Customer Ratings & Reviews

Hi, I like the style but unfortunately has some issues. 1.The frige isn’t able of keeping the fruits and veggies cold. 2. The ice machine took more than 16 hours to produce ice. I will update if possible. The tech from best buy suggested to get another brand or model.

I wanted to love this fridge. I do like the size and white glass panels, LOVED the "idea" that I would always have a cold pitcher of water waiting inside and two trays of ice...... I have been having issues for a couple months with the auto pitcher not filling (except for 2-3 ounces of water) I attempted all the troubleshooting items including checking water line and pressure, trying to look for condensation, etc. At the same time our ice maker slowed ice making to a crawl. MAYBE 6 cubes a day - If at all. I the did the troubleshooting including the reset on the ice maker (which is tough to find and get to!) (I did not get an extended service plan through BB) So this is Samsung Warranty only. I finally took the time to make a service request and the first service company contacted me and then promptly cancelled the appointment that I did not know I even had stating they had scheduling conflict. Then Samsung contacted me the next day to tell me another company would contact me. The second repair company contacted me to make an appointment more than a week out (we are now at @2 WEEKS for repair). Yesterday Morning I noticed the fridge and contents seemed very warm. I kept changing the temp on wall but it seemed to show the set temp only. I then unplugged and plugged it back in and the current temp now displays of 59 degrees. It seemed to want to cool but hours later was back at 59 degrees. I unplugged and plugged again and same thing. I have asked Samsung repeatedly what I do without a working fridge for another week (which is unacceptable!) I had been loosing meat and milk quickly and maybe it was warmer all along and I hadn't noticed. The "Actual" temp didn't display until I unplugged and plugged it back in. I am now on the phone again with Samsung and they have tried to call the authorized repair center I am assigned to and can't get through to them with 3 total phone attempts. I am kindly asking for someone to take responsibility for the $2000 non cooling , non working fridge currently in my kitchen. Please help me. Please. I have my family in town (guests in my home and I have to do all my shopping again now to feed them) I have lost my food. ** update. Repair tech is supposed to come today. I am concerned that my issues will return later and I will be out of warranty. I will try to update my review. I will not have confidence in Samsung Fridge again.

This unit was relaced because the freezer door was uneven and there was no way to remedy the problem. This fault caused icing on the plastic above the ice collection baskets and also on the drawer slides. Now, the replacement is being replaced because it has a deep crease in the frame base below the freezer that keeps the seal from stopping moist aid entering the unit. This cause icing again, as well as icing on the fan forcing air from the freezer into the refrigerator portion. Consequently, temperatures in the refrigerator portion vary enough to jeopardize the safety of food stored there.

My fridge was delivered and installed.... Delivery folks made sure the water line was hooked up and went on their way. Woke up the next morning and my refrigerator was 62° inside. No ice, no cold, no nothing.... The food that I had in there is ruined.... We called Tech Support at 4 AM and she scheduled an appointment for 4 days away..... later on I received a phone call from Best Buy support and they really have no answers for me regarding any kind of trouble shooting. They scheduled an appointment for a serviceman to come out in eight days..... What am I supposed to do without a refrigerator for over a week?? We typically have very good luck with Best Buy, and we buy a lot of things from them. But i'm really, really upset and disappointed in the service that i'm getting right now regarding getting my refrigerator up and running... Is it just me or has anybody else had issues like this?

If I could put a zero I would. Fridge Delivered broken. Temp never went lower than 60 degrees. Was told by delivery guys not to touch fridge controls for 24 hours and temp set to cool down to about 30 degrees. Hundreds of dollars of food spoiled. Best Buy Did not send new fridge till the next week. Spent so much money having to eat out at restaurants because there was no where to store even coffe creamer with the new fridge internal temp at 60 degrees!

Never had a French door fridge, but this was a big disappointment. It was really deep, meaning a lot of stuff gets lost on the bag. The interior of the door storage was really shallow and could not fit as much as my side by side. Food in the freezer got frost/ ice on the outside of the containers within a day or two, and things in the fridge got frozen (lettuce, for example). Ultimately we returned it.