Customer Ratings & Reviews

This is our second French-door refrigerator, and we much prefer this style over side-by-side models because of the superior usable space. After our 3-year-old GE failed due to a water line issue with no parts available, Best Buy replaced it with a brand of our choice, and we selected Samsung. Switching from a side-by-side to French-door changed how we used water and ice features. Door-mounted ice systems take away interior space, and interior water dispensers make filling pitchers difficult. Samsung’s Beverage Center solves this by providing easy through-the-door access, a ledge that can fill a gallon pitcher, and an auto-fill infusion container for flavored water. Some layout differences going from GE to Samsung took getting used to: Samsung’s thicker doors mean less door storage; the four equal-size drawers changed how we store leftovers; and the fridge doors open slightly less wide. None of these were dealbreakers. We prefer the Samsung overall—especially the Beverage Center—but the ice maker is slow. It produces two ice types, which we enjoy, but it took the whole weekend before three people could use ice without emptying the bin, and it requires manually pulling ice forward. However, Samsung’s ice system has great additions like a full shield to prevent ice spills, a sliding door over the ice tray to reduce clumping, and an included scoop. We haven’t yet used the Bespoke panels, though swapping them looks simple and the panels are affordable. Replacement filters purchased through Samsung are also reasonably priced. Although we were initially hesitant about Korean brands due to perceived reliability issues, we learned Samsung reuses core components across models, improving parts availability and lowering repair costs. Since appliances rarely last more than 10 years today, I have adopted the philosophy of buying a 5-year warranty and saving for the next repair or replacement cycle.

After 1 month we have to call service. A piece on the door at the hinge has already broken. Now the doors are not aligned. Hoping for the best.

Samsung Refrigerator: 5 Stars However, initial delivery and Install team from Best Buy’s Compton Warehouse: 3 Stars. Suggestion: Best Buy should ensure that the Refrigerator Doors are fully assembled correctly prior to shipment to the customer. Our French door Refrigerator was delivered with lopsided doors and hence the Mullian Flipper would not slide into the correct position necessary in order to Seal the doors.

I don't recommend this refrigerator to any customer i bought the refrigerator 30 days ago, the doors not line up, the water not coming out, when i call best buy technical support i didn't get any help, they want me to pay $150 for someone to come out for troubleshooting, the lady in phone she lies to me, she said it's not longer in warranty.