Customer Ratings & Reviews
- Model:
- RF30BB660012/AA
- SKU:
- 6493529
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center's beverage center, capacity, and sleek design. Many users find the overall performance and ice production to be excellent, and the size and quiet operation are also well-received. However, some customers have noted that the fingerprint resistance could be improved, and there have been a few concerns about temperature control, color, and door alignment.
This summary was generated by AI based on customer reviews.
Ice despenser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ice maker is not working properly. Beautiful refrigerator but not happy because of this issue.
I would recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment in dealing with an ice maker not working correctly, CosmeL. Let us help.
Here are the resources to help with the ice maker that is not functioning correctly. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You may also watch the full video of the second link.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147463989) to help our team pull up your information when you message us.
Thank you.
-Angelica
Product is fine but wrong one ordered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is fine but the sales associate ordered the wrong one. I had to either purchase panels for an additional $400 or go through the hassle of swapping out another refrigerator. Not much of an option for something that wasn’t my fault.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Too mad to be mad!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy can sit down somewhere!! They delivered three dented refrigerators to my house and promised me a $200 gift card weeks ago if I accepted the last fridge they delivered to my home. I have yet to see it. Buyer beware!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Our goal is to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for our better assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience and address any other concerns you may have.
Have a great day.
-John
Decent Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have better quality shelving. Some shelves felt unstable and easily breakable.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bryan,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Charles
Samsung Bespoke fridge has been great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the appliance!! Very spacious inside of the fridge. The food has also stayed fresh longer because of the consistent temperature.
I would recommend this to a friendFreezer stopped working twice in 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this fridge a little over a year ago. A month into it the freezer stopped working. After a few days they sent someone out to fix it. About a year after that it stopped working again. Thankfully I had purchased a 5 year warrenty. Its been abour 3 weeks without having a freezer and they were not able to fix the issue so i have to go through the warrenty to find a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Emin, we understand the frustration if your fridge was not fixed after a service technician visit and you are now in the process of filing a warranty and finding a replacement. We want to speak to you directly to provide an update on your replacement and explore other options to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150502144) to help our team pull up your information.
Have a great day.
^Camille
Love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a very nice fridge I like how you can customize it with different colors
I would recommend this to a friend- Pros mentioned:Ice production
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. It holds so much more and not really use anymore room in the kitchen. The two kinds of ice is great.
I would recommend this to a friend Appliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The in store help was amazing very understanding and helpful
I would recommend this to a friend- Pros mentioned:Capacity
Big and Cold.. Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is so big and nice. I love the 2 options of ice. I also love that I can change the color of the doors to add character.
I would recommend this to a friend - Pros mentioned:Capacity
Plenty of room for all your needs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of room & the design is exactly what we were looking for. Plus 2 different kinds of ice works great in our home.
I would recommend this to a friend New Fridge not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good fridge but the ice maker is a little slow
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of mistakes made, wrong fridge delivered careless handling of the fridge during installation.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall delivery and installation experience can be frustrating.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the correct refrigerator. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Delivery sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is nice but delivery was TERRIBLE!!! It took them 3 tries to actually get it delivered. I told them about my street being narrow and no parking and still they had an issue.
I would recommend this to a friend- Pros mentioned:Overall performance
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. No complaints yet. Delivery was messed up by Best Buy but nothing wrong with product.
I would recommend this to a friend Nice work and product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys came foe delivery was nice and professional
I would recommend this to a friendIs a good refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The function is good the ice come slower than other
I would recommend this to a friend- Pros mentioned:Overall performance
Shelves
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works great. Only thing taller items need to be relocate to one part of the fridge.
I would recommend this to a friend - Pros mentioned:Overall performance
refer review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent so far. had problems with sales personnel but delivery and use of refrigerator is good
I would recommend this to a friend Hit and Run
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped off appliance and left stating they would be back to install. Never came back. Geek Squad never returned phone calls to reschedule despite numerous promises. TERRIBLE SERVICE. Do NOT recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment with your overall experience with the service.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better with the unit installation. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica