Customer Ratings & Reviews
- Model:
- RF30BB620012/AA
- SKU:
- 6493503
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the BESPOKE 30 cu. ft. French Door Smart Refrigerator's excellent design and spacious internal space. Many appreciate the convenience of the internal water dispenser. Overall, customers are pleased with the refrigerator's performance, size, and appealing appearance, and they also note its quiet operation.
This summary was generated by AI based on customer reviews.
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of space inside. The only bad thing is the ice maker doesn’t make enough ice. It only makes a couple of glasses of ice a day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Randy.
We are glad that you are loving the space inside this fridge, and we are here to help improve its ice maker's performance.
If the ice maker appears to not be making enough ice, low water pressure or a faulty water filter may be to blame. Please click on the links below for steps to be taken and also on the blue links that are related to what the ice maker is experiencing.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145734577) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Nice Looking. Terrible Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fridges are 2.5 year timebombs. Their compressor systems will leak and the entire fridge will stop cooling. DO NOT BUY. Their warranty system is a nightmare. If you do buy, KEEP YOU RECEIPT or Samsung will 1000% not honor any warranty. You have been warned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PaulG,
We want to know more about what transpires with the refrigerator and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Very dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice unit for the first two years, then at 2 years and 1 week the freezer died which requires almost $1500. to repair. So sad that the quality is not there for such an expensive fridge. will switch brands next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RalphH, we take your experiences with the fridge with utmost importance and would love to look into this right away.
Below is a link to help you with your freezer. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
I have also shared your warranty for more details
Warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=RF30BB620012AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147236504) to help our team pull up your information.
Have a great day.
^Camille
2 years old and already dead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years old. Already dead. Had to buy a new fridge. If you buy one get the 5 year plan. No plan= $1500 repair bill. You have been warned
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator that has not worked within two years of owning it. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you with setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147300972) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, modern design, functionality, practical
I would recommend this to a friendDoesn’t cool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cool past 48 degrees had to get a replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, LoganC.
Thank you for choosing Samsung for your fridge needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille