Customer Ratings & Reviews
- Model:
- RA-F18DBB31/AA
- SKU:
- 6451289
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the product's appealing aesthetics, frequently praising its color, overall appearance, and thoughtful design with interchangeable panels. They also highlight its high quality, easy installation, and good fit. On the other hand, some customers have experienced frustrating delivery times and noted that the product tends to show fingerprints. Concerns have also been raised about its availability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fingerprint resistance
Customer service poor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to replace a panel on my brand new fridge due to a large scratch from workers remodeling my kitchen. The panel came in with exterior package torn up. UPS tracking had two notations on “item being damaged”. Sure enough there was a half dollar sized dent in the brand new panel! I sent a complaint in to Best Buy and the y wrote back saying they were sending it to a different department. Haven’t heard anything but crickets! Poor customer service. At least get back to me! This is a brand new fridge with a brand new panel replacement and I am unsatisfied! The fridge itself is great but hold a lot of fingerprints as it has no handles — even with polishing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear BRIAND,
We can sense how much it mattered for your Samsung refrigerator panel to arrive in excellent condition and to feel consistently guided with clear updates after reaching out to customer care, especially for a new kitchen setup you were looking forward to completing.
Since the delivery and claim updates are handled by the retailer, reconnecting with Best Buy can help move things forward. You can reach them at 1-888-237-8289 and sharing your tracking details along with your previous messages can help provide helpful context for your case.
Your time and input matter to us.
Rachel
Samsung Care
- Pros mentioned:Design
Love my fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!!!! It’s beautiful! It makes ice very slowly… it’s hard to close. Well u have to push it closed. It accidentally gets left open a little bit a lot. It does have alarm that beeps when it’s left open so that’s way cool.
I would recommend this to a friend Check this refrigerator out!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beverage center is so awesome. The pitcher refills quickly and don't have to worry about people holding the door while getting water. Dual ice maker in the freezer is a bonus. Pay attention to the weight of this critter and plan accordingly if installing yourself. Would recommend this refrigerator. You won't be disappointed.
I would recommend this to a friend- Pros mentioned:Appearance
hard to get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The panel has a great look, better than stainless steel. I had to order the fridge with stainless steel panels and wait for the install of these. I’m still waiting on the last one, right side panel and I’ve had 4 dates for that. They keep having issues getting it from Samsun for some reason. That explains the 4 star and not the 5. It’s very annoying keep getting delays.
I would recommend this to a friend - Pros mentioned:Color, Installation
Easy to install, looks great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and looks great. Adds some color into the kitchen that normally doesn't have much choice in their appliance color. PS: Make sure you get the ones for the exact model of Refrigerator. We got some similar for the middle and bottom sections and did not fit
I would recommend this to a friend - Pros mentioned:Appearance
Great panel color.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the look of the orange glass panel on the fridge which is easy to clean. I got tired of trying to find products to clean my stainless steel refrigerator which left marks on it. This color gives it a nice pop of color. Eventhough, the color is bright; it may not go with all types of kitchens but the color has to do with how it makes you feel. I like it a lot.
I would recommend this to a friend - Pros mentioned:Installation
Panel Looks Great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Bespoke Panel is very nice. The install went well. The instructions, not so great. But I was able to figure out how to install from the images on the instructions (and Youtube).
I would recommend this to a friend - Pros mentioned:AppearanceCons mentioned:Fingerprint resistance
Finger prints
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking but be prepared for the finger prints issue.
I would recommend this to a friend - Pros mentioned:Installation
Fits as intended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This bespoke panel like all others are easy to install and completely change the look of your fridge. Would recommend if you like to change up your style like me.
I would recommend this to a friend - Pros mentioned:Color, Installation
Sunny and cheerful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is true. It’s not dulled by the steel refrigerator casing behind it. It is shockingly easy to install. Watch one of the Samsung installation videos and tadaaaa…easy! Bonus is that this panel matches my sink almost perfectly.
I would recommend this to a friend - Pros mentioned:Appearance
BESPOKE Refrigerator Stainless Steel Panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel looks nice. Proper fit. Fingerprint resistant.
I would recommend this to a friend - Pros mentioned:Appearance, Color
Kitchen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color. Looks very nice in my kitchen. Recommend
I would recommend this to a friend Glass panels look great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits nicely replacing the stainless panel. Instructions to replace are clear, extra clips included in case you break one.
I would recommend this to a friend- Pros mentioned:Color
Panels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color was just as I expected. Easy to install these!
I would recommend this to a friend - Pros mentioned:Color
Samsung refrigerator panels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality! Beautiful panels. I love the grey color.
I would recommend this to a friend - Cons mentioned:Delivery time
Don't trust Best Buy for this product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is based on Best Buys terrible customer service, not the actual product. I ordered 2 of these and only one was delivered. Best Buy keeps rescheduling a new appointment and each time it never gets delivered. This product is useless with just one panel. Whenever I call I cannot get anyone to help me where I actually get the second panel. I have had 4 appointments on a weekly basis now and each time it never shows up. I cannot keep taking days off to trust Best Buy will actually follow through. Very annoying, I will NEVER purchase from Best Buy again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you're going through with your fridge's bottom panel delayed fulfillment. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your concerns about the fulfillment of your order.
Have a great day.
-John
- Pros mentioned:Color, Installation
Great panels for a great fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to install and the color is great. It looks amazing with my new fridge
I would recommend this to a friend - Pros mentioned:Installation
Bespoke White panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, no tools needed Nice fit and it looks great.
I would recommend this to a friend Worked perfect to replace a damagaed panel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace a scratched panel piece and this worked perfect. Easy installation. Better than buying a new fridge! Only complaint is that it took Best Buy 2 months for me to pick up.
I would recommend this to a friendPanels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stheven was a great help with the purchase of these panels. Super easy to install.
I would recommend this to a friend