Customer Ratings & Reviews
- Model:
- RA-F18DUU41/AA
- SKU:
- 6451291
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the Bespoke 4-Door Flex Refrigerator Panel - Top Panel for its great appearance, color, quality, design, finish, and ease of cleaning. Customers also find the panels easy to install and remove. However, some customers have reported issues with receiving the correct panel and size. Additionally, a few customers have experienced problems with delivery.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Panel
Fool me twice shame on BestBuy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong color panel in box. I ordered a refrigerator from Best Buy being told that they had certain color panels, when the refrigerator came to my home the panel was damaged, another panel was missing, I then ordered a replacement online, I got an alert from Best Buy that it was ready to be picked up at my local store. I drove to the store to get it, it took them a while to bring it out front and when I open the box, it was not the navy color I had ordered but rather a white panel inside that is useless so they had to process the return. I have been dealing with this for months and it has been horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please get in touch with the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
- Cons mentioned:Size
Something changed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems Samsung changed the design of the panel and didn't tell anyone. I had one open-box panel that had plastic clips along the top and bottom and long magnets along each side. The panel I ordered had plastic clips on all four sides. The open-box panel went on in just a few seconds and fit very securely. The new one could not be snapped into place. I tried, BB Geek Squad X 2 tried, we switched to old panel to the other side. It went on quite easily again, and the new panel could not be made to fit at all. The BB sales rep is seeking a solution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel
- Cons mentioned:Delivery
Worst ever experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a worst experience buying this product in Best Buy, may be this will be my last order from Best Buy. 1) Ordered a Samsung bespoke refrigerator panel on sep30 and they couldn’t deliver till dec 12. 2) Have you ever seen a company sending a wrong product twice and that happend in my case 3) it wasted multiple Best Buy employee ‘s time /my time . 4) Customer service seems to generic and never acknowledged on what went wrong , neither ready to provide solution . Only thing they did is placing order one more time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel
- Cons mentioned:Size
Samsung Refrigerator is
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is all good but the first time when The refrigerator was dilivered they brought the wrong size panels so had to reorder, so 3 weeks past the new panels cane in the gentleman brought them and again wrong size. Some is not paying attention to there job. So for the third time had to reorder panels but smaller and hope they come in the right size. And for all this trouble for not doing it right the first time we are wanting a discount for going thru all this trouble and waiting.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to make a follow-up on the panels and make sure that it's the correct size.
Have a great day.
-John
- Cons mentioned:Panel
Best Buy do better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don’t have the panels! Ordered before Thanksgiving. Panels that arrived have been bent and broken! Stay away!!! Customer service has been a nightmare!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about receiving damaged panels.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on the panels' status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Panel
send wrong size
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.vey disappointed wrong panel was sent, had to go to the store 3 time, and still dont have my correct panel the person who took my order look at my refrigerator purchases and made a mistake with the item code . now manufacture is oos
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo`
- Cons mentioned:Panel
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent the wrong panels for a whole difference type of refrigerator. So now my refrigerator is missing the front panels and costumer service was no help ovr the phone.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Panels
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not have these in stock and had no clue when they would arrive. Should have never sold them to me for that reason
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Customer Service Breakdown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot yet comment on the quality of the panel. However, the delivery coordinator canceled and refunded the order due to a "lack of stock" without communication, coordination, or apology. I found out that the panel was not being delivered only after going to the website to check the delivery status (after my refrigerator had been installed). Customer Service? 0 out of 5 stars. A call to Best Buy Customer Service (with a very courteous and HELPFUL agent) revealed that the other three panels were on track for on-time delivery and that the fourth panel was sourceable and could be delivered within a week of the first three.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience ordering the panel for your refrigerator.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Panel
Got Fridge, no panel. It's been 3 months.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered my Bespoke Flex in March. I got the refrigerator but not the pink panel. What am I doing to do with a refrigerator without the panel!?!?!?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Fooled again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wrong panel was shipped to me. I returned them all. This is the second time I've been sent the wrong product after waiting a very long time. When I returned the product, the clerk asked me why. I told him. The manager overheard the conversation. No apology from either. My time and energy waisted yet again. I'm cancelling my Best Buy card. I feel ridiculous for giving them another chance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElliotY,
Thank you for choosing Samsung for your panel needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Worst purchasing experience.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in May, bare refrigerator until November...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnhL,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146377664) to help our team pull up your information.
Have a great day,
-Ernest-
Horrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service we bought Ref. OCT 13 With a delivery date of Nov 2 wich was changed to Nov 18 and now you canceled it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand that having your delivery schedule moved and canceled can be disappointing. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to inquire why the delivery was canceled and, at the same time, assist you in rescheduling the delivery.
Have a great day.
-John
Color/shade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color appears different from the picture, more like slate blue .
No, I would not recommend this to a friendFriedge door
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friedge was recieve firts but this part no. Had to wai 3 months for it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with your delivery, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Not handles with care
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The black stainless steel panels came in bent and had to to return. Also delivery for the item was rescheduled three times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289 is available 24 hours a day for feedback regarding handling the ordered item.
Have a great day.
^Charles
- Cons mentioned:Delivery
Paid and never receive the product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this on Dec 29th, 2021, and Ive made delivery appointment under the order status and got confirmation. But the delivery appointment keeps getting cancelled for more than 4 times. This item that bestbuy has charged me and never deliver the item. I've never had such unpleasant online purchasing experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille