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Customer Ratings & Reviews

$2,697.00

Customer reviews

Rating 4.7 out of 5 stars with 1531 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,531 reviews
  • Rated 1 out of 5 stars

    Owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this as a new refrigerator and it never cooled down. This item never cooled below 43 degrees, very poor qaulity.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that having the right temperature in your refrigerator can keep our food fresh and safe, LanceD.

      You can check the model's user manual link below on page 33 for the troubleshooting guide.
      https://downloadcenter.samsung.com/content/UM/202211/20221130164158228/FDR_RF8000B_SG_DA68-04540A-00_EN_MES_CFR.pdf

      Also, I have provided a link below that can help with the Samsung refrigerator temperature issue.
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/

      If you have inquiries and need further assistance in the future, please feel free to contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145204884, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Capacity, Design, Ice production

    Rated 5 out of 5 stars

    Love Our New Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with our Samsung Bespoke. We chose the White Glass and it looks better than we imagined it would in our kitchen. We love the beverage center, the auto-fill water pitcher is a great feature, we add fresh berries, cucumber and lemon to infuse our water. It's very spacious. We also love the size of the freezer and the 2 different types of ice options. Overall this is the best purchase we have made for our new home thus far. Highly recommend this model.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t believe in gift cards they won’t give them t

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got my hundred dollar $150 gift card very upsetting. Don’t quite understand why they’re giving me the runaround between corporate and my local Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your disappointment regarding the gift card you didn't receive.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the gift card. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It brakes down too fast……………………………….,,…………………………..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Home

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to cancel this order because the delivery company that best buy use is vary bad.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello PaulW,

      Thank you for choosing Samsung for your washer needs. We are saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Pls don’t use the geek squad …

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy team was great !! But the geek squad ruined our purchase & our happiness

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.

      To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      Reference Ticket number: 1144683729

      -Trisha- Samsung

  • Pros mentioned:
    Beverage center, Design

    Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product i like the look of it, and the storage, its amazing on how much room it has, and the fact that it has a secret door that has a self filling pitcher and a storage for can drinks

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center, Design, Ice production

    Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the modern and sleek design. The beverage center - with auto refill ensures you have cold water each time. The dual ice maker is also very nice to have. We are very happy with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best refrigerator I have ever bought. Very big inside and has lots of room. Water is great and the ice has two different sizes which is a great feature. The best part is the water pitcher that fills up automatically after use.

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center, Capacity

    Rated 5 out of 5 stars

    Samsung A Cut Above!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has been looking at this Samsung Refrigerator for a few months and finally they have started hitting the local merchants. We looked over several and Best Buy was the outright winner for price, delivery, setup and removal. This Samsung refrigerator at 30 cubes is big enough for what this family needs. Along with the filtered water, ice dispenser, large freezer and crisper bins both my wife and I are very pleased with our purchase of this Samsung refrigerator through Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exchanged this refrigerator for a Fridgedare. Just received it 2 days ago, so everything seems fine so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned Unued

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was never able to ise the refrigerator due to incompetent customer service and delivery representatives. Product was returned unused after sitting in my LIVING ROOM for nearly 2 weeks. 1 Star rated due to inability to.properly rate the actual product.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. This is not the experience we expect from our customers. We’re saddened that you no longer have the product, but we hope to work with you again in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      —Vannesa Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hector

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refigrator so far, i will repost in a year from now.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice production

    Rated 5 out of 5 stars

    Good stuff

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 5 days in with this fridge and we love it. I will update this post after a month to let those looking to buy this model know if we are still in love. More space and great amounts of ice are the reasons we are loving this beast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bravo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect as expected. the product was excellent. I will love to recomende it to my friends and family. infact, they have already made out their order. god bless best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase we've made.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product for the price. We needed a bigger fridge and this was the perfect one. It works better than our previous one and the best thing is that it saves energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice clean look in kitchen.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with the size of this refrigerator. We really like the two different trays for ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung BeSpoke

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is great! Once I downloaded the app I found features I didn’t know existed. It has made the fridge features even better. The size is excellent for a family. I have no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center, Design

    Rated 5 out of 5 stars

    Samsung Frig - A winner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator.. sleek and functional. The whole family likes the beverage center! Two sizes of ice cubes was another family hit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart things!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Household!! Love the spaceeeee! And how cold it keeps food & drinks!!

    I would recommend this to a friend