Customer Ratings & Reviews
- Model:
- RF30BB620012/AA
- SKU:
- 6493503
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the BESPOKE 30 cu. ft. French Door Smart Refrigerator's excellent design and spacious internal space. Many appreciate the convenience of the internal water dispenser. Overall, customers are pleased with the refrigerator's performance, size, and appealing appearance, and they also note its quiet operation.
This summary was generated by AI based on customer reviews.
John B
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge!! Needed a couple of adjustments and Charles, service technician from Best Buy came out promptly and resolved the two issues in a very timely and professional manner!! Highly recommended service response!!
I would recommend this to a friendSatisfied!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent support from the staff from Purchase to Delivery...
I would recommend this to a friendI love it but..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Me & my husband just moved into our home & had this beauty delivered the day after. I love it, love how it meshes with my kitchen and all but the water in the water pitcher is absolutely DISGUSTING.
I would recommend this to a friendBest Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the best Samsung fridges I have ever owned. Also had ice machine issues but not with this one. It’s a must buy. Fingerprint resistant as well.
I would recommend this to a friend- Pros mentioned:Size
Average Refrigerator from a poor service store!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is good, size is about right but freezer is a bit too small. NOT a good buy from Best Buy's service.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review on one of our Samsung refrigerators, SpeaktheTurth!
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator I have ever used ,easy to maintain,and somany options.loved it!
I would recommend this to a friendSleek
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love and love! Modern and sleek just the look I was looking for!
I would recommend this to a friendBespoke Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge fridge, we’ll laid out, tons of room, fantastic price
I would recommend this to a friendHome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome install, they installed it great and they were great
I would recommend this to a friendTret
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gttt fduf hdys fufu jvig jvig dudud hcuf jfkfic hfuf jfuf jfufif jckfuf jfufi jfugi jfu
I would recommend this to a friendFilter ?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When do you change out the filter for the water and ice?
I would recommend this to a friendSamsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge freezer plenty of space fresh water from the jug.
I would recommend this to a friendCool fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a cool fridge! Love the look...the SPACE is amazing??
I would recommend this to a friendSamsung garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung bespoke products are terrible.every single appliance has had issues 2 months in from purchase . Refrigerator leaked from ice maker freezing . Dishwasher fell apart and everything bought at same time all have different warranty dates for some odd reason . Paint chips off they won’t cover under warranty I do not recommend these products to any one . Find a better source or company
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kenny,
We understand your disappointment with not having the best experience with your appliance. Let us help.
Here is a link for troubleshooting steps for your ice maker that is not working; kindly choose the one that matches and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149648786) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Hi quality fridge.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has everything we wanted and we now have ample space where we need.
I would recommend this to a friendLoved it til I didnt.......
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the fridge since Nov 2022. Amazing size, freezer, and water pircher. Worked well intil this past weekend less than 2 months after my 2 year warranty ended, the fridge stopped cooling. Awesome coincidence! I did all the hard resets, cleaned the coils in the back, nothing worked. Then it magically cycled through and cooled it back down to 34. Back to last night and today, the fridge has shot back up to 53 degrees, ruining a decent amount of food, and as of now, the freezer is no longer freezing as well. I want to love this prodict, and I hope a simple temprature sensor does the trick to fixing this issue. If it doesnt, ill probably lose all hope in best buy and samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexanderC,
We can feel your frustration with this fridge. We are here to help you.
We recommend checking the resources below for steps to take when the fridge and freezer is not cooling enough. Please watch the video and kindly click on the embedded words for more details.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148117438), and it will help our team pull up your information.
^Rodel
Good fridge but clean the pitcher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always check and clean the pitcher. I always see mold on the cover and the small container where you put the lemon
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel seeing mold on the cover and the container, Nico. Let us help.
We suggest checking page 49 of the user manual under "Note" for more information on when you should clean the water pitcher. Below is the link.
https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146894444) to help our team pull up your information when you message us.
Thank you.
-Angelica
You cant clean it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator based on the good reviews, but none mentioned the difficulties with cleaning and the poor design for removing the shelves. If you like to keep your refrigerator clean, avoid this model. The design is so bad that I had to use a YouTube video to figure out how to clean the lower shelf, which is attached to the filter system. The glass is locked by two pieces of plastic that cannot be detached without taking the whole shelf apart, and the doors do not open 90 degrees, making this process even more difficult. The plastic is so hard that you have to be careful not to break the locks, and the glass is very thin. You have to be patient and delicate with this poorly designed product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Neirth, we understand the importance of keeping your appliances clean and how challenging it is to remove the shelves. Allow us to help.
Please see pages 55 to 61 under the "Fridge shelves and cleaning" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf
Here is a link for tips and tricks for removing and cleaning your fridge shelves. Please click on every option available and watch the video included.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
You can also watch this video for additional details on cleaning your fridge.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147230780) to help our team pull up your information.
Have a great day.
^Camille
Freezer and ice maker broke within 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator end of December 2023 and last week our ice maker stopped working. I called samsung did all the trouble shooting they suggested and nothing worked. They scheduled my service repair and 2 days later my freezer stopped working and all my food was thawed out and spoiled. I called samsung back told them what was going on and still had me go through hoops and do troubleshooting steps. I was told they would not schedule a service repair for the freezer until the ice maker repair was completed. I am very disappointed with my experience with this samsung refrigerator. Im worried the refrigerator part will go out next before anything gets fixed. Im ready to take the refrigerator to my nearest best buy and return it and get a new and different refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DaisyD,
We would be happy to help you with your appliance. Please provide us with additional details regarding the refrigerator to receive further assistance.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146990843) to help our team pull up your information.
Have a great day,
-Ernest-
Door issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left door doesn’t close when I push it to close
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
We all know how crucial the door on your Samsung refrigerator is. Here are some practical tips for maintaining your door's peak performance.
When it comes to the doors of your refrigerator, there are several ways you can ensure that they are always functioning and looking their very best. These details will walk you through checking the gasket, the roller bars, and the proper food storage practices.
The refrigerator or freezer door will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
You may watch our youtube video about "How to level your Samsung refrigerator":
https://www.youtube.com/watch?v=56WIrCOKoiI
Care for your Samsung refrigerator doors:
https://www.youtube.com/watch?v=ZaguMbi4pzA
For additional reference, you may also check out this link about "Samsung refrigerator setup and installation":
https://www.samsung.com/us/support/answer/ANS00091402/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145394973, to help our team pull up your information.
Have a great day!
^Chrystel