Customer Ratings & Reviews
- Model:
- RF30BB6600AP/AA
- SKU:
- 10886074
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
to a friend
Cool fridge (pun intended)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far very happy with the Bespoke (even if the name is weird) - replaced a 15 yr old Samsung that fought the good fight getting abused by a houseful of teenagers - figured if that one held up to the trauma we inflicted on it, another Samsung is worth a shot.
I would recommend this to a friendUnexpected purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am VERY pleased with our recent purchase. The delivery team was very respectful of our home. I would definitely deal with them again.
I would recommend this to a friendBest Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was love at first sight. My daughter choose and it was the best decision ever,
I would recommend this to a friend5 stars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Came a little dented but best but reps made it right. Very happy with product quality and customer service!
I would recommend this to a friendGreat fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge has unique design with a beverage center. The only issues was with delivery, however the store was very accommodating.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Rajpa,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Loving it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving how much space it has and the drink area this is the best first fridge for a first home you could get
I would recommend this to a friendwow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far,,, just amazing, we were looking for something comfortable and this item just pass everything we need.
I would recommend this to a friendVery large and a big disappointment.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a French door fridge, but this was a big disappointment. It was really deep, meaning a lot of stuff gets lost on the bag. The interior of the door storage was really shallow and could not fit as much as my side by side. Food in the freezer got frost/ ice on the outside of the containers within a day or two, and things in the fridge got frozen (lettuce, for example). Ultimately we returned it.
No, I would not recommend this to a friendBut then on sale you’ll love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the two ice type options and that the panels can be changed to different option
I would recommend this to a friendGreat fridge, HORRIBLE BEST BUY customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE our fridge but the installation process has been a complete nightmare- we will absolutely never shop with Best Buy again due to the lack of customer service we have received. We ordered installation services through BEST BUY which we didn’t realize would be completed by a 3rd party company. The 3rd party company broke our emergency water shut off valve and promised Best Buy would take care of it. Best Buy submitted a claim to Sedgewick who is stating since it was a 3rd party company they will need to take care of it. I didn’t contract with the 3rd party company- I trusted Best Buy, apparently a big mistake. Now I’m stuck with a $900 plumber bill for the damage that was caused to my home.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you went through with your refrigerator's installation experience. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or take you to your local store to assist in getting a claim on their third-party installer.
Have a great day.
-John
My refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best decision I made. Well worth the money. Diffently get your money's worth.
I would recommend this to a friendWorst samsung refrigerator Do research before majo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst samsung product ever made Unfortunately, we read the reviews after purchasing.After we started having problems, the freezer shuts down.The light doesn't work on random Days and the automatic water seller doesn't work constantly. It gets incredibly hot so we added a fan and still. The refrigerator shuts running ruining hundreds of dollars of fpossibly 3 times a year. We've contact Samsung best. Buy is even written to CEO. And have sent many emails.Nothing works.Be careful if you buying this product odds R you will get stuck with decoration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jon,
We know how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your freezer that is not working, kindly watch the video and click the embedded words.
Refrigerator, Freezer, or FlexZone is not cooling enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
For the light of your refrigerator that doesn't work, please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147321980) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Great Product, terrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service from bestbuy reps, Fridge came damged and they refuse to help replace and also it came missing parts and does not want to give me my missing parts. Great fridge but buy from somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall purchasing experience can be frustrating.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the refrigerator and its missing parts. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Freezer stopped working in 4 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a big, nice refrigerator. It would be great if it worked. On top of having to wait a month and a half for best buy to deliver it, we had it from February to June and the freezer has stopped working. At first it just slowed ice production for a week or so, then stopped making ice all together. Now its barely a cooler. We didn’t buy the Best Buy product protection scam/plan, so we’re waiting a week for Samsung to send someone out. Everything is a gamble because nothing is made to quality anymore. Good luck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Codypuckett, we understand your disappointment if your fridge is not working. Allow us to help.
While waiting for a service technician, check this guide for assistance on your freezer not working and the ice maker not making ice. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance with the update of the service technician, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147225936) to help our team pull up your information.
Have a great day.
^Camille
Good purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy access to the beverage area with enough space to stores.
I would recommend this to a friendbad,look online at issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst fridge we have ever owned.I notice most great reviews are from newer owners.It pretty,sleek,you can change colors all great as long as you dont want it to seal correctly,keep a constant temp throughout,make ice correctly,and not have cheap plastic door stops break off after just 3 months.The freezer door hasnt sealed correctly from day one.We bought the extra warranty so will see how this goes.Owned for less then 2 years I would never buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelK, we understand the importance of a reliable fridge. Allow us to help.
Below is a guide to help you if your freezer door is not closing correctly. Please click on the embedded word.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150379917) to help our team pull up your information.
Have a great day.
^Camille
Junk refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend this refrigerator to any customer i bought the refrigerator 30 days ago, the doors not line up, the water not coming out, when i call best buy technical support i didn't get any help, they want me to pay $150 for someone to come out for troubleshooting, the lady in phone she lies to me, she said it's not longer in warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamirE, we want you to have a working fridge. Allow us to help.
Below is a link to help you diagnose why water is not dispensed. Please click on the embedded word and watch the video included.
Water dispenser issue
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
Please see page 28 under "STEP 4 Leveling the refrigerator," pages 30 to 32 under "STEP 6 Connect the water dispenser line (applicable models only)," and page 37 under the "Turning on or off the AutoFill Pitcher " section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146693409) to help our team pull up your information.
Have a great day.
^Camille
Sadly, mine failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this refrigerator so much - the color choices (NOT stainless steel!), beverage center and fact that there were no handles. Unfortunately mine stopped working in less than 3 weeks. I decided to replace it with a more reliable brand. Samsung makes great phones, but i wont buy another appliance from them. I'm truly sad about this as I loved the refrigerator conceptually. Maybe i just got a lemon, but I dont want to risk having another one fail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, LauraL.
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Ice machine slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes days for the ice to fill up. Received it on Tuesday. It’s Thurs night and the ice cube trays aren’t even half full. Kind of ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with how the ice maker performs, JenH. Let us help.
Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, leveling the refrigerator, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
We have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146821385) to help our team pull up your information when you message us.
Thank you.
-Angelica
Do not purchase Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have listened to the bad reviews about purchasing from Samsung. I purchased this fridge from a competitor and the fridge wasn’t properly packaged. One shelf fell during transport because it wasn’t secured and shattered another. Samsung said they would take responsibility after several hours on calls with customer service and still not resolved. Now I have a fridge with broken shelf and shards of glass.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want our customers to have. To better assist you with this, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel