Customer Ratings & Reviews

The good and Bad… the Fridge is good, we did have an issue with the ice maker not producing much ice but was resolved with a visit from repairman. The Bad… Delivery was awful, delivery man damaged walls and wood trim, Best Buy has been absolutely Useless and NO Help resolving. they tell say to file claim with a third party “insurance” carrier… 30 days and still nothing, pictures and estimates have been sent in three different times. Called Beat Buy to see about getting a manager to make a call, waited 10 minutes for the call to be answered then after speaking with a representative and holding for another 30 minutes the call was disconnected. Im ready to return the fridge, cancel total tech $150/yr membership and write Beat Buy off for good

November 24, 2024 today. Delivery no show first day I took off work. Told delivery truck broke down. Second delivery day - they would not install waterline stating corrosion and water not working - Stated I needed a plumber. No corrosion and water worked fine that visit . See attached photos. They left without performing work. Third day - how many days do I have to miss work. I ran water prior to them coming again to see if clean. It was good. Told they will not connect fridge to copper water line. Shut off valve 5-6 feet away from fridge under kitchen sink. Window for visits - no choice - whole day. Would not accommodate me. Missed two weekdays of work and Saturday. They were informed of copper water pipe and no turn off valve directly behind fridge at the beginning and during many conversations. I hope to God this fridge works. Do not expect Bestbuy to help or to be straight - you will be transferred from person to person with no help. For my inconvenience - They offered enough to cover less than 10 minutes of my normal earnings. Going to redo kitchen and will not use them. They know what they are doing. They balance it out and do not care. I do not see my first review posted.

Horrible experience, ordered an expensive fridge and they bring me out one that has a cut in the box, get home and several drawers were broken these drawers were very expensive. I live really far away about 1 hour and could not get help from customer service. I was promised a $400 refund and they never gave it to me. Horrible service. Will never buy an appliance from them again. They even sent one guy outside to load the fridge. No wonder it was broken

Absolutely shocking customer service. This came without the glass panels and despite being told they were on their way on 2 separate occasions and taking 2 days off work for the scheduled delivery none of the panels have arrived. I have contacted the customer support number on 4 separate occasions and 1 visit to the shop but still have not received a satisfactory answer to when the panels will arrive. This refrigerator should not have been delivered with parts missing. We were not told this would be the case and will now be looking to return the refrigerator as we have no likelihood of the complete product being delivered.

Dropped off appliance and left stating they would be back to install. Never came back. Geek Squad never returned phone calls to reschedule despite numerous promises. TERRIBLE SERVICE. Do NOT recommend.

Not buying samsung any more, this fridge didn’t even last for 2 years and stopped working. Samsung customer service very poor quality .

LOVE our fridge but the installation process has been a complete nightmare- we will absolutely never shop with Best Buy again due to the lack of customer service we have received. We ordered installation services through BEST BUY which we didn’t realize would be completed by a 3rd party company. The 3rd party company broke our emergency water shut off valve and promised Best Buy would take care of it. Best Buy submitted a claim to Sedgewick who is stating since it was a 3rd party company they will need to take care of it. I didn’t contract with the 3rd party company- I trusted Best Buy, apparently a big mistake. Now I’m stuck with a $900 plumber bill for the damage that was caused to my home.