Customer Ratings & Reviews
- Model:
- RF30BB660012/AA
- SKU:
- 6493529
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center's beverage center, capacity, and sleek design. Many users find the overall performance and ice production to be excellent, and the size and quiet operation are also well-received. However, some customers have noted that the fingerprint resistance could be improved, and there have been a few concerns about temperature control, color, and door alignment.
This summary was generated by AI based on customer reviews.
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t impressed with this refrigerator. Didn’t have enough space and left a lot of fingerprints on it I was constantly cleaning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, JuliM.
Let us help you maximize the fridge space and keep it as spotless as possible.
We know that your fridge plays a critical role in your family's diet. Please use the tips at this link to organize your fridge and keep your food fresh.
https://www.samsung.com/us/support/answer/ANS00084845/
You may also visit this link to learn more details on how to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
When cleaning a stainless steel fridge, please make sure to use stainless steel cleaner and a cloth, and do not use non-abrasive cleaning products. You may watch the videos below for further details.
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator:
https://www.youtube.com/watch?v=vWp2bnE3uhQ
How to properly deep clean the inside of your Samsung refrigerator:
https://www.youtube.com/watch?v=Zd0-HIDDrM0
Please visit the link below for more cleaning recommendations.
https://www.samsung.com/us/support/answer/ANS00063107/
Pages 60–63 of the user manual also have more details on how to clean your fridge.
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145749832) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Samsung Refrigerator
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice and functions as needed except the freezer stopped working/cooling after 2 years of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration of dealing with a refrigerator that stopped cooling, Jordan. Let us help.
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator temperature is warm. Turn to page 64.
https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147466847) to help our team pull up your information when you message us.
Thank you.
-Angelica
No fill, auto fill
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it just three weeks and the auto pitcher fill is already broke. Seriously, just three weeks!
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We will be happy to review the refrigerator when we receive it. The delivery date was January 5 and was pushed back until February.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on your fridge's delivery.
Have a great day.
-John
Over a month to deliver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over a month ago I purchase this Item made a half of the payment and still has not been delivered, today 3/21/25 I recieve another call to rescquedule.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase. At the same time, follow up on your fridge's delivery.
Have a great day.
-John
Brand New Bespoke Refrigerator Does not Make Ice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker never worked since the day of installation on April 26, 2024 and neither Best Buy and Samsung service departments have been helpful. I want the refrigerator replaced or my money back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, LillianE. Let us help you out.
To address your fridge's ice maker concerns, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147160134, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Capacity, Ice production
Samsung Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best refrigerator I have ever bought. Very big inside and has lots of room. Water is great and the ice has two different sizes which is a great feature. The best part is the water pitcher that fills up automatically after use.
I would recommend this to a friend Terrible Customer Service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My order was cancelled without any notifications or calls from the store. Terrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Woods21, we understand the frustration you felt, as it's been three weeks and you still do not have any update on your repair. We want to speak to you directly to provide an update on your repair.
I have also shared this link to help you troubleshoot the issue with your autofill pitcher. Please click on the embedded word.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149222382) to help our team pull up your information.
Have a great day.
^Camille
Where is it?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't even received this yet. Its absolutely crazy how long this item is taking to be delivered
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with your refrigerator, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Great Refrigerator for a family if 4.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Love it! My family have plenty of food storage !
I would recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it very nice holds good look good thank you Best Buy
I would recommend this to a friend- Pros mentioned:Overall performance
No show
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item had to be re order , once I receive it , I can let you know exactly how I feel . Stay tuned in
I would recommend this to a friendBrand response from Samsung
Posted .Hi Peacelovehappiness1805.
We apologize for your delivery experience with the Bespoke 30 cu. ft. 3-Door French Door Refrigerator with Beverage Center was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
You can also contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for a follow-up or feedback on the delivery.
Reference Number: 1144730292
Have a great day.
^Charles
Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the front portion which is completely flat and also the panels whcih can be changed with different colors as required
I would recommend this to a frienddelivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product was damaged, also the issue was with carrier company.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Panels
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panels take forever to arrive, dont know why at else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please contact our BestBuy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this as a new refrigerator and it never cooled down. This item never cooled below 43 degrees, very poor qaulity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having the right temperature in your refrigerator can keep our food fresh and safe, LanceD.
You can check the model's user manual link below on page 33 for the troubleshooting guide.
https://downloadcenter.samsung.com/content/UM/202211/20221130164158228/FDR_RF8000B_SG_DA68-04540A-00_EN_MES_CFR.pdf
Also, I have provided a link below that can help with the Samsung refrigerator temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you have inquiries and need further assistance in the future, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145204884, which will help our team pull up your information.
^Rainly
- Pros mentioned:Capacity, Design, Ice production
Love Our New Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with our Samsung Bespoke. We chose the White Glass and it looks better than we imagined it would in our kitchen. We love the beverage center, the auto-fill water pitcher is a great feature, we add fresh berries, cucumber and lemon to infuse our water. It's very spacious. We also love the size of the freezer and the 2 different types of ice options. Overall this is the best purchase we have made for our new home thus far. Highly recommend this model.
I would recommend this to a friend Don’t believe in gift cards they won’t give them t
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got my hundred dollar $150 gift card very upsetting. Don’t quite understand why they’re giving me the runaround between corporate and my local Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment regarding the gift card you didn't receive.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the gift card. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
No
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It brakes down too fast……………………………….,,…………………………..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MichaelH,
We know your disappointment about your refrigerator. We are here to help you.
We would be delighted to speak to you directly and provide the support we can offer with your unit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147579371) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to cancel this order because the delivery company that best buy use is vary bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PaulW,
Thank you for choosing Samsung for your washer needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John