Customer Ratings & Reviews
- Model:
- RA-F36DB4CH/AA
- SKU:
- 12513114
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
MyBespoke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfect in my space, and I love the beverage center.
I would recommend this to a friendNo show panels.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been over 4 months and still don't have this panel. It was originally supposed to have arrived in May and kept getting pushed back. The top 2 panels took 2 months and arrived undamaged and I installed them myself. What I did notice is they are not the same color as my real Samsung stainless steel stove. Furthermore, they are soft. I put a kitchen magnet on the panel and when it moved it scratched the panel. I used auto polish and managed to remove the finer scratches. The deeper ones are hardly perceptible but its still very disappointing. I'm very worried about this panel as I have 3 huskies and they can scratch the bottom panel ruining it. When it arrives I think I'll just leave the protective plastic on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of the panel that you ordered.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Horrible Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This delivery has been a nightmare. Rescheduled by BestBuy 6 times. Cannot reach anyone in the store due to Best Buy’s horrible customer call center process. Will surely provide others with the benefit of my experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Stainless steel bespoke panel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too easy to bend, came pretty beat up and was hard to put panel in compared to the glass panel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dewey,
We understand how you feel regarding this panel. We are here to help you.
We recommend checking the resources below for steps on how to install the panels on your fridge.
https://www.youtube.com/watch?v=cQeVqEo_c8k
We also recommend having a qualified installer install the panel to ensure that the panels will be installed correctly.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148090672), and it will help our team pull up your information.
^Rodel
- Cons mentioned:Delivery
If item is not available why bestbuy is selling th
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ordered this item along side with my refrigerator olin last November. It is been 8 month that i get delayed constantly. No one is responding.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry about the status of the panel you ordered.
Have a great day.
-John
Refridgerator Panel Bent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've been waiting 2 months for this refridgerator and when it got here this panel was bent. It's usable but looks tacky and cheap. Now we have to wait another 2 months for the replacemnt. Really bad service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of the experience receiving your Samsung appliance.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
- Cons mentioned:Delivery
Stay away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, bought this in early December, 2022. It is now March 31st without receiving it. Ive been pushed back 4 times now saying mid may. DO NOT BUY THIS
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of your experience purchasing one of our Samsung refrigerator panels.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
- Cons mentioned:Delivery
Worse comapny to buy electronics from
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk cuz i still have not received yhe panel after i ordered 6 months ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
DO NOT ORDER THIS FROM BEST BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a perfectly fine product. It’s a panel in the color you choose. DO NOT ORDER IT FROM BEST BUY. You can get them from many other retailers, including the manufacturer directly, for the same price. I was rescheduled a half dozen times, often the day of or after sitting around waiting, only to be explicitly lied to by Best Buy customer service saying they were on the way or some mysterious warehouse issue came up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this don't hesitate to get in touch with our BestBuyCustomer Service department at (888) 237-8289.available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.about holding into the unit after purchase.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Worst delivery service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star for taking 3 months to getting my order right, Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about your overall experience with this order.
Have a great day.
-John
- Cons mentioned:Availability
NO Panels
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought fridge in November and 7 months later still NO panels for fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Color
Okay!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Panel color fits my overall theme. Love it !
I would recommend this to a friend - Pros mentioned:Color
Panel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good excellent good looking very attractive colour
I would recommend this to a friend Very poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don’t have bottom panel after 2 months. Why is it taking so long?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
WASTE OF TIME
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.INSTALLER COULDN'T FIT THIS ITEM SO WE SENT IT BACK
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for choosing Samsung for your Bespoke refrigerator panel needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Nice but took me over 6 months to get it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but I have been rescheduled 3 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store if you want to raise feedback about your overall experience with the panel.
Have a great day.
-John
Out of box Crack
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box broken, so I did not get to enjoy the color on my fridge. I cannot order any more since they discontinued the color.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment about the status of the panel when delivered.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance should you wish to get a new panel. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
poor product availability
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poor so far, it went from being delivered in Jan, then feb, , then march and now april, not sure if i will ever get a product i was told was in stock during purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the availability and delivery of the refrigerator panel, please contact the Best Buy customer service department.
Phone: (888) 237-8289
Hours: 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Refrigerator panels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having such a hard time getting all my panels its been over 2 month's and still dont have all of my panels
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall purchasing experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the panels' status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Bended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was bended when it is arrived. The installation team took it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about receiving a bent panel.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need further assistance with the panel. They can answer your question or transfer you to your local store.
Thank you.
-Angelica