Customer Ratings & Reviews
- Model:
- RF30BB620012/AA
- SKU:
- 6493503
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the BESPOKE 30 cu. ft. French Door Smart Refrigerator's excellent design and spacious internal space. Many appreciate the convenience of the internal water dispenser. Overall, customers are pleased with the refrigerator's performance, size, and appealing appearance, and they also note its quiet operation.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Water dispenser
The Good the Bad and the Ugly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I look forward to getting the glass panels because the regular panels show fingerprints very easily. There’s not enough options for the shelf’s in the refrigerator section, although there could be. The self filling water picture is nice. However they claimed to have regular and crushed ice, there is only large and small cubes and I love crushed and shaved ice. I just got my fridge about two weeks ago and I need to have someone come out to look at the inside freezer drawers, they stick and make a loud noise when opening and closing.
I would recommend this to a friendBrand response from Samsung
Posted .Good day, MamaK.
Let us help you get your refrigerator to operate properly and improve its performance.
To keep the exterior of the fridge clean and avoid visible fingerprints, please skip to 2:04 for details.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
To give you more tips on how to organize your food inside the fridge to maximize its space, please use this link below.
https://www.samsung.com/us/support/answer/ANS00084845/
This video will show you easy ways to adjust the shelves and bins of your fridge to fit your food.
https://www.youtube.com/watch?v=pN8js9mZrXI
Small or shattered ice cubes in the ice bucket are caused by low water pressure. This link will show you steps to be taken to improve the ice maker's production.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
If cubed ice is dispensed when crushed is selected, unplug the refrigerator and leave it unplugged for 1 minute. Then plug it back in and try again. If this continues, please visit https://www.samsung.com/us/support/service to request service.
You may refer to page 59 of the user manual to learn how to properly remove and reinsert your fridge drawer.
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
You may also find more details at this link by clicking on the freezer baskets for French door refrigerators:
https://www.samsung.com/us/support/answer/ANS00063107/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145776989) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
It is okay
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the refrigerator works well. We bought the fridge in January of 2024 and are experiencing "louder" noises than usual from it. There is a plastic piece between the double doors that is supposed to block the air from leaking between the doors that does not work properly, and we have to constantly check it. I would like to see more storage for the freezer area but overall can't complain.
I would recommend this to a friendBrand response from Samsung
Posted .Berks, we know that some operational noises can be worrisome. Let's get the information you need to ensure your peace of mind.
The link below will help you understand the noise from the refrigerator. Please play each sound and match the sound you hear from the sound you hear from your fridge. Kindly click on the embedded word if one prompt and watch the video included.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the plastic piece between the door, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147898574) to help our team pull up your information.
Have a great day.
^Camille
my refrigerator stopped cooling.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to inform you about the purchase of my refrigerator. This comment is not due to bad intentions, but rather to tell you my experience about the Samsung-Bespoke 30 cu.ft refrigerator. French Door smart refrigerator. After 3 months my refrigerator stopped cooling, which led to the claim. which they tried to send a technician to repair it which for some reason they canceled the appointments for x reasons. Three weeks later I was able to make a claim which I was able to get my money back or the exchange of a new refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kelvin R,
We are happy to hear that you have already received a claim for your refund or replacement, and we acknowledge that your experience has not been ideal.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Thank you for choosing Samsung and have a great day!
^Rainly
Buyer Beware!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First things first! Best Buy support was great and so were both delivery personnel. So here is my story. My wife loves Sonic type ice or hospital ice that is small and easily chewable. This is why I picked this refrigerator brand, that and I’ve been happy with my old Samsung refrigerator. Of your thinking of buying this brand for the Sonic type ice think again because that’s not what your getting. You’re getting bite size ice not not anything close to Sonic type ice. What your also getting is a design flawed ice delivery system that requires you to constantly move the ice from the back of the ice container to the front of the container otherwise it builds up in the back and stops making ice falling way short of the 10lb capability this machine is able to produce. Also having the ice tray and maker in the bottom take up room in the freezer but does give more room in the refrigerated section. I had this unit for 2 weeks and after 3 calls to Samsung, dropping my freezer temp to -2 and resetting my ice maker and constantly moving my ice forward I’m finally getting a full container of ice. Well actually it’s over a month because the first refrigerator freezer section would close properly so it never made ice and Best Buy had to swap it out. But it all worked out because when they replaced my refrigerator the range that was supposed to be delivered with the first refrigerator was delivered with the second one. Just because it shows available when you purchase it doesn’t necessarily mean it’s going to show up. Try to set up your delivery on your day off so your not missing work. One last thing, if you call Samsung let them walk your through their troubleshooting steps otherwise they will charge you a service fee if they show up and can’t find anything wrong.
