Customer Ratings & Reviews
- Model:
- OBX RF30BB6200AP
- SKU:
- 6586695
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
to a friend
Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge freezer plenty of space fresh water from the jug.
I would recommend this to a friendCool fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a cool fridge! Love the look...the SPACE is amazing??
I would recommend this to a friendSamsung bespoke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap went bad in less than a year couldn’t be fixed I bought for the tiny ice was a total waste
No, I would not recommend this to a friendBrand response from Samsung
Posted .WRog1, we understand your frustration with your fridge as it is deemed unrepairable. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number (1151694820) to help our team pull up your information.
Have a great day.
^Camille
Hi quality fridge.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has everything we wanted and we now have ample space where we need.
I would recommend this to a friendLoved it til I didnt.......
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the fridge since Nov 2022. Amazing size, freezer, and water pircher. Worked well intil this past weekend less than 2 months after my 2 year warranty ended, the fridge stopped cooling. Awesome coincidence! I did all the hard resets, cleaned the coils in the back, nothing worked. Then it magically cycled through and cooled it back down to 34. Back to last night and today, the fridge has shot back up to 53 degrees, ruining a decent amount of food, and as of now, the freezer is no longer freezing as well. I want to love this prodict, and I hope a simple temprature sensor does the trick to fixing this issue. If it doesnt, ill probably lose all hope in best buy and samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexanderC,
We can feel your frustration with this fridge. We are here to help you.
We recommend checking the resources below for steps to take when the fridge and freezer is not cooling enough. Please watch the video and kindly click on the embedded words for more details.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148117438), and it will help our team pull up your information.
^Rodel
Samsung garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung bespoke products are terrible.every single appliance has had issues 2 months in from purchase . Refrigerator leaked from ice maker freezing . Dishwasher fell apart and everything bought at same time all have different warranty dates for some odd reason . Paint chips off they won’t cover under warranty I do not recommend these products to any one . Find a better source or company
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kenny,
We understand your disappointment with not having the best experience with your appliance. Let us help.
Here is a link for troubleshooting steps for your ice maker that is not working; kindly choose the one that matches and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149648786) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Good fridge but clean the pitcher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always check and clean the pitcher. I always see mold on the cover and the small container where you put the lemon
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel seeing mold on the cover and the container, Nico. Let us help.
We suggest checking page 49 of the user manual under "Note" for more information on when you should clean the water pitcher. Below is the link.
https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146894444) to help our team pull up your information when you message us.
Thank you.
-Angelica
You cant clean it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator based on the good reviews, but none mentioned the difficulties with cleaning and the poor design for removing the shelves. If you like to keep your refrigerator clean, avoid this model. The design is so bad that I had to use a YouTube video to figure out how to clean the lower shelf, which is attached to the filter system. The glass is locked by two pieces of plastic that cannot be detached without taking the whole shelf apart, and the doors do not open 90 degrees, making this process even more difficult. The plastic is so hard that you have to be careful not to break the locks, and the glass is very thin. You have to be patient and delicate with this poorly designed product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Neirth, we understand the importance of keeping your appliances clean and how challenging it is to remove the shelves. Allow us to help.
Please see pages 55 to 61 under the "Fridge shelves and cleaning" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf
Here is a link for tips and tricks for removing and cleaning your fridge shelves. Please click on every option available and watch the video included.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
You can also watch this video for additional details on cleaning your fridge.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147230780) to help our team pull up your information.
Have a great day.
^Camille
Freezer and ice maker broke within 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator end of December 2023 and last week our ice maker stopped working. I called samsung did all the trouble shooting they suggested and nothing worked. They scheduled my service repair and 2 days later my freezer stopped working and all my food was thawed out and spoiled. I called samsung back told them what was going on and still had me go through hoops and do troubleshooting steps. I was told they would not schedule a service repair for the freezer until the ice maker repair was completed. I am very disappointed with my experience with this samsung refrigerator. Im worried the refrigerator part will go out next before anything gets fixed. Im ready to take the refrigerator to my nearest best buy and return it and get a new and different refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DaisyD,
We would be happy to help you with your appliance. Please provide us with additional details regarding the refrigerator to receive further assistance.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146990843) to help our team pull up your information.
Have a great day,
-Ernest-
Door issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left door doesn’t close when I push it to close
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
We all know how crucial the door on your Samsung refrigerator is. Here are some practical tips for maintaining your door's peak performance.
When it comes to the doors of your refrigerator, there are several ways you can ensure that they are always functioning and looking their very best. These details will walk you through checking the gasket, the roller bars, and the proper food storage practices.
The refrigerator or freezer door will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
You may watch our youtube video about "How to level your Samsung refrigerator":
https://www.youtube.com/watch?v=56WIrCOKoiI
Care for your Samsung refrigerator doors:
https://www.youtube.com/watch?v=ZaguMbi4pzA
For additional reference, you may also check out this link about "Samsung refrigerator setup and installation":
https://www.samsung.com/us/support/answer/ANS00091402/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145394973, to help our team pull up your information.
Have a great day!
^Chrystel
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of space inside. The only bad thing is the ice maker doesn’t make enough ice. It only makes a couple of glasses of ice a day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Randy.
We are glad that you are loving the space inside this fridge, and we are here to help improve its ice maker's performance.
If the ice maker appears to not be making enough ice, low water pressure or a faulty water filter may be to blame. Please click on the links below for steps to be taken and also on the blue links that are related to what the ice maker is experiencing.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145734577) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Nice Looking. Terrible Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fridges are 2.5 year timebombs. Their compressor systems will leak and the entire fridge will stop cooling. DO NOT BUY. Their warranty system is a nightmare. If you do buy, KEEP YOU RECEIPT or Samsung will 1000% not honor any warranty. You have been warned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PaulG,
We want to know more about what transpires with the refrigerator and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Very dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice unit for the first two years, then at 2 years and 1 week the freezer died which requires almost $1500. to repair. So sad that the quality is not there for such an expensive fridge. will switch brands next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RalphH, we take your experiences with the fridge with utmost importance and would love to look into this right away.
Below is a link to help you with your freezer. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
I have also shared your warranty for more details
Warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=RF30BB620012AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147236504) to help our team pull up your information.
Have a great day.
^Camille
2 years old and already dead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years old. Already dead. Had to buy a new fridge. If you buy one get the 5 year plan. No plan= $1500 repair bill. You have been warned
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator that has not worked within two years of owning it. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you with setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147300972) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, modern design, functionality, practical
I would recommend this to a friendDoesn’t cool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cool past 48 degrees had to get a replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, LoganC.
Thank you for choosing Samsung for your fridge needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille