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Customer Ratings & Reviews

Your price for this item is $2,899.99
The comparable value price is $3,509.99

Customer reviews

Rating 4.7 out of 5 stars with 259 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

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94%would recommend to a friend

Customers are saying

Customers consistently note the spaciousness of the refrigerator, with many mentioning the ample storage space and easy organization. The Family Hub feature is also widely praised for its entertainment and convenience, with customers highlighting its versatility and user-friendly interface. While some customers have concerns about missing panels, the overall sentiment towards the design, smart features, and screen is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-259 of 259 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    New Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge. Nice design. Sleek and modern. Love the filter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and spacious this particular model is best

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great fride

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge, lot of room, and my daughter love the refillable pitcher, and the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far good product, my wife loves it. We got a great price at Best Buy. We purchased the custom panel ready (unknowingly) so panels had to be purchased separately and being installed tomorrow. Not able to get the light green glass panel as we originally wanted.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    fridge/freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was great until compresor broke not even 2 years since purchase !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible installation. Already had Best Buy staff out 3 times and Samsung technician out once. Have another BB tech out this Monday.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Bespoke is the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fast, Installation was quick! Love the new Bespoke Refrigerator!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Blown

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy about this purchase as of yet, ud think spending 2500 on a fridge would feel better. So when they delivered fridge they sent wrong panel for freezer. I was actually ok with this until they told me panel was on back order until feb. 9th. Then sent me a text saying on back order until feb 20th. Now i have to look at my panel less fridge for 2.5 months… absolutely… ridiculous! Also the auto ice shut off feature is trash. It literally wont make ice even of bin is not full. You have to move all the ice forward in order for it to function.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Need better quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad product. Screen didn’t work for me. Replaced the product with different one which is also faulty with camera. Part replaced finally.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience with sales rep and overall service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery is horrible recommend not to buy They reschedule multiple times and not being forward with schedule time

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      —Vannesa Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    SAMSUNG BESPOKE FRIDGE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very awesome fridge from the spaciousness of the amount of food able to be stored to the so cool Family Hub entertainment monitor to the sleek design of the “ No fingerprints” finish, this is one heck of a quality refrigerator!

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Samsung Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best refrigerator I have ever owned. The family hub is more functional than I expected. It also has one of the best ice makers I have ever owned. I highly recommend this item,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal...great piece of work...very well put together

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY** Samsung can't provide panels

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the worst ordeal with an appliance I've ever had to deal with. These refrigerators don't come with any panels, unlike any picture. It says panels sold separately so I ordered from Samsung as required. The order was placed and supposedly shipped out, even on the day of delivery I received an email stating my order was on time. Until the next day when i checked order status and there's now an unexpected delay. 3 weeks later, samsung has promised to get back to me within 3 business days and have never once reached out. Every time I have to deal with their annoying customer service while doing absolutely nothing. DO NOT BUY this refrigerator, you may never actually get to have it finished.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service, from the service representative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Amazing space for a family of five! It also looks great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warranty on this frigerator is a joke. Been trying to get samsung to fix the parts that have a warranty on them and they want to charge me to come out to fix it. Good luck to anyone who has any problems with this frigerator. Been trying to get them to fix it for the last 3 weeks. Only had the frigerator for about 1.5 years now. I recommend a very hard pass on this. Will never buy another samsung appliance again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Susie the manager is an asset to the company. she is so informative, caring, and very professional.

    I would recommend this to a friend