Customer Ratings & Reviews
- Model:
- RF30BB620012/AA
- SKU:
- 6493503
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the BESPOKE 30 cu. ft. French Door Smart Refrigerator's excellent design and spacious internal space. Many appreciate the convenience of the internal water dispenser. Overall, customers are pleased with the refrigerator's performance, size, and appealing appearance, and they also note its quiet operation.
This summary was generated by AI based on customer reviews.
Awesome refrigerator just don’t buy open box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the fridge but didn’t love the price tag of new so we took advantage of their “open box” inventory. DEFINITELY would NOT recommend shopping open box items. There were multiple units of this model that were open box price but we picked the one we purchased because it had no cosmetic flaws. It did however have signs of use on the inside (plastic and styrofoam protection was gone) The one we purchased was priced at their Satisfactory open box price which listed on their website indicates dents and scratches are not included at satisfactory price. The day that it was delivered it arrived with a dent on the front bottom drawer. On top of the dent when I opened it up to clean it as I took out the shelves and drawers I found a large amount of food crumbs and some sort of liquid that spilt under one of the drawers in the refrigerator portion. I guess my fault for not taking the entire inside out before buying it but what the worst was when I went to open the freezer and took those drawers out to clean them and discovered MOLD! Pictures posted below. I’m sorry but $1500 is not a small amount of money and if items are returned that Best Buy plans on reselling they should give them a good cleaning especially refrigerators that have spilt food. They should honestly be embarrassed. I called corporate immediately after finding the dent and crumbs in the fridge and their response was “I honestly don’t recommend purchasing anything open box that is listed less than excellent condition” So even their employees don’t think you should shop those items. They did offer to come pick up the fridge if I want to return it but I lose my delivery fee or they will bring me a new fridge to exchange I would just have to pay the price difference. Both of those scenarios leave me wasting a day waiting for the delivery and the hassle of trying to make room and move all our food to the garage freezer and coolers again.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the door keeps breaking the tab at the bottom :-( this is the first time that I have had a bad experience with Samsung. I have called them and pending repair or replacement. This small clip is what holds the door on they need a better and longer screw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you anytime, MonicaC. We want to speak with you directly to offer support and help you with your pending repair appointment.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1148680669, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Design, Size
Not a good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Samsung products fan. All off the previous Samsung products I have bought never had an issue. If it did, it was resolved quickly. My fam wanted to update our fridge and we bought this together as a Christmas gift to ourselves. We like the size, design and features. I was even happy that it can connect to my cell phone. After one month of having it, it stopped working. The fridge wont stay cool for both Fridge and Freezer. I can't return it anymore since it is past the return deadline. Glad we got the warranty. Someone came to check on it today and he said, it's the compressor. Now, just waiting for it to be fix. Hopefully, will get someone soon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lori, thank you for informing us that one of the service technicians has already checked your fridge to provide you with an update on the replacement part.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
- Pros mentioned:Design, Water dispenser
More tha I bargained for
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the Bespoke is a bulky, beautifully designed refrigerator freezer. Unfortunately, the only thing that worked well in my unit were the lights and water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BerniceB,
We would love the opportunity to help you with your refrigerator and determine how we can ensure it will work.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146085314 to help our team pull up your information when you message us.
Have a great day.
^Aloe
- Pros mentioned:Overall performance
Let down by big corporate, no surprise there.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator is great, the delivery people broke my fence and best buy is giving me radio silence. Sad that a large company like best buy doesn't just do the right thing. If I had it to do over I would but the same refrigerator from someone else.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
- Pros mentioned:Design
Samsung Bespoke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice design, the dual ice machine is a great idea, however both machines are real slow in replenishing ice. I had Samsung care on the phone to solve the issue to no avail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SamsungFridgerator,
Thank you for sharing your experience with us about our Samsung - Bespoke 30 cu. ft 3-Door French Door Refrigerator with AutoFill Water Pitcher - Stainless steel. We apologize for not meeting your expectations about our product, especially the issue with the ice maker. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on your issue.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Warranty Coverage
https://www.samsung.com/us/support/service/warranty/RF30BB6200QLAA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144753963
Thank you for choosing Samsung. Have a great day.
^^Ross
Not a fan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes ice when it wants to, never consistently. Top drawer in freezer constantly sticks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a reliable fridge. Allow us to help.
Here is a guide to help you if your ice maker is not producing enough ice. Please click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
We recommend that you check this link if your top drawer constantly sticks.
Frost forms in the Samsung freezer, refrigerator, or ice bucket
https://www.samsung.com/us/support/troubleshoot/TSG10007222/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150678006) to help our team pull up your information.
Have a great day.
^Camille
Fridge is questionable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not fingerprint proof the shelf was broken and the water pitcher overflows and no one bows why but the geek squad has been on it the whole time trying to figure it out so that part is awesome
No, I would not recommend this to a friendBrand response from Samsung
Posted .A refrigerator operating the way it should feels incredible, LisaD. We'll gladly help!
The AutoFill water pitcher will stop filling if it detects a leak and will make the icon on the panel blink until the issue is resolved. In most models, this can be fixed by removing the pitcher, allowing the compartment to drain, and then drying it down.
Leaks from the Autofill water pitcher:
https://www.samsung.com/us/support/troubleshooting/TSG01206863/
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
We've also included some tips for keeping your refrigerator clean throughout the year. If you need to replace bins, shelves, or drawers after removing them, we also have information to help with that.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
You may also check page 48 of the user manual for more information on preventing the water pitcher from spilling over or leaking.
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145700191) to help our team pull up your information when you message us.
Thank you!
-Angelica
Okay fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with dents on the side. Make sure you do a full inspection of your order upon delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know the disappointment about the refrigerator's status upon delivery.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with what occurs with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
I was told not to buy a Samsung fridge.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s 4 months with the fridge and now my freezer stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can sense the difficulty of your experience with the freezer. Let's take care of your refrigerator, JoshuaA.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To help rectify the freezer's cooling efficiency, we recommend following the troubleshooting guide below. Please watch the instructional video and click on the hyperlinks for additional help.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147032088, to help our team pull up your information.
Have a great day!
^Chrystel
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like how it works. It have electrical problems.
No, I would not recommend this to a friend- Pros mentioned:Water dispenser
Buy something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's big but it doesn't seem like it holds that much. Don't like the configuration of shelves, water pitchers, etc. Do like the auto fill pitcher though. Ice access doesn't make sense. Excellent concept but the lid is hidden where scoop goes after it's opened. Doesn't seem to keep as cold as last one. Frosted freezer from beginning. Install was a freaking nightmare with bb.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment about your experience with the refrigerator. We're here to help.
We suggest looking at the troubleshooting link below for your fridge that is not cooling enough. This resource offers additional links that may be useful, including information on the ideal temperature for a refrigerator, tips for ensuring that the door closes properly, leveling the refrigerator, instructions for adding your fridge to SmartThings, any error codes that may be relevant, and a comprehensive video tutorial.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Here is a link to troubleshooting steps when frost forms in the freezer.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need further with some of the refrigerator's features, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147550443) to help our team pull up your information when you message us.
Thank you.
-Angelica