Customer Ratings & Reviews
- Model:
- RF30BB620012/AA
- SKU:
- 6493503
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the BESPOKE 30 cu. ft. French Door Smart Refrigerator's excellent design and spacious internal space. Many appreciate the convenience of the internal water dispenser. Overall, customers are pleased with the refrigerator's performance, size, and appealing appearance, and they also note its quiet operation.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Modern Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great modern refrigerator with lots of space in the fridge and freezer.
I would recommend this to a friend - Pros mentioned:Size
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the new refrigerator! It is beautiful and s spacious.
I would recommend this to a friend - Pros mentioned:Design
Samsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so Good. Nice Fridge. Great style Favorite brand!!
I would recommend this to a friend Let down by big corporate, no surprise there.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator is great, the delivery people broke my fence and best buy is giving me radio silence. Sad that a large company like best buy doesn't just do the right thing. If I had it to do over I would but the same refrigerator from someone else.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
Excellent price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and beautiful rifregarator .very quiet.Excellent
I would recommend this to a friendVery, very pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First the refrigerator is beautiful. Second it is quality item. Everything is sturdy, quite, easy to open - ice maker and water pitcher operates flawlessly. Last the design of the 30 cubic ft makes it huge, there is room for everything and so well organized in shelving, drawers customization of those as well. Very, very pleased
I would recommend this to a friendIt a joke product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year of use, it will be ready for getting issues on everything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alex, we understand the importance of a reliable fridge at home. We want to speak to you directly and get more information about your fridge for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150433698) to help our team pull up your information.
Have a great day.
^Camille
Fridge is questionable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not fingerprint proof the shelf was broken and the water pitcher overflows and no one bows why but the geek squad has been on it the whole time trying to figure it out so that part is awesome
No, I would not recommend this to a friendBrand response from Samsung
Posted .A refrigerator operating the way it should feels incredible, LisaD. We'll gladly help!
The AutoFill water pitcher will stop filling if it detects a leak and will make the icon on the panel blink until the issue is resolved. In most models, this can be fixed by removing the pitcher, allowing the compartment to drain, and then drying it down.
Leaks from the Autofill water pitcher:
https://www.samsung.com/us/support/troubleshooting/TSG01206863/
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
We've also included some tips for keeping your refrigerator clean throughout the year. If you need to replace bins, shelves, or drawers after removing them, we also have information to help with that.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
You may also check page 48 of the user manual for more information on preventing the water pitcher from spilling over or leaking.
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145700191) to help our team pull up your information when you message us.
Thank you!
-Angelica
Extremely nice capacity and look but poor quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look wise great, but not a product to be proud of as per my personnel experience. Got first freeze stopped cooling and ice making in 3-4 days. Then Best buy fulfilled their commitment by replacing malfunctioning freeze, but this time, it came with lose tray and the left door squeaks, every time you open and close, either it was a Demo product supplied on second time or Its Samsung Quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Allow us to assist you with your fridge, VikasC. We want to ensure that you use the refrigerator to its full potential!
When it comes to your refrigerator's doors, there are several ways to ensure that they are always functioning and looking their very best! Learn more from these details.
You may watch this youtube video about "Care for your Samsung refrigerator doors":
https://www.youtube.com/watch?v=ZaguMbi4pzA
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
The link below is the user manual for your fridge model. Turn the page 28 (Caution bullet #3 and Leveling the refrigerator) for your reference:
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
Understanding the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145347460, to help our team pull up your information.
Have a great day!
^Chrystel
More tha I bargained for
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the Bespoke is a bulky, beautifully designed refrigerator freezer. Unfortunately, the only thing that worked well in my unit were the lights and water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BerniceB,
We would love the opportunity to help you with your refrigerator and determine how we can ensure it will work.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146085314 to help our team pull up your information when you message us.
Have a great day.
^Aloe
huh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great
I would recommend this to a friendOkay fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with dents on the side. Make sure you do a full inspection of your order upon delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know the disappointment about the refrigerator's status upon delivery.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with what occurs with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung fridge non working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went well as far as purchase and install, but the refrigerator did not work. Everything’s nice on the fridge and well designed I would love it if it works but ever since my purchase till this day I have no fridge. I’ve been in contact with Samsung trying to work something out but I don’t feel like Best Buy should have sold a non working product and waste a customers time and money. Depending on the outcome with Samsung this fridge might be returned do to me holding on to a broken fridge for 2 months.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JacobM,
We want to learn more about what transpires with your Samsung refrigerator and wish to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Samsung Bespoke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice design, the dual ice machine is a great idea, however both machines are real slow in replenishing ice. I had Samsung care on the phone to solve the issue to no avail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SamsungFridgerator,
Thank you for sharing your experience with us about our Samsung - Bespoke 30 cu. ft 3-Door French Door Refrigerator with AutoFill Water Pitcher - Stainless steel. We apologize for not meeting your expectations about our product, especially the issue with the ice maker. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on your issue.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Warranty Coverage
https://www.samsung.com/us/support/service/warranty/RF30BB6200QLAA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144753963
Thank you for choosing Samsung. Have a great day.
^^Ross
Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My freezer portion of the refrigerator stopped working after 1 year. Ive tried to get a tech and everytime i go online and choose products covered under my total tech plan i click on the refrigerator and it takes to ad to cart as if i want to buy the piece of crap again. I went in store to try and get an appointment and i was basically told we cant help you, you have to go online.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how frustrating it is to get a claim for your fridge's unlimited technical support. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get support on requesting an appointment from Total Tech.
Have a great day.
-John
I was told not to buy a Samsung fridge.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s 4 months with the fridge and now my freezer stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can sense the difficulty of your experience with the freezer. Let's take care of your refrigerator, JoshuaA.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To help rectify the freezer's cooling efficiency, we recommend following the troubleshooting guide below. Please watch the instructional video and click on the hyperlinks for additional help.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147032088, to help our team pull up your information.
Have a great day!
^Chrystel
Not recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s broken within two weeks!!!! Over $400 food wasted. Keep call and email them for the food spoilage money and I am waiting it for almost a month now! Still didn’t get any clear answers!!!! Best Buy don’t handle the problem!! Another team called geek squad does!! Now I feel like a ping pong ball have to bounce all over. For a short time use, I’d say don’t buy it. It’s easily to break your fingernails when you are in hurry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Pretty but un reliable. two years later it is dead
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Dec 2022. Feb 2024 stopped working. Still owe $1000 on the refrigerator. $125 to come out and look at it. VERY disappointed. We have an old avocado refrigerator from Sears in the garage that we have never had an issue with. Stay away. Too much $$ to not stop working in 2 years.
No, I would not recommend this to a friendSamsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really this new model. The glass face is gorgeous, i am glad that samsung went away with their old ice maker machine stlye.
I would recommend this to a friendbespoke broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a Samsung 30-inch bespoke french door it broke 3 days later. they came and replaced and the second one was super loud and the beverage dispenser broke. very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator making a loud noise. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF30BB620012AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144683079
Thank you for choosing Samsung. Have a great day.
-Trisha-