Customer Ratings & Reviews
- Model:
- RF30BB660012/AA
- SKU:
- 6493529
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the beverage center, ample space, and dual ice maker features of the BESPOKE refrigerator. Many appreciate its sleek design and large capacity, finding it quiet and efficient in maintaining proper food temperatures. However, some users note challenges with fingerprint smudging on the stainless steel finish and the lack of traditional door handles. A few also mention minor issues with the water filter and door closure mechanisms.
This summary was generated by AI based on customer reviews.
Avoid
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor died two years after purchase. The cost to repair is more than half what it costs to buy a new fridge. Service technician stated this is a common problem with all new Samsung and LG refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a working fridge. We want to speak to you directly to provide support and explore options that can help with your fridge's compressor and assist you in providing feedback on the service technician who advised you that this is a common issue with your Samsung fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150324212) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Beverage center
Lovin' my new fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the beverage center. It's the perfect size for my family
I would recommend this to a friend Great Fridge!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge, highly recommended, quality and good price
I would recommend this to a friendDO NOT BUY, compressor issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to spent $600 on labor in early 2025 for a new compressor (in warranty), and now August 2025, the compressor fails again....google bespoke samsung fridge compressor failure
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kevin, we understand the importance of a working fridge. We want to speak to you directly to provide support and explore options that can help with your fridge's compressor.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150407206) to help our team pull up your information.
Have a great day.
^Camille
Bespoke fridge
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not buying samsung any more, this fridge didn’t even last for 2 years and stopped working. Samsung customer service very poor quality .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are saddened by the condition of your refrigerator, HichamF. We would like more information about what's going on with it so that we can offer the assistance you need and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147705103, to help our team pull up your information when you message us.
Have a great day.
-John
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the space and ease of use. Wish the freezer door was a bit more difficult for my toddler to pull open.
I would recommend this to a friendHaven’t received it yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would love to review this item but haven’t received it yet.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you sharing your review. To better assist you regarding the delivery updates, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Bad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After ordering this product and having the order delayed nultiple times i expereince the most horrible customer service wxperience of my life. Every time i attempted to call the local store, my called was rerouted to various call centers. Sometimes the line quality qmeas bad, sonetimes i had difficulty underatanding the accent of the person. I never receive satisfaction, and my blood pressure was raised to 160/120. I should sue you for assault. I will never attempt to buy anything from Best Buy. I cancelled the order and was able to find my refigerator elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesO,
Thank you very much for your observation of our retailer. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
- Pros mentioned:Capacity
Good one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the style of this refrigerator with beverage center. Big enough.
I would recommend this to a friend ergonomic nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ergonomic nightmare, wish I could return it. The pitcher is a waste of space, the spacing between shelves on the door is so irregular any tall condiment bottles only fit on one of the 4 shelves. The extremely wide unsupported shelf at the top of the fridge sags with 2 cartons of eggs on it, the freezer drawer rollers feel cheap and are not soft close and well all the drawers feel extremely cheap. Super unhappy with it. For the price I expected quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Garry P,
We appreciate you sharing your honest feedback about this Samsung refrigerator. Allow us to help you.
Please see the link below for some tips to organize your Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147502591, which will help our team pull up your information.
^Rainly
Chris P
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd fridge delivered after they delivered defected non working fridges. And last one has a dent on the side. Never been compensated as promised! Rude customer service representative Chris P
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Leaking Doors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Builds heavy condensation on and under upper shelf due to air leak between french doors
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for getting in touch. We are saddened that your fridge builds heavy condensation. I understand that this experience is not ideal.
When condensation, moisture, or mold forms between the refrigerator doors or on top of the freezer door, this is caused by high humidity, energy saving by the refrigerator, or incorrect usage.
To help you with this, I am providing these links below to guide you on the issue.
Kindly click this link for some Troubleshooting steps to help you with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
Care for your Samsung refrigerator doors:
https://www.youtube.com/watch?v=ZaguMbi4pzA
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144799869
Thank you for choosing Samsung. Have a great day!
^Chrystel
What a shaft!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice production is horrible! And I’ve come to learn that this is typical for the Samsung product. A ridiculous waste of money! I regret making this purchase and feel the product was grossly misrepresented! Extremely disappointed in Best Buy for making the recommendation. And, I will share this experience with my family, friends and neighbors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnD, we want to ensure you always have ice to enjoy refreshing drinks to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146113871) to help our team pull up your information.
Have a great day.
^Camille
Very bad home delivery experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT HAVE NOTHING HOME DELIVERED FROM BEST BUY. The delivery people damaged my floor, took a picture from the top of the damage and said that the claim was done. I called a week after to find out that the claim didn’t match the damage. Since then I have called Best Buy customer service every week without any results. The customer service is horrible and not helpful, I asked to talked to the supervisor and they hung up the call. Called again and they said that someone would contact me back. Not waiting anymore. Very bad experience with Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Delayed product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus far, I can make no actual product review. Why? Because the refrigerator I ordered on December 30th 2023 was rescheduled TWICE due to 'delays,' and has now been delayed a THIRD time. I'm so disappointed with the entire experience and am planning on canceling my order if I am not in receipt of the refrigerator by the beginning of March.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about your overall experience with the refrigerator delivery.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the delivery of the unit. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung Refrigerator
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice and functions as needed except the freezer stopped working/cooling after 2 years of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration of dealing with a refrigerator that stopped cooling, Jordan. Let us help.
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator temperature is warm. Turn to page 64.
https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147466847) to help our team pull up your information when you message us.
Thank you.
-Angelica
.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t impressed with this refrigerator. Didn’t have enough space and left a lot of fingerprints on it I was constantly cleaning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, JuliM.
Let us help you maximize the fridge space and keep it as spotless as possible.
We know that your fridge plays a critical role in your family's diet. Please use the tips at this link to organize your fridge and keep your food fresh.
https://www.samsung.com/us/support/answer/ANS00084845/
You may also visit this link to learn more details on how to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
When cleaning a stainless steel fridge, please make sure to use stainless steel cleaner and a cloth, and do not use non-abrasive cleaning products. You may watch the videos below for further details.
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator:
https://www.youtube.com/watch?v=vWp2bnE3uhQ
How to properly deep clean the inside of your Samsung refrigerator:
https://www.youtube.com/watch?v=Zd0-HIDDrM0
Please visit the link below for more cleaning recommendations.
https://www.samsung.com/us/support/answer/ANS00063107/
Pages 60–63 of the user manual also have more details on how to clean your fridge.
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145749832) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
No fill, auto fill
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it just three weeks and the auto pitcher fill is already broke. Seriously, just three weeks!
No, I would not recommend this to a friendOver a month to deliver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over a month ago I purchase this Item made a half of the payment and still has not been delivered, today 3/21/25 I recieve another call to rescquedule.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase. At the same time, follow up on your fridge's delivery.
Have a great day.
-John
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We will be happy to review the refrigerator when we receive it. The delivery date was January 5 and was pushed back until February.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on your fridge's delivery.
Have a great day.
-John