Customer Ratings & Reviews
- Model:
- RF30BB620012/AA
- SKU:
- 6493503
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the BESPOKE 30 cu. ft. French Door Smart Refrigerator's excellent design and spacious internal space. Many appreciate the convenience of the internal water dispenser. Overall, customers are pleased with the refrigerator's performance, size, and appealing appearance, and they also note its quiet operation.
This summary was generated by AI based on customer reviews.
bespoke broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a Samsung 30-inch bespoke french door it broke 3 days later. they came and replaced and the second one was super loud and the beverage dispenser broke. very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator making a loud noise. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF30BB620012AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144683079
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water and Ice taste amazing. Plenty of room for a family of 3 that cooks 90% of meals at home.
I would recommend this to a friendNo good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like how it works. It have electrical problems.
No, I would not recommend this to a friendPiece of crap! Garbage!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this refrigerator, save yourself from headache!!! The sensor of the pitcher is not working properly. Sometimes it fills up and sometimes it does not. Gonna try to return and replace this item since i bought this like 10months ago
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Aldrin.
Let us help you make use of your autofill water pitcher to enjoy a glass of delicious, refreshing water.
If the Auto Water Fill icon is blinking, the function is disabled due to moisture in the compartment. Please proceed to step 2 of this link and take the following actions:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Please click on this link for further information if water still does not flow after you have checked that the water line is connected under step one of the link provided above.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
For your reference on how to properly assemble and reinstall the pitcher, you may view pages 46–49 of the user manual:
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
More details on how to reinstall the water pitcher can be found at this link.
https://www.samsung.com/us/support/troubleshooting/TSG01206863/
If you require further assistance with the return of the product, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145765185) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Unlike any other out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge! Truly the focal point of my new kitchen. Unlike any other out there
I would recommend this to a friendDon’t believe in gift cards as rebates on purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was supposed to receive a $150 gift card. It was a black Friday purchase never got the card. Best Buy has given me the runaround to my local Best Buy and online. Don’t know what to do. Very upsetting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about the gift card you didn't receive.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the gift card. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From date of purchase to delivery, excellent service throughout the entire process
I would recommend this to a friendRefrigerator review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and Great In-store experience. Thank you so much BB :-)
I would recommend this to a friendDON'T DO IT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over rated brand. Doors don't close all the way. You are better off buying a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A refrigerator closing perfectly keeps the foods inside in good condition, dan7. Let us help!
If the refrigerator or freezer doors do not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket and roller bars and how you should store your food.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items, are stored inside, or compartments are not sealing correctly. When moisture freezes, it becomes to frost. So let's look at where the frost is and what we can do to prevent it from happening.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
When it comes to the doors of your refrigerator, there are several ways you can ensure that they are always functioning and looking their very best! The door handles are super important when getting in and out of your refrigerator, so you must ensure they are attached correctly and securely. Another thing you want to make sure you take care of is the door gaskets. Below is a link for more information.
Care for your Samsung refrigerator doors:
https://www.youtube.com/watch?v=ZaguMbi4pzA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145676321) to help our team pull up your information when you message us.
Thank you!
-Angelica
The owner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t received my fridge. It was suppose to b delivered and they keep putting it off. My next delivery day will b a month since I purchased it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime with the delayed fulfillment of your fridge. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or take you to your local store to follow up on the delivery of your order.
Have a great day.
-John
Awesome investment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, got it for my mother for chritmas and she loved it
I would recommend this to a friendBad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awful product. I've been waiting for 3 weeks for bestbuy to pick this broken fridge from my house. horrible experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Frodge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a good fridge but the shell is easily dented.
I would recommend this to a friendTERRIBLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received two damaged refrigerator, customer service was terrible with helping. First time purchasing a big appliance like this from Best Buy and TERRIBLE!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Customer service was horrible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. Ordered the wrong fridge. Then made me pay difference even after I lost a day from work to receive the product.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment about the experience you had. Let us assist you.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
6months and broke
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only purchased this product in July 2023, which broke 6 months later. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FloraM, we understand the disappointment you feel about your fridge. We want to speak to you directly and get more information for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146710398) to help our team pull up your information.
Have a great day.
^Camille
Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, this should be a trash can instead of a fridge. Received it already broken.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please contact our BestBuy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Never again with best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not do business with Best Buy again, which considers it normal for the delivery team to come to the house to curse and fight the master working at home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144737526
^Camille
Worst service EVER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.is not the right size and STILL WAITING FOR THE RIGHT SIZE ONE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on your fridge's replacement.
Have a great day.
-John
Diferent item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a different model than the one they showed me in the store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel