Customer Ratings & Reviews
- Model:
- RA-F18DUU41/AA
- SKU:
- 6451291
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the Bespoke 4-Door Flex Refrigerator Panel - Top Panel for its great appearance, color, quality, design, finish, and ease of cleaning. Customers also find the panels easy to install and remove. However, some customers have reported issues with receiving the correct panel and size. Additionally, a few customers have experienced problems with delivery.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Panel
Fool me twice shame on BestBuy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong color panel in box. I ordered a refrigerator from Best Buy being told that they had certain color panels, when the refrigerator came to my home the panel was damaged, another panel was missing, I then ordered a replacement online, I got an alert from Best Buy that it was ready to be picked up at my local store. I drove to the store to get it, it took them a while to bring it out front and when I open the box, it was not the navy color I had ordered but rather a white panel inside that is useless so they had to process the return. I have been dealing with this for months and it has been horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please get in touch with the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
- Cons mentioned:Panel
Love my new fridge look!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these panels but unfortunately I have a hard time getting my hands on the other panel to complete the look. Hoping Samsung will restock soon!
I would recommend this to a friend - Cons mentioned:Panel
Best Buy do better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don’t have the panels! Ordered before Thanksgiving. Panels that arrived have been bent and broken! Stay away!!! Customer service has been a nightmare!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about receiving damaged panels.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on the panels' status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Panel
send wrong size
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.vey disappointed wrong panel was sent, had to go to the store 3 time, and still dont have my correct panel the person who took my order look at my refrigerator purchases and made a mistake with the item code . now manufacture is oos
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo`
- Cons mentioned:Panel
Not worth the wait
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the panels now that I have them but they were on backorder for 2 months
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your panels.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you should you need to follow up on the panels. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Panel
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent the wrong panels for a whole difference type of refrigerator. So now my refrigerator is missing the front panels and costumer service was no help ovr the phone.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
- Cons mentioned:Panel
Got Fridge, no panel. It's been 3 months.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered my Bespoke Flex in March. I got the refrigerator but not the pink panel. What am I doing to do with a refrigerator without the panel!?!?!?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
- Cons mentioned:Panel
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the colors. But one of the panel came damaged. It is taking forever to get replacement.
I would recommend this to a friend