure you do a full inspection of your order upon delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know the disappointment about the refrigerator's status upon delivery.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with what occurs with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My freezer portion of the refrigerator stopped working after 1 year. Ive tried to get a tech and everytime i go online and choose products covered under my total tech plan i click on the refrigerator and it takes to ad to cart as if i want to buy the piece of crap again. I went in store to try and get an appointment and i was basically told we cant help you, you have to go online.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how frustrating it is to get a claim for your fridge's unlimited technical support. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get support on requesting an appointment from Total Tech.
Have a great day.
-John
I was told not to buy a Samsung fridge.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s 4 months with the fridge and now my freezer stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can sense the difficulty of your experience with the freezer. Let's take care of your refrigerator, JoshuaA.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To help rectify the freezer's cooling efficiency, we recommend following the troubleshooting guide below. Please watch the instructional video and click on the hyperlinks for additional help.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147032088, to help our team pull up your information.
Have a great day!
^Chrystel
Not recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s broken within two weeks!!!! Over $400 food wasted. Keep call and email them for the food spoilage money and I am waiting it for almost a month now! Still didn’t get any clear answers!!!! Best Buy don’t handle the problem!! Another team called geek squad does!! Now I feel like a ping pong ball have to bounce all over. For a short time use, I’d say don’t buy it. It’s easily to break your fingernails when you are in hurry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Pretty but un reliable. two years later it is dead
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Dec 2022. Feb 2024 stopped working. Still owe $1000 on the refrigerator. $125 to come out and look at it. VERY disappointed. We have an old avocado refrigerator from Sears in the garage that we have never had an issue with. Stay away. Too much $$ to not stop working in 2 years.
No, I would not recommend this to a friendSamsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really this new model. The glass face is gorgeous, i am glad that samsung went away with their old ice maker machine stlye.
I would recommend this to a friendbespoke broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a Samsung 30-inch bespoke french door it broke 3 days later. they came and replaced and the second one was super loud and the beverage dispenser broke. very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator making a loud noise. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF30BB620012AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144683079
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water and Ice taste amazing. Plenty of room for a family of 3 that cooks 90% of meals at home.
I would recommend this to a friendPiece of crap! Garbage!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this refrigerator, save yourself from headache!!! The sensor of the pitcher is not working properly. Sometimes it fills up and sometimes it does not. Gonna try to return and replace this item since i bought this like 10months ago
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Aldrin.
Let us help you make use of your autofill water pitcher to enjoy a glass of delicious, refreshing water.
If the Auto Water Fill icon is blinking, the function is disabled due to moisture in the compartment. Please proceed to step 2 of this link and take the following actions:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Please click on this link for further information if water still does not flow after you have checked that the water line is connected under step one of the link provided above.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
For your reference on how to properly assemble and reinstall the pitcher, you may view pages 46–49 of the user manual:
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
More details on how to reinstall the water pitcher can be found at this link.
https://www.samsung.com/us/support/troubleshooting/TSG01206863/
If you require further assistance with the return of the product, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145765185) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like how it works. It have electrical problems.
No, I would not recommend this to a friendUnlike any other out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge! Truly the focal point of my new kitchen. Unlike any other out there
I would recommend this to a friendExcellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From date of purchase to delivery, excellent service throughout the entire process
I would recommend this to a friendDon’t believe in gift cards as rebates on purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was supposed to receive a $150 gift card. It was a black Friday purchase never got the card. Best Buy has given me the runaround to my local Best Buy and online. Don’t know what to do. Very upsetting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about the gift card you didn't receive.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the gift card. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Refrigerator review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and Great In-store experience. Thank you so much BB :-)
I would recommend this to a friendDON'T DO IT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over rated brand. Doors don't close all the way. You are better off buying a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A refrigerator closing perfectly keeps the foods inside in good condition, dan7. Let us help!
If the refrigerator or freezer doors do not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket and roller bars and how you should store your food.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items, are stored inside, or compartments are not sealing correctly. When moisture freezes, it becomes to frost. So let's look at where the frost is and what we can do to prevent it from happening.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
When it comes to the doors of your refrigerator, there are several ways you can ensure that they are always functioning and looking their very best! The door handles are super important when getting in and out of your refrigerator, so you must ensure they are attached correctly and securely. Another thing you want to make sure you take care of is the door gaskets. Below is a link for more information.
Care for your Samsung refrigerator doors:
https://www.youtube.com/watch?v=ZaguMbi4pzA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145676321) to help our team pull up your information when you message us.
Thank you!
-Angelica
Awesome investment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, got it for my mother for chritmas and she loved it
I would recommend this to a friendThe owner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t received my fridge. It was suppose to b delivered and they keep putting it off. My next delivery day will b a month since I purchased it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime with the delayed fulfillment of your fridge. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or take you to your local store to follow up on the delivery of your order.
Have a great day.
-John