Customer Ratings & Reviews
- Model:
- RA-F18DUU32/AA
- SKU:
- 12495835
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product makes my refrigerator looks great and the team was very helpful in pointing me in the right direction
I would recommend this to a friendGlfm
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good match with my kitchen cabinets.
I would recommend this to a friendBespoke Flex Door Panel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door looks great. The delivery people installed it quickly.
I would recommend this to a friendGood product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, just did not like the fact that it took 6 months to get to us Over all good product
I would recommend this to a friendRoman house refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The panels fit perfect and look great. Extremely easy to replace.
I would recommend this to a friendBespoke Navy fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color makes my kitchen pop! Love love love. Kitchen accent color!!!
I would recommend this to a friendGorgeous panael.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These panels are beautiful and packaged incredibly well.
I would recommend this to a friendGlass
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, its niiiiiiiiiiiiiiiiiiiiiiiice product
I would recommend this to a friendExcellent purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. We absolutely Love it. The interchangeable panels give this a unique look.
I would recommend this to a friendGreat Panels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. Gives you many options for color in the kitchen.
I would recommend this to a friendColor full
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit for my refrigerator. Replaced existing stainless one.
I would recommend this to a friendSharp looking doors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass panels are awesome to looks at. Very sleek.
I would recommend this to a friendgreat color
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door are such a pretty color. They are a wonderful shiny material.
I would recommend this to a friendMr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The panels I’ve received were really good and got many compliments!
I would recommend this to a friendSomething changed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems Samsung changed the design of the panel and didn't tell anyone. I had one open-box panel that had plastic clips along the top and bottom and long magnets along each side. The panel I ordered had plastic clips on all four sides. The open-box panel went on in just a few seconds and fit very securely. The new one could not be snapped into place. I tried, BB Geek Squad X 2 tried, we switched to old panel to the other side. It went on quite easily again, and the new panel could not be made to fit at all. The BB sales rep is seeking a solution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel
Customer Service Breakdown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot yet comment on the quality of the panel. However, the delivery coordinator canceled and refunded the order due to a "lack of stock" without communication, coordination, or apology. I found out that the panel was not being delivered only after going to the website to check the delivery status (after my refrigerator had been installed). Customer Service? 0 out of 5 stars. A call to Best Buy Customer Service (with a very courteous and HELPFUL agent) revealed that the other three panels were on track for on-time delivery and that the fourth panel was sourceable and could be delivered within a week of the first three.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience ordering the panel for your refrigerator.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Thank you Best Buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you best buy! the delivery time & quality is A1! thanks for the great customer service!
I would recommend this to a friendGreat service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, great service, item waa delivered on time
I would recommend this to a friendSamsung BESPOKE 4-DOOR FLEX REFRIGERATOR :)
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator and beautiful as well! Enough room in this size and the glass in cool! Great delivery and setup experience as well. Thank you BB
I would recommend this to a friendWorst ever experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a worst experience buying this product in Best Buy, may be this will be my last order from Best Buy. 1) Ordered a Samsung bespoke refrigerator panel on sep30 and they couldn’t deliver till dec 12. 2) Have you ever seen a company sending a wrong product twice and that happend in my case 3) it wasted multiple Best Buy employee ‘s time /my time . 4) Customer service seems to generic and never acknowledged on what went wrong , neither ready to provide solution . Only thing they did is placing order one more time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel