Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$2,697.00

Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,531 reviews
  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use was mostly plug and go you may need help setting up water lines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and delivery service from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scratches come on fast with the basic panels.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesus just buy the color panels. The basic silver just scratches so easily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For new it’s good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s good. This is a Samsung, so a more accurate review in 3 years. I do wish the shelves were a little different.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr. G

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mechanism to keep both doors closed (Left Side Door) not very efficient. Some time leaves a gap between both doors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints, best quality out there, perfect amount of space for a family.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and elegant. Blends with the modular kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal and best service good customer service Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and delivery! I like that you can change out the glass

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buyer of samsung bespoke and the product did not disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a big family this is the frig for you! Lots of space.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good refrigerator!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator however the door on the left dosnt work correctly and cool air escapes through that gap in the door unless you close the left door before the right putting the flap over-it’s suppose to fold over itself but it dosnt-not sure why this is an issue-I’ll looked at it and tried to move the door but with no avail.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      GailS, we want you to have the best experience with your refrigerator. Let us help you out.

      If the fridge's door does not close easily, it may impact its cooling performance and eventually create frost.

      Here is a link for tips and tricks to help you with your fridge door not closing properly. Please click on the embedded word.

      Refrigerator or freezer doors will not close
      https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product and state of the art delivery. I strongly recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Atrocious customer service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely shocking customer service. This came without the glass panels and despite being told they were on their way on 2 separate occasions and taking 2 days off work for the scheduled delivery none of the panels have arrived. I have contacted the customer support number on 4 separate occasions and 1 visit to the shop but still have not received a satisfactory answer to when the panels will arrive. This refrigerator should not have been delivered with parts missing. We were not told this would be the case and will now be looking to return the refrigerator as we have no likelihood of the complete product being delivered.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this, don't hesitate to get in touch with our
      BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question about the missing panel.
      Please ensure that the panels are included in the purchase as we see it is a panel-ready fridge, and you would need to select the panels for it.

      Have a great day.

      ^Charles Samsung

  • Rated 5 out of 5 stars

    Great Fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade to the kitchen. Fit right where we wanted and love this style.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just based on price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, have yet to see it in action. Should be shipped to the house soon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how the fridge looks, very slik and not as bulky. Delivery was prompt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a well thought out fridge for space and usability

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Strange noise

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a weird humming noise that I’m not sure if it’s normal or not. But other than that works great.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi NatBee,

      We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator noise concerns, you may click the below link for a better understanding of the operational noise.

      Understand the noises coming from your refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      You may provide this reference number (1144939559) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Ms.rink

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good i love my refrigerator i have to still get panels

    I would recommend this to a friend