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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 190 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers highly value the variety of color options and the sleek design that allows for interchangeable panels. Users frequently praise the appliance for its ease of installation, simple maintenance, and effective resistance to fingerprints. While the product is well-regarded for its functionality and aesthetics, some customers have expressed frustration regarding long delivery times and the limited availability of additional panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 190 reviews
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Touch of gray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great decision buying this color with our cabinets.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Awesome color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome color that suits my Refrigerator Bottom Panel

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Navy pnel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful on refrigerator, color is great...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bespoke is the best refrigerator I ever purchase and it's just like a phone and a computer, I will not trade it for nothing in the world.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Glass Panels !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Panels are great except i find this specific color to be dull based on my kitchen color composition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge Panel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived timely and works well in our fridge. Pick up was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it works so well definitely recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service....Love Best buy. Not only did they deliver it....They also installed it.

    I would recommend this to a friend
  • Cons mentioned:
    Delivery time

    Rated 2 out of 5 stars

    Product delay

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product however it took me 4 months to get it. After numerous cancellations from Best Buy and rescheduling. Finally when i recieved it they just dropped it off and didnt install it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you, and stay safe!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator! I can customize my color with interchangeable panels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely fantastic,extraordinary exalaexcelnce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as ordered on time extremely fast shipping great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Best Buy indeed! One stop shop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install, lightweight, and great item

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! Adds a pop of color to the kitchen and very easy to install on your own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect black matte with charcoal glass top panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The matte black steel panel is perfect with the charcoal glass top panel. Fingerprints wipe off easily with a soft cloth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke panels

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice panels and well packed. Delivered on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke Family Hub Refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator looks perfect in my kitchen. Exciting! It was finally delivered after a 2 1/2 month wait.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part came damaged. Best Buy had it rectified. Happy with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HSE Manager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to access to buy items, great costumer services

    I would recommend this to a friend
  • Cons mentioned:
    Panel quality

    Rated 1 out of 5 stars

    Samsung Refrigerator panel

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived almost 2 months later after refrigerator was delivered. A BestBuy representative told me on a phone call that a discount was going to be given for the inconvinience and as today nothing has happened. Currently Lowes when you buy the refrigerator panels are free. I had to purchase 2 other panels since the once bestbuy sold me dont match the other samsung appliances I purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you, and stay safe!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and installation was smooth. Would definitely recommend to others.

    I would recommend this to a friend