Customer Ratings & Reviews
- Model:
- RF30BB660012/AA
- SKU:
- 6493529
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center's beverage center, capacity, and sleek design. Many users find the overall performance and ice production to be excellent, and the size and quiet operation are also well-received. However, some customers have noted that the fingerprint resistance could be improved, and there have been a few concerns about temperature control, color, and door alignment.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
Sleek
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the water station and two types of ice. The clean outside look and large capacity.
I would recommend this to a friend - Cons mentioned:Fingerprint resistance
Sealing Bar on Left Door Does NOT Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look and functionality of the fridge. It is not fingerprint resistant. Due to it's depth I had to remove my house's front doors in order to get it into the house. You cannot remove the fridge doors. The biggest issue is the sealing bar on the left door. When closing the left door the bar does not engage it's track and as a result does not close leaving a gap that allows cold air t oescape the fridge. If you do not catch this bar not working and close it manually your fridge will run constantly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Rick!
Allow us to help with your fridge door.
If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket, the roller bars, and how you should store your food.
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Please refer to pages 22–26 of the user manual to learn how to remove the door and adjust it:
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145286162) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Pros mentioned:Design
BEST IN CLASS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USEFUL LAYOUT,PLENTY OF STORAGE SPACE, EVERYTHING WELL THOUGHT-OUT THE WIFE LOVES IT.
I would recommend this to a friend - Pros mentioned:Design
New kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice added piece to our kitchen remodel, matches our stainless appliances
I would recommend this to a friend - Pros mentioned:Beverage center
Lovin' my new fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the beverage center. It's the perfect size for my family
I would recommend this to a friend Great Fridge!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge, highly recommended, quality and good price
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the space and ease of use. Wish the freezer door was a bit more difficult for my toddler to pull open.
I would recommend this to a friendBespoke fridge
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not buying samsung any more, this fridge didn’t even last for 2 years and stopped working. Samsung customer service very poor quality .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are saddened by the condition of your refrigerator, HichamF. We would like more information about what's going on with it so that we can offer the assistance you need and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147705103, to help our team pull up your information when you message us.
Have a great day.
-John
Haven’t received it yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would love to review this item but haven’t received it yet.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you sharing your review. To better assist you regarding the delivery updates, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Avoid
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor died two years after purchase. The cost to repair is more than half what it costs to buy a new fridge. Service technician stated this is a common problem with all new Samsung and LG refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a working fridge. We want to speak to you directly to provide support and explore options that can help with your fridge's compressor and assist you in providing feedback on the service technician who advised you that this is a common issue with your Samsung fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150324212) to help our team pull up your information.
Have a great day.
^Camille
2 1/5 Year Lifespan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Typical Samsung junk. Within 3 years the icemaker has gone out, the autofill pitcher doesn't auto-fill, and the freezer does not freeze. Terrible, save your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Billy, we understand the importance of a working fridge. Allow us to help.
Below is a guide to help you troubleshoot if the ice maker stops working. Please click on the embedded word and watch the video included.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Here is a guide to help you if your auto-fill pitcher is not working. Please click on the embedded word.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
We recommend checking this link if your freezer is not freezing. Please choose, "Refrigerator or freezer is not cooling at all." Kindly click on the embedded word and watch the included video.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150742840) to help our team pull up your information.
Have a great day.
^Camille
Bad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After ordering this product and having the order delayed nultiple times i expereince the most horrible customer service wxperience of my life. Every time i attempted to call the local store, my called was rerouted to various call centers. Sometimes the line quality qmeas bad, sonetimes i had difficulty underatanding the accent of the person. I never receive satisfaction, and my blood pressure was raised to 160/120. I should sue you for assault. I will never attempt to buy anything from Best Buy. I cancelled the order and was able to find my refigerator elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesO,
Thank you very much for your observation of our retailer. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
DO NOT BUY, compressor issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to spent $600 on labor in early 2025 for a new compressor (in warranty), and now August 2025, the compressor fails again....google bespoke samsung fridge compressor failure
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kevin, we understand the importance of a working fridge. We want to speak to you directly to provide support and explore options that can help with your fridge's compressor.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150407206) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Capacity
Good one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the style of this refrigerator with beverage center. Big enough.
I would recommend this to a friend ergonomic nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ergonomic nightmare, wish I could return it. The pitcher is a waste of space, the spacing between shelves on the door is so irregular any tall condiment bottles only fit on one of the 4 shelves. The extremely wide unsupported shelf at the top of the fridge sags with 2 cartons of eggs on it, the freezer drawer rollers feel cheap and are not soft close and well all the drawers feel extremely cheap. Super unhappy with it. For the price I expected quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Garry P,
We appreciate you sharing your honest feedback about this Samsung refrigerator. Allow us to help you.
Please see the link below for some tips to organize your Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147502591, which will help our team pull up your information.
^Rainly
Leaking Doors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Builds heavy condensation on and under upper shelf due to air leak between french doors
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for getting in touch. We are saddened that your fridge builds heavy condensation. I understand that this experience is not ideal.
When condensation, moisture, or mold forms between the refrigerator doors or on top of the freezer door, this is caused by high humidity, energy saving by the refrigerator, or incorrect usage.
To help you with this, I am providing these links below to guide you on the issue.
Kindly click this link for some Troubleshooting steps to help you with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
Care for your Samsung refrigerator doors:
https://www.youtube.com/watch?v=ZaguMbi4pzA
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144799869
Thank you for choosing Samsung. Have a great day!
^Chrystel
What a shaft!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice production is horrible! And I’ve come to learn that this is typical for the Samsung product. A ridiculous waste of money! I regret making this purchase and feel the product was grossly misrepresented! Extremely disappointed in Best Buy for making the recommendation. And, I will share this experience with my family, friends and neighbors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnD, we want to ensure you always have ice to enjoy refreshing drinks to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146113871) to help our team pull up your information.
Have a great day.
^Camille
Chris P
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd fridge delivered after they delivered defected non working fridges. And last one has a dent on the side. Never been compensated as promised! Rude customer service representative Chris P
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Very bad home delivery experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT HAVE NOTHING HOME DELIVERED FROM BEST BUY. The delivery people damaged my floor, took a picture from the top of the damage and said that the claim was done. I called a week after to find out that the claim didn’t match the damage. Since then I have called Best Buy customer service every week without any results. The customer service is horrible and not helpful, I asked to talked to the supervisor and they hung up the call. Called again and they said that someone would contact me back. Not waiting anymore. Very bad experience with Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Delayed product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus far, I can make no actual product review. Why? Because the refrigerator I ordered on December 30th 2023 was rescheduled TWICE due to 'delays,' and has now been delayed a THIRD time. I'm so disappointed with the entire experience and am planning on canceling my order if I am not in receipt of the refrigerator by the beginning of March.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about your overall experience with the refrigerator delivery.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the delivery of the unit. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica