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Customer reviews

Rating 4.2 out of 5 stars with 99 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers love the Bespoke 4-Door Flex Refrigerator Panel - Top Panel for its great appearance, color, quality, design, finish, and ease of cleaning. Customers also find the panels easy to install and remove. However, some customers have reported issues with receiving the correct panel and size. Additionally, a few customers have experienced problems with delivery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 99 reviews
  • Pros mentioned:
    Appearance, Installation

    Rated 5 out of 5 stars

    Beautiful panel

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charcoal glass panels are gorgeous! The install is fairly simple as well. My only complaint is Samsung cancelled one of my panels randomly and I had to call and reorder which left me with not receiving all items at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love the colors!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a beautiful piece that is easy to install and remove!

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Beautiful and worth the wait

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The panels are hard to get (at least the popular colors) but they are worth it. The blue looks like sea glass and adds a nice touch of color to our neutral colored kitchen. Make sure you get the right Panels, they look similar but the sizes for are very specific, so check the specs not just the picture. Best Buy support and delivery has been amazing.

    I would recommend this to a friend
  • Cons mentioned:
    Panel

    Rated 1 out of 5 stars

    Fool me twice shame on BestBuy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong color panel in box. I ordered a refrigerator from Best Buy being told that they had certain color panels, when the refrigerator came to my home the panel was damaged, another panel was missing, I then ordered a replacement online, I got an alert from Best Buy that it was ready to be picked up at my local store. I drove to the store to get it, it took them a while to bring it out front and when I open the box, it was not the navy color I had ordered but rather a white panel inside that is useless so they had to process the return. I have been dealing with this for months and it has been horrible.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      To better assist you with your concern, please get in touch with the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rodel Samsung

  • Pros mentioned:
    Color
    Best Buy Employee

    Rated 5 out of 5 stars

    Gray is far off

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They say charcoal gray, but they are like midnight black. Honestly, better then expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of cleaning

    Rated 5 out of 5 stars

    Fancy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh looks cute on that corner, easy to clean panels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke door got Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good but the price is too expensive at least if Samsung will drop the price to $75 dollar is well acceptable. Customer will buy more different color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took more than a month from the time of our initial Bespoke fridge delivery date to the time when the panels showed up to go on it. However, they easily snapped into place and the final product looked great viewed from the front. However, my wife did not like like the appearance of the protruding portion of the fridge from the encasement as viewed from the side as it was black. I was able to remedy this by acquiring some wide white magnetic tape (ordered online from Amazon) and cutting strips to fit the sides. The final product was more aesthetically pleasing for our white cabinetry kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung family the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife happy with the purchase love the refrigerator and the bites ice

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Installation

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered and received one of my top black panels so far. My husband installed the panels and said it was very simple and took no time at all to install. It looks fantastic and we love it! Now just waiting on the last panel that has been delayed for quite some time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of cleaning

    Rated 5 out of 5 stars

    Samsung Bespoke Frexh 4-Door

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and spacious fridge. Versatile flex space option, which can accommodate any family. Easy to clean with the glass finish and have to option to change glass panels. Beautiful finish!

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Installation

    Rated 5 out of 5 stars

    Perfect fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install way better than the stainless looks great

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Installation

    Rated 5 out of 5 stars

    Looks better in person

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product took forever to receive and my order date was pushed back 3 times but its definitely worth the wait! Its beautiful in person and adds a nice touch to my kitchen. A must have!! Easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Installation

    Rated 5 out of 5 stars

    Samsung fridge custom color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neat looking and super easy to attach to thw fridge

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Samsung glass panel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is my favorite when it comes to kitchen appliances. I found the price to be a little too much but the quality of it makes up for the price. This is the hardest panel to come by and Best Buy came through!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Beautiful fits right in and easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Beautiful Bespoke Panels

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The blue panels are so beautiful and give the Bespoke refrigerator a unique look. It’s also great that you can write on it with dry erase markers.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Quality

    Rated 5 out of 5 stars

    Samsung refrigerator panels

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality! Beautiful panels. I love the grey color.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Go Navy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the Navy stainless steel color. Took several visits to get all 4 of the right color panels. But, love the color and has plenty of room for a counter top depth. Very classy! My favorite piece of the kitchen set!

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Fantastic smart fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. Makes me happy every time I use it. Gets 4 stars because we had to remodel the kitchen wall for it to fit. And Best Buy wrecked the side of it when they moved it into my house. Luckily the wreckage hides behind the counter. Overall, very happy with the refrigerator.

    I would recommend this to a friend
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