No, I would not recommend this to a friendSamsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The middle flap doesnt always reset when opening and closing the door. Also the freezer has ice build up that can affect the drawers opening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment with how the refrigerator performs, PeterF. We're here to help.
Below is a link containing the troubleshooting steps to help with the refrigerator door.
Flap between doors is stuck or loose:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#flap-between-doors-is-stuck-or-loose
Here is a link to troubleshooting steps when frost forms in the freezer.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147425764) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Size
Refrigeratorrefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ultimately not what I wanted however the refrigerator worked fine it is spacious I wanted an all white and the sides are black that's why I returned it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, LaurenM
Thank you for choosing Samsung for your refrigerator needs. We are sorry you need to return the fridge, as the color did not match the one you wanted. We hope to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Ice Trays Annoying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice tray with scooper seemed like a good idea at first but after while is annoying dealing with the sliding cover for the ice trays
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkG,
We can feel your dissatisfaction with this fridge. We are here to help you.
Please refer to page 53 of the user manual for instructions on using and storing the scooper.
https://downloadcenter.samsung.com/content/UM/202504/20250411101254782/FDR_RF8000B_DA68-04402K_EN_MES_CFR_250403.pdf
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149564504), and it will help our team pull up your information.
^Rodel
- Pros mentioned:Overall performance
Buyer beware of lack luster service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is nice but Best Buy customer service is horrible!!!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Design
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was good and like the fact we can change out pannels
I would recommend this to a friendBrand response from Samsung
Posted .Hello TheYungRuby,
Thank you very much for your observation about your frifge. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Smart bespoke three door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately not happy with the freezer on the bottom and not having access to outside water and ice. Even though there's a pitcher inside, it's just not the same and even though the refrigerator is larger it doesn't seem like I can fit the same amount of items because of the different configuration of the shelving and the lower portion of the freezer wish I would have stuck to my original wishes and just gone with the side by side with the ice and water on the outside...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, Vanessa.
Let us help you maximize the storage space.
Where you place food in the fridge can affect how long the food lasts. Use these tips to organize your fridge and keep your food fresh.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145040617) to help our team pull up your information.
Have a great day.
^Charles
Not white
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not white! Other then that it’s great. Now you know
I would recommend this to a friendBrand response from Samsung
Posted .Hello Herman,
Thank you very much for your feedback on one of our products, and we apologize for the inconvenience this may have caused you.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Your Reference Ticket Number: 1144788658
Thank you, and stay safe!
-Angelica
Samsung Bespoke Refigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is fine, but the ice maker doesn't work properly and even though it was "fixed" by the Geek Squad technician, it doesn't stay "fixed".
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day!
We understand how you feel about the ice maker. Let's boost its efficiency.
We highly recommend performing the troubleshooting steps from the link below and selecting the corresponding bullet points related to your ice maker experience. Learn more from the video and hyperlinks.
The Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147632215, to help our team pull up your information.
Have a great day!
^Chrystel
Delivered with dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered with multiple dents in the doors. Delivery guy noted it I called Best Buy left messages no one ever called me back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
- Pros mentioned:Size
Average Refrigerator from a poor service store!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is good, size is about right but freezer is a bit too small. NOT a good buy from Best Buy's service.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review on one of our Samsung refrigerators, SpeaktheTurth!
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Good fridge but clean the pitcher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always check and clean the pitcher. I always see mold on the cover and the small container where you put the lemon
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel seeing mold on the cover and the container, Nico. Let us help.
We suggest checking page 49 of the user manual under "Note" for more information on when you should clean the water pitcher. Below is the link.
https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146894444) to help our team pull up your information when you message us.
Thank you.
-Angelica
Door issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left door doesn’t close when I push it to close
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
We all know how crucial the door on your Samsung refrigerator is. Here are some practical tips for maintaining your door's peak performance.
When it comes to the doors of your refrigerator, there are several ways you can ensure that they are always functioning and looking their very best. These details will walk you through checking the gasket, the roller bars, and the proper food storage practices.
The refrigerator or freezer door will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
You may watch our youtube video about "How to level your Samsung refrigerator":
https://www.youtube.com/watch?v=56WIrCOKoiI
Care for your Samsung refrigerator doors:
https://www.youtube.com/watch?v=ZaguMbi4pzA
For additional reference, you may also check out this link about "Samsung refrigerator setup and installation":
https://www.samsung.com/us/support/answer/ANS00091402/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145394973, to help our team pull up your information.
Have a great day!
^Chrystel